Scammers
Provided proof that my lawn wasn’t getting cut for multiple service with pictures had another pro come in and agree that it hadn’t been done In over a month and then I got charged an additional fee because my grass was so long. When I went to get reimbursed because they never reimbursed in the first place they said it has to be within five days and “they’re so sorry but it doesn’t fit within their 5 day policy for refunds” and they “understand it must be frustrating to provide proof and not get reimbursed” they literally know they charged me without providing the service with proof and still wouldn’t refund me.
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It works
No edging done and a lot of weed eating not completed as described in the services. They are on time and very nice .
Service is a disaster
Good concept but their pros are terrible. We had one good one who quit for no stated reason. After that we had ones show up when not scheduled, not show up when they were scheduled, do a half-hearted job and then quit, or quit before even coming to our house. One bailed by saying we needed a $400 clean-up before he could mow; even customer service said the photo he sent as proof didn’t show the need for extra service. Completely unreliable service.
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Wouldn’t recommend the App or the Services
I’ve had so many issues with this app glitching, I don’t even know where to begin. I could overlook the glitches, except for the fact that the services are terrible.
I tried using these services for about a year, and finally had to give up out of pure frustration. I tried it for both my house and my dad’s house after he had his surgery, and my husband also used the app for about a week.
The lawn people I’ve been matched with are totally unreliable. They will no-call no-show, or cancel at the last minute. And, guess who still has to pay fees for their grass being too tall after a week’s worth of cancellations? It’s absolutely ridiculous, and makes this whole process more of a headache than it’s worth.
In theory, the product is great. But save yourself the headache and hire someone local instead.
I tried using these services for about a year, and finally had to give up out of pure frustration. I tried it for both my house and my dad’s house after he had his surgery, and my husband also used the app for about a week.
The lawn people I’ve been matched with are totally unreliable. They will no-call no-show, or cancel at the last minute. And, guess who still has to pay fees for their grass being too tall after a week’s worth of cancellations? It’s absolutely ridiculous, and makes this whole process more of a headache than it’s worth.
In theory, the product is great. But save yourself the headache and hire someone local instead.
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They don’t pay any money they promised you
I still get an email saying I’ve earned $52.40 this week years after I did the one job for them. I’ve talked to them several times and they just will not pay me for the only job I did for them. It’s crazy it’s been probably two years and they are still on here.. seems like Apple would not wanna be associated with a scam like this but apparently not
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They cancel anytime they want
They make you cancel 48 hrs in advance.. but the pro they hire can cancel right in front of your door step and walk away. No reviews no nothing. Then they make you wait two more days to find another.
sucks
sucks
Subpar
I’ve used this service off and on for about a year. The price is right a long the lines of regular landscaping company maintenance fees. But the quality is lacking. When they say front yard that means just the part they can mow. Nothing else. They won’t mow the other side of your driveway, they won’t maintain garden beds or pick up debris. They will barely edge. I had around 4 different lawn pros. None mowed a straight line between my neighbors lawn and my own. I paid for front and backyard, not a single one ever went into the backyard. If the garden beds needed maintenance, it was extra, if you need the debris picked up, it’s extra. Everything is extra. It’s so annoying, to pay for a front yard service and only get part of the yard done. Just give me a price to maintain everything on a regular basis. The only reason I used this service so long is because I’m antisocial and hate talking to people. My regular landscaper was wonderfully talented, reasonable and personable guy. But he always wanted to chat and it would drain the life out of me. So I went with this place and I regret it everyday.
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Response from developer
Thank you for sharing your experience. We're sorry to hear that our service did not meet your expectations, particularly regarding service scope, consistency, and communication around what was included. We'd like the opportunity to learn more and address your concerns. Our team will reach out to you directly to discuss your experience and work toward a resolution. Kindly fill out this form so that we can directly reach out to you: https://docs.google.com/forms/d/e/1FAIpQLSe3nAkcEe0U4oj6U9qtpi3NTjf16564sDFws6pVexp0GvdIyg/viewform?entry.1650743938=LLREVIEWS___79d2747872016992bc1b27e9f86ea467
Constant updates
The app requires constant updates, making response time inconvenient. It signs me out constantly, making it difficult to open the app. Service is great. The app however has many flaws.
Would not recommend
The “pro” that was assigned to me no showed, and I was rescheduled after being promised a completion date by the provider.
Constant updates
Every time I open this app there is a required update, please find a better way to manage changes that doesn’t require a forced updates.
Great till it’s not
I paused my sub in the app, & still got a reminder txt that my service was coming up a couple days ago. I then canceled in the app. Got a txt this morning that my guy was otw. Told my landscaper that I had canceled it in the app already and not to service it. Instead, they just sent someone else out. When you try to reply to their emails, it’s a non-reply for automated messages. Now I’ve gone from pausing my service, to cancelling and letting others know to just get a local independent contractor. Support Local Biz Instead!
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Update 2
They did fix the app. The same day after talking/ chatting with them. So that’s good. They seem to try their best to work with you on things. So that’s good.
Sorry for the late update. Thanks for your help.
Sorry for the late update. Thanks for your help.
TERRIBLE! A LIE!!
The app seems like everything is fine then soon later you can’t cancel any services. Everything starts saying error and you can’t cancel any service. Honestly pisses me off. I can’t cancel online and I can’t cancel thru the app. This is a scam to grab your money because why does the whole thing have so many errors when I want to cancel??? Already overcharging as it is.
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Terrible app, terrible pros, no meaningful support for issues
Used them for one service. Their so called pro delayed service by 5 days, vaped the whole time, missed a section, upcharged me for long grass which even Lawn Love support agreed wasn’t the case, and broke my sprinkler. What did Lawn Love do? Gave me a 20$ credit for my “next service”. There will not be a next service when you screw up this badly.
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Update
Can’t update the app and it won’t let me in
Update
App says needs update before I can log in. Go to App Store. There is no update available. Reinstalled/ installed. Still doesn’t work.
I’m afraid of this company.
I’m afraid of this company.
Service in phenomenal
I love what this app accomplishes but it fall short on greatness because the app is borderline unusable, every time I open the app it says it needs an update (even after uninstalling and reinstalling) now when the app does on occasion work it’s a smooth experience but if you’re trying to skip or cancel a service and you just can’t for that week it gets very irritating.
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App requires update. No update available
App is requiring to be updated, but there is no update available. I have updated phone and restarted phone several times. I have an appt today and unable to login. Very frustrating.
Never get responses via app
See title: “pro” call / text wanted!!
