my.Clemson User Reviews

Name: my.Clemson
Rating: 3.86364 (22 reviews)

my.Clemson

Clemson University

📚 Education

📊 Productivity

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App not loading

I’ve redownloaded the app multiple times and still can’t get it to open. I’ve tried opening it on data and wifi and have even left the screen on it for over 10 minutes without anything happening. Please fix this!!!

halliekski

5 years ago

Response from developer

I'm very sorry to hear about the problem you encountered. We have seen this happen before when an ad blocker was installed on the phone. Please disable or delete it, and try my.Clemson again to see if that fixes it. If not, please let us know and we will work with you to fix it. Usually, the ad blocker will let you to add my.Clemson.edu to your "allow" list and that will fix the problem.

Mobile ID does not work

My mobile ID won’t work; I have the newest iPhone.

rudzdr25

6 years ago

Response from developer

Hi there, We're sorry to hear you're experiencing an issue provisioning your TigerOne Mobile ID. This error typically points to a server-side problem outside of our app. Could you please send an email to MOBILE-ADMIN@LISTS.CLEMSON.EDU so that we can follow up on this? Thank you, Mobile Innovation Team

Mobile wallet

After weeks of the mobile wallet feature being added , I still can't add mine to my Apple Wallet. I just get the error to contact the card issued and when I do they don't know how to help.

max123900761

7 years ago

Response from developer

Saved my life

The map on this app has saved my life. It is interactive and even features downtown stores and restaurants as well as all of your class buildings or any locations on campus that you will need help with locating in the first few days. It also has some other nice features like Canvas but I’m not using those currently.

caitylinnnn

7 years ago

Response from developer

We are very happy that the Map is helping you out. If you ride the buses or use parking, please check out the Push Notifications System in Transit. Mobile ID is also coming soon.We are tied to the release of iOS 13, so stay tuned. http://newsstand.clemson.edu/mediarelations/clemson-university-to-offer-tigerone-id-on-iphone-and-apple-watch/

Great app

I love using my.clemson to find academic buildings on campus!

Gvtud

8 years ago

It's a start

Not as helpful as the M.Clemson app it replaces. Seems to lack the user interface of a "general search" button that will work for the whole Clemson site. Not what you would expect from a school well-known for outstanding technological education.
Update: over a yr later, the GPS on this app is very weak; the search engine says older buildings on campus don't exist & DON'T Bother trying to find a new building!

k9alliance

10 years ago

Response from developer

Hello k9alliance, Thank you for your feedback. The entire Clemson Mobile team works hard to ensure the best user experience possible. You will be glad to know that an integrated, across-the-app search feature is being implemented for my.Clemson 2.0, which will be the next major release of the my.Clemson app. As the campus landscape continually evolves, our team works diligently to update the map when new buildings come online and older buildings go offline. Additions such as Core Campus, the Watt Family Innovation Center, and the Barnes Center are all reflected in the my.Clemson map. Again, thank you for your time and thought in giving feedback.

Sweet

This app is really helpful! I was able to find where all my classes were, plus you can check your grades on it. You can also find bus routes and parking availability which is really helpful. There's a lot of other cool things it does but those are a couple of my favorite

Danif10

10 years ago

Response from developer

Hello Danif10, Thank you for your feedback. The Clemson Mobile team works hard to delight our users to functionality that makes life as a student easier. Integration with Canvas, live updating of bus routes, and locations of all the campus buildings are just some of the features the team has implemented. Many of the features have come from requests and feedback received from students. If you ever have additional feedback, please let us know at https://mobile.sites.clemson.edu/feedback.html!

Useful

But the quality I want isn't fully supported. Parking is always way low, but doesn't occasionally show 100% full. Usually when a lot is full it says 60-80%. Buses occasionally off but not consistently. Usually good there but might not pick up on all the changes due to weather etc.

MTSdF

10 years ago

Response from developer

Hello MTSdF, Thank you for your feedback. Because of feedback from users such as yourself, we decided to remove the parking availability feature from the app. The vendor that provided the service was not able to meet the precision and accuracy specifications that we require in order to make that app reliable for users like you. Luckily, tracking of metered spaces still remains as a feature in the app. Thank you for feedback, and stay tuned for future parking availability functionality. New vendors and options are under consideration, although we don’t have a timeline for implementation at this time.

Pretty good but not perfect

I will not accept my password to login. Hopefully this is fixed before classes begin tomorrow.

35Ray35

11 years ago

Response from developer

Hello 35Ray35, Thank you for your feedback. As of my.Clemson 1.16.0, any and all known issues with login have been resolved. If you continue to face difficulty, please let us know at https://mobile.sites.clemson.edu/feedback.html.

Password Incorrect?

Ever since the new update where it remembers your password, it keeps saying my password is incorrect, even though it's the right one and it's the same one I used before I updated the app.

ThatClemsonGirl

11 years ago

Response from developer

Hello ThatClemsonGirl, Thank you for your feedback. As of my.Clemson 1.16.0, any and all known issues with login have been resolved. If you continue to face difficulty, please let us know at https://mobile.sites.clemson.edu/feedback.html.

login system bug

I submit password correctly,but it still says error.

yitianli

11 years ago

Response from developer

Hello yitianli, Thank you for your feedback. As of my.Clemson 1.16.0, any and all known issues with login have been resolved. If you continue to face difficulty, please let us know at https://mobile.sites.clemson.edu/feedback.html.

