Not worth the headaches
Don’t waste your time nor money. The app is quite easy to use, however the “professionals” just grab jobs to secure work that they don’t fulfill. My “professional” rescheduled daily straight for 3 weeks and then dropped the contract. The grass is so overgrown at this time that I’m getting a citation and have to pay additional up-charge since it’s longer than 6” inches.
Customer support is a bot that is not helpful and once you get through to a human, all they can suggest is matching you with a “new pro”. There is not service guarantee nor a remediation process.
Customer support is a bot that is not helpful and once you get through to a human, all they can suggest is matching you with a “new pro”. There is not service guarantee nor a remediation process.
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Great cut
Always a great job by Anthony
Best lawn mowing service
They always do a great job at a reasonable price.
Repeatedly skipping service and doing a poor mowing job
Booked for every 2 weeks starting August 25th. It is now October 2nd and they have made it out ONE time to mow the lawn. Almost every appointment is cancelled or skipped and even when they did come out one time, they forgot to mow the backyard, and did a horrible job trimming by the road and driveway. Genuinely the worst experience I have had in the entire service industry.
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Didn’t show up
1/5 Stars – Totally Unprofessional and Unreliable
I booked a lawn mowing appointment three days in advance, expecting a simple, straightforward service. Instead, they completely no-showed and didn't even bother to call, text, or email to let me know. What is the point of scheduling an appointment if you’re just going to ignore it?
Zero communication, zero respect for a customer’s time, and zero accountability. Absolutely terrible service. Do not waste your time booking with them.
I booked a lawn mowing appointment three days in advance, expecting a simple, straightforward service. Instead, they completely no-showed and didn't even bother to call, text, or email to let me know. What is the point of scheduling an appointment if you’re just going to ignore it?
Zero communication, zero respect for a customer’s time, and zero accountability. Absolutely terrible service. Do not waste your time booking with them.
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Lovely lawn care
The app is easy to use with a variety of service choices. Professionals booked through the service are thorough and efficient.
Great App
This app has been helpful for what I needed. I recommend it if you want to have your property taken care with no hassle or worry.
Hire a real lawn company
Otherwise, these scammers will connect you with frauds and liars. I hope to never interact with these people or these contractors again. Remember. If it’s a contractor that Lawn Love gave you, it’s still Lawn Love’s fault when the contractor tries to steal from you.
OUTSTANDING JOB
Cut Rite’s Donald delivers precision‑cut perfection every time. His work is thorough, consistent, and clearly done with pride. My lawn always looks sharp, clean, and beautifully maintained — he makes sure every customer leaves happy.
Unprofessional
Constant rescheduling. I requested a new pro after dealing with someone that had poor communication skills and got grass all in our pool. They missed several spots of grass and the rest was uneven. One day the pro no showed and then promised we were first on the book for the morning. They waited until almost dark to show up. On to the next pro- The day before they were supposed to mow they cancelled. So now a new pro is being found. The service rep was no help. They won’t even give me a complimentary mow.
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Unreliable, not worth the hassle
I requested service from Lawn Love on Monday, and they scheduled me a pro to come on Wednesday. That pro ended up postponing until Thursday due to rain, which he communicated to me clearly and I understood. However, come Thursday this pro cancelled with no explanation and another was assigned. A little annoying, but they were still coming that day so no big deal. 2pm comes around and they still haven't come, so I shoot them a message asking about their eta: no response...4pm still no response...6pm nothing...finally 8pm comes around and it's clear they aren't coming, and they never responded to their message. However, on the app my service was still scheduled for today. I reached out to Lawn Love customer support to explain and basically all they told me was that's a bummer, but I'm still on the pros schedule so I should carry on to their work load tomorrow, or they can assign me a new pro...which would possibly be there sometime over the weekend. At this point I was frustrated, I needed my lawn done, and I wasn't interested in anything less than a guarantee that my service would be done the next day so I decided to cancel. However, when I went through the self-service cancellation, they said they were going to charge ME a $15 cancellation fee for the inconvenience of the pro who had me on their schedule, so to cancel I had to pay the "pro" who ghosted me. I reached back out to customer support to have them cancel for me, and they proceeded to jerk me around for half an hour trying to cajole me into keeping my service without actually do anything to address the problems. I finally got them to cancel, and now I've wasted nearly the entire week and my lawn is in even more need of maintenance. Absolutely would not recommend.
