Satisfied customer
Juan and his team are awesome! Timely and professional! My yard looks awesome!
Poor Quality and Reliability Company Investigation
Very Disappointed With the Service and Reliability of This Company
I have been extremely disappointed with the reliability of my LawnStarter lawn service. My biggest concern is not only the quality of the mowing—it is getting someone to actually show up to mow the lawn.
My appointments have repeatedly been canceled or rescheduled, sometimes at the last minute. I understand that unexpected circumstances occur, but when cancellations and rescheduling become the pattern rather than the exception, the service is no longer dependable.
Meanwhile, my grass continues to grow. At this point, my lawn looks more like a jungle than a maintained property! I hired a lawn service so that I would not have to continually wonder whether someone was going to show up.
Customers arrange their schedules and depend on the service dates they are given. If a provider cannot consistently meet those commitments, LawnStarter needs to assign a reliable replacement rather than repeatedly moving the appointment to another day.
I would like dependable lawn care, reasonable communication, and a service provider who actually arrives when scheduled. That should not be too much to expect from a professional lawn service. I am requesting an investigation. Alex
Sep 19, 2026, 10:56am
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Sat, Sep 19) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. Sorry have to reschedule for tomorrow
Alex
Sep 18, 2026, 6:08pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Sep 18) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. I’ll reschedule for Sunday I have more time
Oct 2, 2026, 1:24pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Oct 2) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Oct 4. Will reschedule for Sunday due to unexpected
Carol
Sep 20, 2026, 3:57pm
What time are you coming?
Alex
Sep 20, 2026, 4:20pm
Should be there at 6:30
Next Service
Scheduled For:
Sunday, October 4
Pro: 360 outdoor pro's
Rescheduled
Your Pro rescheduled your service to Sunday, October 4.
Canceled
Scheduled window:
Saturday, September 19 - Sunday, September 20
We are sorry your service did not go as planned. You have been credited for the original service, and we will find a new Pro to do the job.
I have been extremely disappointed with the reliability of my LawnStarter lawn service. My biggest concern is not only the quality of the mowing—it is getting someone to actually show up to mow the lawn.
My appointments have repeatedly been canceled or rescheduled, sometimes at the last minute. I understand that unexpected circumstances occur, but when cancellations and rescheduling become the pattern rather than the exception, the service is no longer dependable.
Meanwhile, my grass continues to grow. At this point, my lawn looks more like a jungle than a maintained property! I hired a lawn service so that I would not have to continually wonder whether someone was going to show up.
Customers arrange their schedules and depend on the service dates they are given. If a provider cannot consistently meet those commitments, LawnStarter needs to assign a reliable replacement rather than repeatedly moving the appointment to another day.
I would like dependable lawn care, reasonable communication, and a service provider who actually arrives when scheduled. That should not be too much to expect from a professional lawn service. I am requesting an investigation. Alex
Sep 19, 2026, 10:56am
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Sat, Sep 19) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. Sorry have to reschedule for tomorrow
Alex
Sep 18, 2026, 6:08pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Sep 18) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. I’ll reschedule for Sunday I have more time
Oct 2, 2026, 1:24pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Oct 2) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Oct 4. Will reschedule for Sunday due to unexpected
Carol
Sep 20, 2026, 3:57pm
What time are you coming?
Alex
Sep 20, 2026, 4:20pm
Should be there at 6:30
Next Service
Scheduled For:
Sunday, October 4
Pro: 360 outdoor pro's
Rescheduled
Your Pro rescheduled your service to Sunday, October 4.
Canceled
Scheduled window:
Saturday, September 19 - Sunday, September 20
We are sorry your service did not go as planned. You have been credited for the original service, and we will find a new Pro to do the job.
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Taylor is awesome!
Taylor came and really had to work that first service. Lawn was very out of control and he did a splendid job! Came back again and really polished it more! Couldn’t ask for better service! Taylor is our guy!!!
Jason Fox my mower
He’s wonderful!!!!
Before and after service photos rarely received through the app.
Pro does not load before and after photos to the app. There is a big discrepancy there.
