Impossible to cancel subscription
It is practically impossible to cancel your subscription from the app. DON’T sign up. It is borderline criminal and likely warrants a consumer rights lawsuit.
There is no native UX for cancelling - you have to use their AI support bot’s pre-prescribed options.
If/when it doesn’t work - there is no way to escalate to a human.
I have been trying to cancel for months and I keep getting charged.
They respond to this review trying to refute me - yet they keep charging me for a service that they purposefully made impossible to cancel.
Don’t sign up!!
There is no native UX for cancelling - you have to use their AI support bot’s pre-prescribed options.
If/when it doesn’t work - there is no way to escalate to a human.
I have been trying to cancel for months and I keep getting charged.
They respond to this review trying to refute me - yet they keep charging me for a service that they purposefully made impossible to cancel.
Don’t sign up!!
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Impossible to cancel subscription
It is practically impossible to cancel your subscription from the app. DON’T sign up. It is borderline criminal and likely warrants a consumer rights lawsuit.
Response from developer
Hi! We firmly distance ourselves from the accusation of any "criminal" practices. Our business operations and subscription terms are fully compliant with all applicable consumer rights and legal requirements. Furthermore, it is absolutely possible to cancel your subscription directly through our app. Cancellations are processed quickly and easily via our automated Support/Chatbot feature, in accordance with our 7-day notice period. All terms of cancellation are transparently communicated upon sign-up. Your myClubs Team
Predatory tactics
7 day notice period to cancel an online subscription is unheard of
Leider echt sehr kundenunfreundlich
Ich habe die Flex Mitgliedschaft gebucht gehabt wollte die dann auch früh genug kündigen da aber wenn man aufs Abo geht nicht die Kündigung Option da ist sondern nur pausieren oder wechseln. Der Mitgliedschaft hab ich das in dem Moment nicht geklickt. Dann habe ich mich fünf Tage vor Ende der Flex Mitgliedschaft noch mal drangesetzt, um es zu kündigen (Flex hört sich eher an, als ob es sehr flexibel kündigt Bar7 ist). Und habe dann nur umständlich die Kündigung geschafft plus muss noch ein Monat extra zahlen, weil man eine Flex! Mitgliedschaft mindestens sieben Tage im Voraus kündigen muss. Macht für mich gar keinen Sinn und ich komme auf jeden Fall nicht wieder bei so einem schlechten Kundenservice
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Yuck company
A lot of the clubs are in places with poor cellular reception and/or poorly staffed without clear myclubs QR codes.
The check in model is broken and leads to unpredictable fines. Seeks to exploit rather than serve. Hard to get money back with poor + slow service.
Stay away. Yuck 🤮
The check in model is broken and leads to unpredictable fines. Seeks to exploit rather than serve. Hard to get money back with poor + slow service.
Stay away. Yuck 🤮