Very Useful

my.Clemson provides a lot of great information and functionality. From the location of vending machines, bus stops, and gameday restrooms, to an awesome new directory, props to the developers at Clemson for creating a great app!

scclemson

11 years ago

Response from developer

Hello scclemson, The Clemson Mobile team appreciated your feedback! We are glad that you are enjoying all the features and information availability in the app. The team works hard to delight users, and we are glad the work has paid off. If you have additional feedback, always feel free to reach out at https://mobile.sites.clemson.edu/feedback.html.

The map doesn't work

When using the map to find a building on campus, it just jumps to the google map. Not helpful at all. Precious app was so much better

Omggggggg56

12 years ago

Response from developer

Hello Omggggggg56, Thank you for your feedback. Currently, the my.Clemson app routes to Google Maps if it is installed, and then Apple Maps if you do not have Google Maps installed. However, we are currently working on a solution to remove the need to switch between apps for navigation that will allow users to get walking or driving directions from directly within the app.

Non-functional

This app crashes frequently, loads slowly when it does work, it's very jumpy/glitchy, and is all-around terrible. The new Maps crashed almost every single time and the maps UI is significantly worse than M.Clemson. The previous app worked perfectly; this app is a step in the wrong direction.

Kevintcollins

12 years ago

Response from developer

Hello Kevintcollins, Thank you for your feedback. The decision to move from m.Clemson to my.Clemson was recommended and brought about by Clemson students and student government representatives who desired a custom app to better serve the Clemson community. Since the original launch, we have made several improvements and added many features to enhance both stability and functionality. If you continue to have specific issues, please let the Clemson Mobile team know at https://mobile.sites.clemson.edu/feedback.html and we will work hard to address your concerns. Thank you again for your feedback.

Loading ... Forever.

The app itself is fine, if you can get it to quit buffering and open. The amount of time it takes for this thing to load is absolutely unreal. After waiting for two minutes, you'll give and just use Safari or another search engine. However, once the app is up and running, it's actually quite convenient and a godsend when you haven't a clue where anything is because of the campus maps feature which shows sidewalks and paths too. Also, when it has a good day, it's great when your professor asks you questions about your schedule and it helps make your life a little easier. It may take forever to load but it's good to have when it works.

uss_sarah

12 years ago

Response from developer

Hello uss_sarah, Thank you for your feedback. We are glad that you find the features in the app useful in your day-to-day life. Slow loading times on my.Clemson are usually caused by lack of a strong wireless internet connection. We recommend access to a strong WiFi network or cellular data connection in order to fully utilize all of the app’s functionality. While we are currently working on reducing my.Clemson’s reliance on WiFi/cellular, the current requirement is for users to have complete access to the internet for the app to work. If you face connectivity issues while on campus, reach out to ithelp@clemson.edu and they will work diligently to support you. If you continue to face loading issues on my.Clemson, let us know at https://mobile.sites.clemson.edu/feedback.html and we will do what we to resolve the issue. Thank you again for the time and effort you put in to giving us feedback.

pointless

Looks like they removed the functional app, and replaced it with this. Won't open/Takes forever to load. Absolutely the last thing that will help you out if you need a map, access to blackboard, or other quick campus info. i does have one thing going for it: consistency...on campus or off, it's equally useless!

pip8675309

12 years ago

Response from developer

Hello pip8675309, Thank you for your feedback. We apologize for the negative experience you have had. We work diligently to ensure our users have access to the functionality that they desire. In order to ensure maximum speed, make sure you are connected to a stable Wifi network or have access to cellular (LTE recommended). If you continue to have issues, please reach out with specific feedback here: https://mobile.sites.clemson.edu/feedback.html. We hope to get any issues you have resolved so that you can have the best experience possible with my.Clemson.

Map

Please bring back the old map that showed the name of the building on the building outline. I hate the pins that you have to click on to see the name of the building!!

Cmt572

12 years ago

Response from developer

Hello Cmt572, Thank you for your feedback. Currently, the my.Clemson map enables users to search for locations via filters (Academic, Dining, etc.), by name, by distance, and by name through a search bar. We are currently exploring opportunities to enhance the my.Clemson map experience further, so stay tuned for updates. If you still have specific issues with the map, please let us know at https://mobile.sites.clemson.edu/feedback.html. Thank you again for your feedback.

Blackboard?

The new app looks really nice! But what happened to the blackboard feature? That was, to me, the best and most useful part of the original app! This new one would be terrific if it had blackboard. It's pretty inconvenient to go back to getting into blackboard through an internet window like before, when I had become spoiled by easy access in the original app. But really, good job with this app! So many new features that I think will also be very useful!

SunDropRainDrop

12 years ago

Response from developer

Hello SunDropRainDrop, We are glad that you enjoy the new look of our app! Blackboard has since been removed from my.Clemson because the University how now moved to Canvas. Fortunately, we have integrated Canvas directly into my.Clemson so users can check grades, view assignments and due dates, look at the class roster, and see announcements from professors. Thank you again for your feedback! If you have specific recommendations or come across issues, please reach out at https://mobile.sites.clemson.edu/feedback.html.