Customer
Consistency
Delayed Service
EDIT: After nearly two weeks I had a pro come out and complete the mowing service on my yard, I did incur a significant long grass fee with the trim. With all that being said Kenny and Rose from the Consumer Complaint Bureau reached out to me after I left my initial reviews to work with me on finding a resolution to my concerns; at the end of the day they were able to get me a refund to cover additional fees that were incurred by grass growth during the delay in service. I am updating my review because of the work of Kenny and Rose to make things right, and I may use this service again in the future for one-off projects that are less time sensitive.
I signed up for this service to have my lawn mowed biweekly and have only been reassigned “pros” for a full week after the initial trim date with no end in sight. My yard is getting overgrown and the only solution offered to the constant reschedules is to reschedule again with a different pro adding an additional 48 hours to the already week late service.
The only support is an LLM that talks in circles and provides no actual support.
HIGHLY DISAPPOINTED and amazed at the lack of accountability and follow through from their “pros”.
I signed up for this service to have my lawn mowed biweekly and have only been reassigned “pros” for a full week after the initial trim date with no end in sight. My yard is getting overgrown and the only solution offered to the constant reschedules is to reschedule again with a different pro adding an additional 48 hours to the already week late service.
The only support is an LLM that talks in circles and provides no actual support.
HIGHLY DISAPPOINTED and amazed at the lack of accountability and follow through from their “pros”.
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Terrible Experience
I’m shocked at how high the average reviews are. I’m in southeast Michigan and this service is terrible. Correction. Not terrible. Worthless and a waste of time. Imagine sitting on a corner waiting for an Uber or Lyft. But the driver keeps making wrong turns and not getting closer. Eventually, they cancel the ride. Then a new driver. They do the same. And you have to walk home. That is what happened to me. I would get a contractor. They would keep postponing my service. Then cancel altogether. Then a new worthless contractor did the same. Meanwhile, my lawn just kept getting longer and longer. Should I mow it myself? Well. They are supposed to come today so I’ll hold off. Then, they reschedule for the next day. Just the worst. I hope people read this and avoid this platform.
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Just don’t
Might be the worst customer service I’ve ever had. Set up to mow our lawn every two weeks pro kept canceling and then the had to change pro 3 times. Then they would charge for the lawn being over grown. (Because they kept canceling for three weeks). If you can’t provide a service don’t offer it. Might advise is to look elsewhere just don’t.
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Fast, Reliable Lawn Care
I recently had the pleasure of using LawnStarter for my lawn care needs, and I couldn’t be happier with the service I received. From start to finish, the entire experience was convenient, professional, and stress-free. It’s clear that LawnStarter puts a strong emphasis on connecting customers with reliable lawn care professionals who take pride in their work.
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Poor service
Had a “professional” simply not show up for a job and when I messaged them, I never got a response. LawnStarter did nothing to remedy the situation, just told me they would get another “professional”. No idea if they will show up or not
Do not use this app
I was a first time user of this app looking for a lawn service for the remainder of the season it looked promising at first and than a “pro” accepted the service I originally wanted service for Friday but he scheduled Thursday no biggie well Thursday came and he didn’t show I got a message at 7:30 at night he couldn’t make it and needed to reschedule for Saturday to my surprise same thing happened Saturday so I decided he wasn’t going to be dependable and opted for another “pro” ended up mowing the grass myself on Sunday as it was getting tall and the new “pro” scheduled for Wednesday and I had doubts never got a message from him nor did they show up to mow I checked today which is Saturday and they sent some random picture of tall grass and want to charge me for a tall grass mow which is 4X the original quote save yourself the time customer service is not helpful at all this app feels like a scam just call a local company
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Review
Great job as always
Unreliable BS
These guys at LawnStarter assigned me 3 “Pros” to mow my lawn within 1 week period. Each of the “Pros” had good ratings. Yet not a single one communicated with me after being assigned nor did they ever show up on the scheduled dates. Because of this my lawn has grown like crazy so I will have to pay more when another sourced professional comes by. Save yourself time, money and dissatisfaction by finding someone local on Google or FB Marketplace.
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Horrible
Do yourself a favor and just hire a reputable lawn service in your area. This app is a joke. The “Pros” always are rescheduling or doing an inconsistent job. LawnStarter takes no responsibility for anything and the customer service is laughable.