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Response from developer
We sincerely apologize for your experience and completely understand your frustration, E. Zel. Having your service repeatedly rescheduled, receiving no communication after a cancellation, and then being charged a cancellation fee after the provider failed to show is completely unacceptable. Do you mind emailing me at team@lawnlove.com with the subject line LLREVIEWS_IOS_EZEL to discuss resolution? Hope to hear from you soon!
Scammers
This app lets anyone become a contractor and collect money for services never rendered. Not just one. Not two. So far, since April, three contractors said they mowed my lawn, and charged me for it. No one ever showed up. This organization should be taken down.
Could be better
I’m not a hater the service literally could be better if you just want somebody to cut your grass and you don’t care how it looks sure it works, but you’ll never get to keep the same lawn pro sometimes you get a good long pro that you like a lot, and that person disappears the next week And the next one doesn’t do half as good of a job or it takes half as good of a care of your lawn as the others do. They keep going up in the price of the lawn care and the reason why I chose them in the first place was because they were cheap and their customer service this terrible not because they’re rude, but because they do nothing.
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Its 50/50 pay attention
The thought process of how the experience is {supposed} to is good 10/10 BUT with how today day in age is going everyone wants that “extra dollar” for half the work .. with their independent contractors you get some good ones you get some bad ones you can get some that show up on time with the proper equipment for their independent company you get some that can’t do the job because of their equipment and single man operation but if they’re on this app trying to get work meaning lawn care customers then some lawn you can’t just skip a couple a days just to claim high grass for extra pay if that’s the case go solely independent instead of using this app that for both customers and business market yourself better and get some real equipment
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Response from developer
Appreciate you keeping it real with us, honest feedback like this is exactly what helps us get better. You're right, the contractor experience can be hit or miss, and that's something we take seriously. Nobody should be waiting on equipment issues or dealing with someone trying to stretch a job for extra pay. That's not what this platform is built for. We hear you on holding contractors to a higher standard, and we're always working to make sure the good ones are the ones showing up at your door. Thanks for the 5 stars despite the frustrations, that actually means a lot coming from someone who tells it straight.
Great Cuts
I’ve now had 3 cuts and all have been great. This app connects you with real people who really want to keep your lawn in the best shape possible.
Terrible Service
I’ve had an account for four weeks and they’ve only managed to mow my yard once despite asking for weekly service. They schedule, then they’re late, then they change your pro, and repeat. Now it’s saying I can’t cancel my account until the third mow. How can I get three mows if you never show up!? Scammy.
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AVOID
absolutely awful company. I’ve been bounced between multiple pros, canceled, had my lawn trashed and lawn love does nothing about it
Horrible customer Service
I utilize this app as an easy go to way of handling my lawn care. I booked the first person and they canceled with no notice changing the date. Then I had to wait another three days for a new scheduled pro to come out. I checked my billing for my first service and I was charged additional fee fees when I asked for an explanation and a breakdown I was greeted with nothing but a scam. I refuse to move forward with a service that cannot get their billing in order and that I have to micromanage. It’s unfortunate because the service that was completed was done well but their customer service and their billing is horrible. Be careful what you ask for.
