My lawn is completely dead
The so-called pro used edger for 2 months to kill my baby lawn even tough I informed and pleased them to use sharp blade mower. The damage is thousands of dollars + time + each time damage cost $45. At the end I even couldn’t talk to a live customer care. STAY AWAY FROM THESE UNPROFESSIONAL APP BASED GUYS.
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Most Unreliable App
I tried using this for about three months. I only asked for a mow every other week. I had maybe 9-10 different “pros” assigned to me. The date would come, and no one would show. Some would cancel the day of and reschedule for days later, and then not come on that rescheduled day. There is no accountability for these people on this app. My yard was mowed three times in three months. I have complained several times and nothing ever gets better. Horrible, unreliable, nearly a scam.
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Kenny you are great
I initially left a bad review but kenny truly helped me out and resolved my concerns
Horrible system and service
Do not use this service. The communication is slow and irregular. The tech they sent left stips of unmowed grass because he showed up after sundown. When I complained he said he would be back and never showed up. I requested a different “Pro” and after a week, still don’t have one. Beware: if you sign up they try to lock you into 3 mows before they will let you cancel.
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Pathetic
Had them reschedule me 3 times. Never had one service.
Wasted my time, rude, disorganized
I scheduled my day to wait for Tyler from Florida’s Finest Property Maintenance. I asked when he’s coming was coming. His response was “you’re joking right” and then he said I had a 2 foot lawn. Then wrote back that I didn’t declare something - obviously trying to charge me the expensive fee for NOTHING. I sent him back a photo of my grass which is at most 3 inches. No response. LawnStarter has been slow to help me. Avoid.
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Worst app I've ever seen
Customers lie on this app about scope of work then kicked off the app I call and ask why they can not give me and answer do t waste your time
Looking for consistent service? Look elsewhere.
Four pros, two no shows, one price gouging quote far above my initial quote, zero lawn cuts. I spoke to customer service multiple times about the multiple no shows and delays, and they weren’t able to give me any resolution besides scheduling me with one of their “top pros” for a six day delay. Surprise surprise, another no show. Add on service reps who disconnect when they misunderstand you and get frustrated with you. Avoid this service and just ask your neighbors who they use, like I should have done in the first place.
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App updates starting to get annoying
The last 5 or so times I go to open this app, I'm met with the Login screen. I enter my information, and a box appears telling me that my app is outdated, and I can no longer use it unless I update. It's getting irritating.
This app sucks
For some reason they feel the need to “update” this app every 2-3 weeks and not even in a way that lets you use it—you HAVE to update in order to use it. Every. Damn. Time. And when you do update? There is never any noticeable difference. Why the hell do I have to update my app every single damn time I get my lawn mowed? And, it logs you out and doesn’t automatically log you back in. I don’t know who in the company is making this absolutely amateur and infuriating decision to log you out and require an update every time you use the app, but it’s got me considering just leaving and hiring a local company directly. Until they fix this issue, my lawn crew (who do an excellent job) will not get a single rating from me through the app because it keeps kicking me out. What the hell is so damn vital that it requires an update every 2-3 weeks?
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Multiple “Pros” multiple no shows
This is insane. I have had 3 “pros” not mow the grass on the date they said they would be.
The first one cancelled and so they replaced her with a new guy who would come same day. Never showed. Tried to talk to chat but they said to wait until sundown. I tried to message after sundown and they were closed due to their hours. Tried to chat in the AM and was stuck in their “Que” for 2 hours with the message saying they moved my chat to email and to respond to that. I did. Then I find out after a few hours that they kept it in the chat and ended my request because I didn’t answer their chat. Then they assigned me another pro that was supposed to show a week later after the initial person. Guess what? No show lol. I was excited to do a lot of their services and had $350 worth cancelled after all this. Clearly a trash service with trash “pros”.
The first one cancelled and so they replaced her with a new guy who would come same day. Never showed. Tried to talk to chat but they said to wait until sundown. I tried to message after sundown and they were closed due to their hours. Tried to chat in the AM and was stuck in their “Que” for 2 hours with the message saying they moved my chat to email and to respond to that. I did. Then I find out after a few hours that they kept it in the chat and ended my request because I didn’t answer their chat. Then they assigned me another pro that was supposed to show a week later after the initial person. Guess what? No show lol. I was excited to do a lot of their services and had $350 worth cancelled after all this. Clearly a trash service with trash “pros”.
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Predatory Subscription Model
I did the discounted first mow. The quality was not great and tried to cancel, but the app said I had to have a minimum of 3 mows before cancelling, even though there is no signed contract. When I request to cancel through support (because you can’t just click a button) they told me I had to wait until I had 3 mows, and then offered to pause my subscription till the following year. After a few back and forth messages, I finally got them to cancel. If you have an issue with your first mow, do not expect a simple cancellation process, you will have to fight with customer support.
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They make threats
I do not recommend using this app by any means I downloaded the app never used it and gotten and email stating I was in violation of solicitation with a customer! How is that even so when I never used the app not once! They threated me with a $5,000 solicitation fee!
LawnStarter
Great work
Would give a 0 if I could
The app and the pro keep on moving the schedule; your business model is a flop
Bad company
Terrible and never showed for service
Used to be reliable
I’ve had this service for at least 2 years and it used to be great. But recently I’ve had issues with them assigning me a pro that just immediately cancels and then I’m caught in a cycle of “we’re finding you a pro” while my grass gets too long. Anytime I try to talk to support it’s the same answer. “We’re working on it.” Are you? Why am I even using this service anymore? I’m about to just go buy a lawn mower and send them the bill since they can’t figure out how to assign someone to my house. It’s so frustrating.
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Not professionals
This service, in my opinion is not lawn service professionals. It’s just random guys with a mower who do sub par work. Terribly frustrating and disappointing service.
Not helpful at all!!!
I used this app to have my lawn cut when I was away from the house. Everything seemed fine at first and we paid the workers the money. However, when I arrived back home months later the grass was nearly 20 inches. Not only did they take the money but they missed many scheduled dates. I received a fine and had to do the work myself. Even when I contacted them they had bad customer service. So to save yourself the trouble I would just choose a different company to mow the lawn.
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Customers Beware-
This company has failed to reimburse for property damage caused by their so called “pro”, clearly caught on our Ring cameras. Their claim process is a huge waste of time, management refuses to speak to customer, causing a web of frustrating emails that get nowhere. We have discontinued service & are being forced to take legal actions.
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