App updates starting to get annoying
The last 5 or so times I go to open this app, I'm met with the Login screen. I enter my information, and a box appears telling me that my app is outdated, and I can no longer use it unless I update. It's getting irritating.
This app sucks
For some reason they feel the need to “update” this app every 2-3 weeks and not even in a way that lets you use it—you HAVE to update in order to use it. Every. Damn. Time. And when you do update? There is never any noticeable difference. Why the hell do I have to update my app every single damn time I get my lawn mowed? And, it logs you out and doesn’t automatically log you back in. I don’t know who in the company is making this absolutely amateur and infuriating decision to log you out and require an update every time you use the app, but it’s got me considering just leaving and hiring a local company directly. Until they fix this issue, my lawn crew (who do an excellent job) will not get a single rating from me through the app because it keeps kicking me out. What the hell is so damn vital that it requires an update every 2-3 weeks?
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Multiple “Pros” multiple no shows
This is insane. I have had 3 “pros” not mow the grass on the date they said they would be.
The first one cancelled and so they replaced her with a new guy who would come same day. Never showed. Tried to talk to chat but they said to wait until sundown. I tried to message after sundown and they were closed due to their hours. Tried to chat in the AM and was stuck in their “Que” for 2 hours with the message saying they moved my chat to email and to respond to that. I did. Then I find out after a few hours that they kept it in the chat and ended my request because I didn’t answer their chat. Then they assigned me another pro that was supposed to show a week later after the initial person. Guess what? No show lol. I was excited to do a lot of their services and had $350 worth cancelled after all this. Clearly a trash service with trash “pros”.
The first one cancelled and so they replaced her with a new guy who would come same day. Never showed. Tried to talk to chat but they said to wait until sundown. I tried to message after sundown and they were closed due to their hours. Tried to chat in the AM and was stuck in their “Que” for 2 hours with the message saying they moved my chat to email and to respond to that. I did. Then I find out after a few hours that they kept it in the chat and ended my request because I didn’t answer their chat. Then they assigned me another pro that was supposed to show a week later after the initial person. Guess what? No show lol. I was excited to do a lot of their services and had $350 worth cancelled after all this. Clearly a trash service with trash “pros”.
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Predatory Subscription Model
I did the discounted first mow. The quality was not great and tried to cancel, but the app said I had to have a minimum of 3 mows before cancelling, even though there is no signed contract. When I request to cancel through support (because you can’t just click a button) they told me I had to wait until I had 3 mows, and then offered to pause my subscription till the following year. After a few back and forth messages, I finally got them to cancel. If you have an issue with your first mow, do not expect a simple cancellation process, you will have to fight with customer support.
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They make threats
I do not recommend using this app by any means I downloaded the app never used it and gotten and email stating I was in violation of solicitation with a customer! How is that even so when I never used the app not once! They threated me with a $5,000 solicitation fee!