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Horrible Service
I started this app on August 22nd and assigned a pro to cut my grass on the 23rd. The pro moved it to the 24th of August and then again to the 25th. On the 25th it rained so it was moved to the 26th, to which I requested a new pro. The new pro then moved it to the 28th. No warning, just because he was not going to be in the area. Then why did you take it. Communications with the service for app and they were trying to assist as well, after 5 changes my grass still not cut. With the last pro he said he couldn’t do it on Sunday or Monday but could on the 3rd because that’s what the app said. I told him what happened and he said sounds like I was mad at the screen and he was a real person who had a life as well. I cancelled all my service and left. Worst experience ever. Never use this service as they were not helpful at all and my grass is still not cut. Horrible experience and trash people they work with to talk to a customer that way. I wasn’t even mean, just explained it was almost 3 weeks if he waited that long. Never again.
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Response from developer
Hi slowhandjax, we are deeply sorry for the awful experience you had with constant scheduling delays. Please send an email to team@lawnlove.com with the subject line LLReviews_AppStore_slowhandjax so our team can investigate what happened with these providers and address your experience directly with you.
Not Worth the Aggravation
⭐ 1 STAR — If I Could Give Zero, I Would
I was a Lawn Love customer for only TWO WEEKS, and somehow that was more than enough time for them to completely lose my business.
The first “pro” rescheduled my service, and by the time he finally showed up, my lawn had gone seven extra days without being cut. After all that waiting, the job he did was horrible.
Then came the second pro. He has literally rescheduled every single day this week, each time with a different reason. At some point, a scheduled lawn service actually needs to result in someone SHOWING UP AND CUTTING THE GRASS. Grass doesn’t stop growing because Lawn Love keeps pushing the appointment back another day.
Customer service was just as frustrating. I spoke with at least nine people by phone and chatted with at least nine more. The basic answer was always some version of: wait and see, and if they don’t show up, we’ll reschedule it again.
That is not a solution. Rescheduling a service that keeps getting rescheduled is not customer service.
The app didn’t make things any better. Between the scheduling issues, pros not showing up, constant rescheduling, poor-quality work when someone finally did show up, and customer service seemingly unable to actually resolve anything, this has been one of the most frustrating service experiences I’ve had.
Ironically, after dealing with roughly 18 different customer-service interactions, the only thing Lawn Love managed to accomplish efficiently was canceling my account.
I will never use Lawn Love again. I’ll also tell my friends, family, and anyone else who asks me about them to stay away. If you’re considering signing up, do yourself a favor and find a dependable local lawn company instead.
Two weeks was all it took for me to learn that lesson.
I was a Lawn Love customer for only TWO WEEKS, and somehow that was more than enough time for them to completely lose my business.
The first “pro” rescheduled my service, and by the time he finally showed up, my lawn had gone seven extra days without being cut. After all that waiting, the job he did was horrible.
Then came the second pro. He has literally rescheduled every single day this week, each time with a different reason. At some point, a scheduled lawn service actually needs to result in someone SHOWING UP AND CUTTING THE GRASS. Grass doesn’t stop growing because Lawn Love keeps pushing the appointment back another day.
Customer service was just as frustrating. I spoke with at least nine people by phone and chatted with at least nine more. The basic answer was always some version of: wait and see, and if they don’t show up, we’ll reschedule it again.
That is not a solution. Rescheduling a service that keeps getting rescheduled is not customer service.
The app didn’t make things any better. Between the scheduling issues, pros not showing up, constant rescheduling, poor-quality work when someone finally did show up, and customer service seemingly unable to actually resolve anything, this has been one of the most frustrating service experiences I’ve had.
Ironically, after dealing with roughly 18 different customer-service interactions, the only thing Lawn Love managed to accomplish efficiently was canceling my account.
I will never use Lawn Love again. I’ll also tell my friends, family, and anyone else who asks me about them to stay away. If you’re considering signing up, do yourself a favor and find a dependable local lawn company instead.
Two weeks was all it took for me to learn that lesson.
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Response from developer
Will you please email me at team@LawnLove.com with LLREVIEWS-IOS-halfbreed1977 as the subject of your email, so that we may make contact? I look forward to assisting you and making this right. Hope to hear from you soon!
