Unreliable
The crews repeatedly sign up and quit without contacting us. The latest ones took so long to come to the house that the lawn had grown tall. They took a picture of our lawn and the sign on our front door and claimed our house was abandoned. They said they’d only mow if they charged 5x and had proof our house isn’t abandoned. You know what the door sign said? It said our family is immunocompromised so please contact us instead of knocking. We’re disabled and need help so we used this app to help. Instead we get worse than subpar treatment.
The Lawn Starter app gives no information for what crew is servicing. If I could I would contact the crew from a year ago that no longer uses the Lawn Starter.
The Lawn Starter app gives no information for what crew is servicing. If I could I would contact the crew from a year ago that no longer uses the Lawn Starter.
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Update Every Month
I have to go into the App Store and update it every single month. Waste of time.
I have to update every single time I open the app
This is not an exaggeration. Every single time I have to open the app, I have to update it again
Love LawnStarter App & Service
5-Stars
Fake reviews
This is a joke of a service. It middle man’s and up charges locals. It will do anything to make it appear like you have someone that will mow, reschedule you for weeks, the. Leave you with a long lawn. If you still insist on using it they then state your lawn is so long they need to charge you ~$100. Trash
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Worst managed app
Every time I come in to this app, I have to come all the way to the App Store and re-download it just so I can sign in.
Extremely disappointed
I am extremely disappointed with my experience. While I was at work, two police officers showed up at my home. Shortly afterward, a mother came by to inform me that the lawn care employee had made inappropriate advances toward her 17-year-old daughter, even after she explicitly told him she was a minor.When I contacted customer service, the representative was completely unhelpful and seemed far more concerned with discussing how Devin serviced my yard than addressing the serious complaint involving the employee's behavior.This situation is entirely unacceptable. The lack of concern and accountability shown by your company is deeply troubling. As a result, I will not be using your services again.
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Worst app ever
Schedule an appt. For them to never show up and never reschedule a new time. Don’t even waste your time. Customer service is useless Would rate 0 if possible
Amazing work
Nery did an excellent job taking care of my yard! Very professional, hardworking, and attentive to detail. Everything was done neatly, and my backyard looks clean and well-maintained. I also appreciate how reliable and efficient the service was. It’s always nice to have someone who takes pride in their work and makes sure everything is done properly. I’m very happy with the results and would definitely recommend Nery to anyone looking for great lawn care service!
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Always rescheduling with out consulting
Switched the “PRO” four times, going to try one more. And only had my lawn mowed once. Very unprofessional.
GREED
They charge an insane amount of money per service to take for themselves. As a provider we make penny’s to their millions. Customer support will never help with anything ever. They will let anyone with a push mower and a weed whip show up to your house and hack up your lawn for the price of a 5 star professional company. All the jobs that I get are mainly fix it fast jobs due to terrible work. Worst app ever!
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Satisfied customer
Juan and his team are awesome! Timely and professional! My yard looks awesome!
Poor Quality and Reliability Company Investigation
Very Disappointed With the Service and Reliability of This Company
I have been extremely disappointed with the reliability of my LawnStarter lawn service. My biggest concern is not only the quality of the mowing—it is getting someone to actually show up to mow the lawn.
My appointments have repeatedly been canceled or rescheduled, sometimes at the last minute. I understand that unexpected circumstances occur, but when cancellations and rescheduling become the pattern rather than the exception, the service is no longer dependable.
Meanwhile, my grass continues to grow. At this point, my lawn looks more like a jungle than a maintained property! I hired a lawn service so that I would not have to continually wonder whether someone was going to show up.
Customers arrange their schedules and depend on the service dates they are given. If a provider cannot consistently meet those commitments, LawnStarter needs to assign a reliable replacement rather than repeatedly moving the appointment to another day.
I would like dependable lawn care, reasonable communication, and a service provider who actually arrives when scheduled. That should not be too much to expect from a professional lawn service. I am requesting an investigation. Alex
Sep 19, 2026, 10:56am
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Sat, Sep 19) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. Sorry have to reschedule for tomorrow
Alex
Sep 18, 2026, 6:08pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Sep 18) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. I’ll reschedule for Sunday I have more time
Oct 2, 2026, 1:24pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Oct 2) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Oct 4. Will reschedule for Sunday due to unexpected
Carol
Sep 20, 2026, 3:57pm
What time are you coming?
Alex
Sep 20, 2026, 4:20pm
Should be there at 6:30
Next Service
Scheduled For:
Sunday, October 4
Pro: 360 outdoor pro's
Rescheduled
Your Pro rescheduled your service to Sunday, October 4.
Canceled
Scheduled window:
Saturday, September 19 - Sunday, September 20
We are sorry your service did not go as planned. You have been credited for the original service, and we will find a new Pro to do the job.
