Not happy
The app is terrible nothing works. I can’t make a payment of manage my autopay options.
Slow, buggy, partly nonfunctional
Horribly half-baked effort at an app. Looks like they tried to clone the mobile website as an app, and failed. “Manage Autopay” just freezes to a blank screen. Login is glitchy and clumsy. Needs MUCH more work to be a usable, functional, modern app.
To get into app
Just found out for user name you have to use your full email address. I have been trying for two days to get in. I hope this helps others.
Awful
Impossible website. Lousy tech support
Can’t even sign in
Says all my Info is incorrect….. my name birthday and user id I tried 5 times. How can that info be incorrect?!?! Should of listened to the stars and other reviews which were mostly all bad.
Can’t register, change password
I had to call and speak with a person and have an agent setup the userid for me and set up a password. When I went to change the password on my own, the link it is sending to my email keeps saying link expired. The email is getting returned with “message not accepted for policy reasons”. Needs improvement and very buggy. Whatever language you’re using is also getting blocked by the email auto moderators.
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COMPLETE OVERHAUL OF THIS SITE
THE SITE IS TERRIBLE…. FRUSTRATING & SUCH A WASTE OF MY TIME!!! These REASONS ALONE WILL MAKE ANY MEMBER GO ELSEWHERE!!! YOU DEFINITELY NEED A MORE COMPETENT WAY TO LOG IN WHETHER IM USING MY LAPTOP OR IPHONE EACH & EVERY TIME I “ATTEMPT TO SIGN IN WITH MY “CORRECT INFORMATION “ ALWAYS SAYS INCORRECT PW … USER NAME ..YET IT DOSENT SAY WHICH ONE FIRST OF ALL!!! SECOND.. I WRITE IN A BOOKLET THE WEBSITES … PWS … USER NAME & THE DATE !!!!! YOUR SITE IS WHACKED!!!!!!!!😡😡😡
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App doesn’t work on iPhone
1 star
Gets me to a dead end
I dead end after it tells me it is taking to the website using my browser. It asks me if downloaded some file. Regardless of how i answer, blank screen. iPhone 13 mini, ios 16.4.1 (a)
Not working
I have reinstalled app and it freezes or will open account for a second and the goes blank.
Finally!
I have been asking CTCARE when an app would be available. Finally, I don’t have to access plan/benefits info only through my laptop.
I hesitated downloading this app because of all the issues people said they had with logging into their account. I had no problems accessing my account in the app. I haven’t used it much yet, but it seems that everything I’ve done on the website I can go on the app only easier and more quickly.
I hesitated downloading this app because of all the issues people said they had with logging into their account. I had no problems accessing my account in the app. I haven’t used it much yet, but it seems that everything I’ve done on the website I can go on the app only easier and more quickly.
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Works once setup instructions are followed
This app works as it should. However, per the instructions if you have not accessed the website since April(?), you must REGISTER for a new account. Then you can use the mobile app.
Dumb
An iOS created app and won’t let me log in unless on a desktop browser. Keeps taking me to register and tells me to sign in because I have an account. I put in my info and click sign in, it makes me start the registration process again…what’s the point of the app if it can’t be used…
Can’t log in
Set up user name and password online. Everything works fine there. I can’t log in on the app though.
Won’t let me log in
The new app let me verify my account information and made me change my password. The two-step verification is incredibly frustrating as it won’t let you access the app. It just continues to send you new verification codes without ever logging-in. Do. Not. Waste. Your. Time!
Won’t let me log in
The app won’t let me log in at all. Made me create a new log in and password but won’t let me log in. I can only log in using Microsoft edge or google chrome. Pretty stupid especially since this app in made for iOS.