Extremely unreliable and frustrating
Very unreliable service. After an issue with my first lawn Pro, LawnStarter assigned me another worker. He was scheduled for September 6, September 7, September 8,September 9and finally September 10 — and he did not show up once.
I waited five separate times and repeatedly had to rearrange my schedule. I contacted support and explained how frustrated I was. They acknowledged that I had already waited four times and said September 10 would be the final opportunity. They also told me that if the Pro did not show up, they would cancel my services rather than continue rescheduling.
Today, September 10, he still did not show up.
At this point, I feel this platform is extremely unreliable. Honestly, I feel like I was being strung along the entire time — repeatedly given another appointment and another promise, only to have nobody show up.
Five no-shows and repeated rescheduling is completely unacceptable. I have wasted a significant amount of time waiting for a service that was never completed.
I would not recommend LawnStarter to anyone who values their time or expects reliable service. There are plenty of other platforms and local lawn services that I will use instead.
I waited five separate times and repeatedly had to rearrange my schedule. I contacted support and explained how frustrated I was. They acknowledged that I had already waited four times and said September 10 would be the final opportunity. They also told me that if the Pro did not show up, they would cancel my services rather than continue rescheduling.
Today, September 10, he still did not show up.
At this point, I feel this platform is extremely unreliable. Honestly, I feel like I was being strung along the entire time — repeatedly given another appointment and another promise, only to have nobody show up.
Five no-shows and repeated rescheduling is completely unacceptable. I have wasted a significant amount of time waiting for a service that was never completed.
I would not recommend LawnStarter to anyone who values their time or expects reliable service. There are plenty of other platforms and local lawn services that I will use instead.
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Never showed up
Scheduled and rescheduled my service seven times in ten days and never showed up.
Miss or reschedule services frequently
It has been very frustrating experience with LawnStarter. Not reliable!
Do NOT recommend
This is the second time I’ve tried using LawnStarter, and after multiple bad experiences, I cannot recommend this service.
My first appointment was disappointing from start to finish. The “pro” arrived around 6:00 PM wearing pajamas, performed an inconsistent cut, failed to fully trim and weed-whack the property, and didn’t even mow roughly half of my backyard.
Hoping that was just an isolated incident, I tried LawnStarter again and selected a different “pro.” This time, the pro arrived, walked around my yard for a few minutes, got back in his vehicle, and left without performing any work. I initially assumed he had gone to get gas or supplies, so I sent a message asking whether he planned to return. I never received a response.
I then attempted to schedule service a third time and contacted customer support for assistance. Unfortunately, customer service provided no real solution beyond saying they would try to find another provider. The following day, I received an email stating that no provider could be found and that my service had been canceled.
After three failed attempts, I’m left with an overgrown lawn and no completed service. At this point, I’ll likely need to purchase my own mower just to keep my yard from looking neglected.
Based on my experience, I would strongly recommend hiring a reputable local lawn care company instead of relying on LawnStarter. The service was unreliable, communication was poor, and customer support was unable to resolve the issues.
My first appointment was disappointing from start to finish. The “pro” arrived around 6:00 PM wearing pajamas, performed an inconsistent cut, failed to fully trim and weed-whack the property, and didn’t even mow roughly half of my backyard.
Hoping that was just an isolated incident, I tried LawnStarter again and selected a different “pro.” This time, the pro arrived, walked around my yard for a few minutes, got back in his vehicle, and left without performing any work. I initially assumed he had gone to get gas or supplies, so I sent a message asking whether he planned to return. I never received a response.
I then attempted to schedule service a third time and contacted customer support for assistance. Unfortunately, customer service provided no real solution beyond saying they would try to find another provider. The following day, I received an email stating that no provider could be found and that my service had been canceled.
After three failed attempts, I’m left with an overgrown lawn and no completed service. At this point, I’ll likely need to purchase my own mower just to keep my yard from looking neglected.
Based on my experience, I would strongly recommend hiring a reputable local lawn care company instead of relying on LawnStarter. The service was unreliable, communication was poor, and customer support was unable to resolve the issues.
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Best decision ever
I am so glad I came across LawnStarter. My landscaper is amazing always comes on time and its quality work.
