Satisfied customer
Juan and his team are awesome! Timely and professional! My yard looks awesome!
Poor Quality and Reliability Company Investigation
Very Disappointed With the Service and Reliability of This Company
I have been extremely disappointed with the reliability of my LawnStarter lawn service. My biggest concern is not only the quality of the mowing—it is getting someone to actually show up to mow the lawn.
My appointments have repeatedly been canceled or rescheduled, sometimes at the last minute. I understand that unexpected circumstances occur, but when cancellations and rescheduling become the pattern rather than the exception, the service is no longer dependable.
Meanwhile, my grass continues to grow. At this point, my lawn looks more like a jungle than a maintained property! I hired a lawn service so that I would not have to continually wonder whether someone was going to show up.
Customers arrange their schedules and depend on the service dates they are given. If a provider cannot consistently meet those commitments, LawnStarter needs to assign a reliable replacement rather than repeatedly moving the appointment to another day.
I would like dependable lawn care, reasonable communication, and a service provider who actually arrives when scheduled. That should not be too much to expect from a professional lawn service. I am requesting an investigation. Alex
Sep 19, 2026, 10:56am
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Sat, Sep 19) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. Sorry have to reschedule for tomorrow
Alex
Sep 18, 2026, 6:08pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Sep 18) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. I’ll reschedule for Sunday I have more time
Oct 2, 2026, 1:24pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Oct 2) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Oct 4. Will reschedule for Sunday due to unexpected
Carol
Sep 20, 2026, 3:57pm
What time are you coming?
Alex
Sep 20, 2026, 4:20pm
Should be there at 6:30
Next Service
Scheduled For:
Sunday, October 4
Pro: 360 outdoor pro's
Rescheduled
Your Pro rescheduled your service to Sunday, October 4.
Canceled
Scheduled window:
Saturday, September 19 - Sunday, September 20
We are sorry your service did not go as planned. You have been credited for the original service, and we will find a new Pro to do the job.
I have been extremely disappointed with the reliability of my LawnStarter lawn service. My biggest concern is not only the quality of the mowing—it is getting someone to actually show up to mow the lawn.
My appointments have repeatedly been canceled or rescheduled, sometimes at the last minute. I understand that unexpected circumstances occur, but when cancellations and rescheduling become the pattern rather than the exception, the service is no longer dependable.
Meanwhile, my grass continues to grow. At this point, my lawn looks more like a jungle than a maintained property! I hired a lawn service so that I would not have to continually wonder whether someone was going to show up.
Customers arrange their schedules and depend on the service dates they are given. If a provider cannot consistently meet those commitments, LawnStarter needs to assign a reliable replacement rather than repeatedly moving the appointment to another day.
I would like dependable lawn care, reasonable communication, and a service provider who actually arrives when scheduled. That should not be too much to expect from a professional lawn service. I am requesting an investigation. Alex
Sep 19, 2026, 10:56am
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Sat, Sep 19) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. Sorry have to reschedule for tomorrow
Alex
Sep 18, 2026, 6:08pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Sep 18) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. I’ll reschedule for Sunday I have more time
Oct 2, 2026, 1:24pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Oct 2) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Oct 4. Will reschedule for Sunday due to unexpected
Carol
Sep 20, 2026, 3:57pm
What time are you coming?
Alex
Sep 20, 2026, 4:20pm
Should be there at 6:30
Next Service
Scheduled For:
Sunday, October 4
Pro: 360 outdoor pro's
Rescheduled
Your Pro rescheduled your service to Sunday, October 4.
Canceled
Scheduled window:
Saturday, September 19 - Sunday, September 20
We are sorry your service did not go as planned. You have been credited for the original service, and we will find a new Pro to do the job.
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Taylor is awesome!
Taylor came and really had to work that first service. Lawn was very out of control and he did a splendid job! Came back again and really polished it more! Couldn’t ask for better service! Taylor is our guy!!!
Jason Fox my mower
He’s wonderful!!!!
Before and after service photos rarely received through the app.
Pro does not load before and after photos to the app. There is a big discrepancy there.