I have been extremely disappointed with the reliability of my LawnStarter lawn service. My biggest concern is not only the quality of the mowing—it is getting someone to actually show up to mow the lawn.
My appointments have repeatedly been canceled or rescheduled, sometimes at the last minute. I understand that unexpected circumstances occur, but when cancellations and rescheduling become the pattern rather than the exception, the service is no longer dependable.
Meanwhile, my grass continues to grow. At this point, my lawn looks more like a jungle than a maintained property! I hired a lawn service so that I would not have to continually wonder whether someone was going to show up.
Customers arrange their schedules and depend on the service dates they are given. If a provider cannot consistently meet those commitments, LawnStarter needs to assign a reliable replacement rather than repeatedly moving the appointment to another day.
I would like dependable lawn care, reasonable communication, and a service provider who actually arrives when scheduled. That should not be too much to expect from a professional lawn service. I am requesting an investigation. Alex
Sep 19, 2026, 10:56am
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Sat, Sep 19) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. Sorry have to reschedule for tomorrow
Alex
Sep 18, 2026, 6:08pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Sep 18) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Sep 20. I’ll reschedule for Sunday I have more time
Oct 2, 2026, 1:24pm
Hi Carol, I won't be able to make it out to 11084 Scotts Landing Road today (Fri, Oct 2) to complete your Lawn Mowing due to an unexpected change in my schedule. You've been rescheduled for Sun, Oct 4. Will reschedule for Sunday due to unexpected
Carol
Sep 20, 2026, 3:57pm
What time are you coming?
Alex
Sep 20, 2026, 4:20pm
Should be there at 6:30
Next Service
Scheduled For:
Sunday, October 4
Pro: 360 outdoor pro's
Rescheduled
Your Pro rescheduled your service to Sunday, October 4.
Canceled
Scheduled window:
Saturday, September 19 - Sunday, September 20
We are sorry your service did not go as planned. You have been credited for the original service, and we will find a new Pro to do the job.
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Taylor is awesome!
Taylor came and really had to work that first service. Lawn was very out of control and he did a splendid job! Came back again and really polished it more! Couldn’t ask for better service! Taylor is our guy!!!
Jason Fox my mower
He’s wonderful!!!!
Before and after service photos rarely received through the app.
Pro does not load before and after photos to the app. There is a big discrepancy there.
Customer
Consistency
Delayed Service
EDIT: After nearly two weeks I had a pro come out and complete the mowing service on my yard, I did incur a significant long grass fee with the trim. With all that being said Kenny and Rose from the Consumer Complaint Bureau reached out to me after I left my initial reviews to work with me on finding a resolution to my concerns; at the end of the day they were able to get me a refund to cover additional fees that were incurred by grass growth during the delay in service. I am updating my review because of the work of Kenny and Rose to make things right, and I may use this service again in the future for one-off projects that are less time sensitive.
I signed up for this service to have my lawn mowed biweekly and have only been reassigned “pros” for a full week after the initial trim date with no end in sight. My yard is getting overgrown and the only solution offered to the constant reschedules is to reschedule again with a different pro adding an additional 48 hours to the already week late service.
The only support is an LLM that talks in circles and provides no actual support.
HIGHLY DISAPPOINTED and amazed at the lack of accountability and follow through from their “pros”.
I signed up for this service to have my lawn mowed biweekly and have only been reassigned “pros” for a full week after the initial trim date with no end in sight. My yard is getting overgrown and the only solution offered to the constant reschedules is to reschedule again with a different pro adding an additional 48 hours to the already week late service.
The only support is an LLM that talks in circles and provides no actual support.
HIGHLY DISAPPOINTED and amazed at the lack of accountability and follow through from their “pros”.
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Terrible Experience
I’m shocked at how high the average reviews are. I’m in southeast Michigan and this service is terrible. Correction. Not terrible. Worthless and a waste of time. Imagine sitting on a corner waiting for an Uber or Lyft. But the driver keeps making wrong turns and not getting closer. Eventually, they cancel the ride. Then a new driver. They do the same. And you have to walk home. That is what happened to me. I would get a contractor. They would keep postponing my service. Then cancel altogether. Then a new worthless contractor did the same. Meanwhile, my lawn just kept getting longer and longer. Should I mow it myself? Well. They are supposed to come today so I’ll hold off. Then, they reschedule for the next day. Just the worst. I hope people read this and avoid this platform.
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Just don’t
Might be the worst customer service I’ve ever had. Set up to mow our lawn every two weeks pro kept canceling and then the had to change pro 3 times. Then they would charge for the lawn being over grown. (Because they kept canceling for three weeks). If you can’t provide a service don’t offer it. Might advise is to look elsewhere just don’t.
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