Impossible to cancel subscription
Yuck company
The check in model is broken and leads to unpredictable fines. Seeks to exploit rather than serve. Hard to get money back with poor + slow service.
Stay away. Yuck 🤮
Response from developer
Hi, unfortunately we're unable to verify your feedback, as this is definitely not the standard we strive for at myClubs. Regarding the check-in process, we want to clarify that our app is designed to work even in areas with poor cellular reception. You can scan the QR code offline, and the scan will be safely stored in your app. Once you step into an area with better reception, before or after your workout, the check-in can be completed. We partner closely with the sports providers in our network to, among other things, ensure QR codes are visible and easy to find. However, if one is ever missing, the on-site staff is always there to assist you. Additionally, transparency is a core value for us, and we absolutely do not seek to exploit our members. Our no-show and booking policies are communicated clearly to ensure fair access to classes for everyone. While we are always open to constructive criticism to improve our service, we value respectful communication. Unfounded accusations such as exploitation do not reflect the reality of our business or the dedication of our team. Your myClubs Team
Late Cancellations & No Support
Response from developer
Hi, We understand that a last-minute cancellation can cause frustrations and how disappointing it is when your workout plans are disrupted. While short-notice cancellations by partners are usually due to unforeseen issues like illness or technical defects, your credits are always refunded immediately. Please reach out to us again via chat so we can look into your cases personally and find a better solution for you. Your myClubs Team
