Impossible to cancel subscription
There is no native UX for cancelling - you have to use their AI support bot’s pre-prescribed options.
If/when it doesn’t work - there is no way to escalate to a human.
I have been trying to cancel for months and I keep getting charged.
They respond to this review trying to refute me - yet they keep charging me for a service that they purposefully made impossible to cancel.
Don’t sign up!!
Response from developer
Hi! We firmly distance ourselves from the accusation of any "criminal" practices. Our business operations and subscription terms are fully compliant with all applicable consumer rights and legal requirements. Furthermore, it is absolutely possible to cancel your subscription directly through our app. Cancellations are processed quickly and easily via our automated Support/Chatbot feature, in accordance with our 7-day notice period. All terms of cancellation are transparently communicated upon sign-up. Your myClubs Team
Impossible to cancel subscription
Response from developer
Hi! We firmly distance ourselves from the accusation of any "criminal" practices. Our business operations and subscription terms are fully compliant with all applicable consumer rights and legal requirements. Furthermore, it is absolutely possible to cancel your subscription directly through our app. Cancellations are processed quickly and easily via our automated Support/Chatbot feature, in accordance with our 7-day notice period. All terms of cancellation are transparently communicated upon sign-up. Your myClubs Team
Predatory tactics
Leider echt sehr kundenunfreundlich
Yuck company
The check in model is broken and leads to unpredictable fines. Seeks to exploit rather than serve. Hard to get money back with poor + slow service.
Stay away. Yuck 🤮
Response from developer
Hi, unfortunately we're unable to verify your feedback, as this is definitely not the standard we strive for at myClubs. Regarding the check-in process, we want to clarify that our app is designed to work even in areas with poor cellular reception. You can scan the QR code offline, and the scan will be safely stored in your app. Once you step into an area with better reception, before or after your workout, the check-in can be completed. We partner closely with the sports providers in our network to, among other things, ensure QR codes are visible and easy to find. However, if one is ever missing, the on-site staff is always there to assist you. Additionally, transparency is a core value for us, and we absolutely do not seek to exploit our members. Our no-show and booking policies are communicated clearly to ensure fair access to classes for everyone. While we are always open to constructive criticism to improve our service, we value respectful communication. Unfounded accusations such as exploitation do not reflect the reality of our business or the dedication of our team. Your myClubs Team
