App glitch
Had a small problem with the app which was fixed quickly and efficiently
My health
I recently had a problem with my to do list and contacted the support team who were very quick in replying to me and resolving the problem. They kept me informed all the way through was very polite and helpful very satisfied. I log into my mhealth every day it is great thing to have keeps me motivated and the breathing exercises help me a lot and the relaxation l love getting the monthly update tips and peoples experiences
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Log in
I am so grateful for the support team for being able to sort my log in problems. They were very patient and made things easy for me to implement even though l am a complete technophobe. Thank you.
Good but needs a couple of tweaks to exercise area
I have found the app helpful and especially the DM Fit exercises. Having just switched to zone 3 and using an iPad, (with 2 of us sharing the screen) it is sometimes difficult to see what you need to do and follow the exercise. Sometimes positions are shown more clearly part way through the exercise, or stretch position. A short video, that could be an addition to the introduction, showing moves and position clearly before starting, would be good. Then you could refer back if needed, until you’ve gotten used to the new exercises.
EDIT: I have to rate the customer service as 5 star after my recent experience. I had trouble looking into the app while away from home. After an exchange of emails, over the course of the day, it was possible to discover where the problem lay and to get a resolution. At all times communication was friendly and helpful.
EDIT: I have to rate the customer service as 5 star after my recent experience. I had trouble looking into the app while away from home. After an exchange of emails, over the course of the day, it was possible to discover where the problem lay and to get a resolution. At all times communication was friendly and helpful.
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Log in
I sent a few emails about a problem not been able to log into mymhealth with my password but no one has replied as it says you reply in 48 hrs and it’s now over a week.
Every time I use my email same one I had when joined but password won’t let me log in and I’ve changed it four times in a week and asking for a key but can’t see how to get one and sick of using my NHS log in but says if using that your mymhealth details are deactivated so how can I get back into mymhealth using my account not the NHS log in please.
Hopefully someone will help me to sort this out please.
Thanks
Barry.
Every time I use my email same one I had when joined but password won’t let me log in and I’ve changed it four times in a week and asking for a key but can’t see how to get one and sick of using my NHS log in but says if using that your mymhealth details are deactivated so how can I get back into mymhealth using my account not the NHS log in please.
Hopefully someone will help me to sort this out please.
Thanks
Barry.
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NHS login doesn’t work
Tried this app as my old peak flow (asthma) tracker has been abandoned. This one is peer reviewed by NICE so seemed a good bet. However after using my nhs login the app just spits out a black screen with server error. A family member (also with asthma) tried and got the same error.
Great APP
I find this App so helpful monitoring my medication and condition , so informative and very useful.The technical support is Brilliant should you need it .
Copd
Thanks for this series of exercises my breathing is much improved
App not fit for purpose
Can’t log in, keeps forgetting my details. It won’t integrate with the NHS login. Password reset doesn’t work. Spent hours, given up. Developer has ignored my numerous emails for help, a complete waste of time!
Best app ever
I love this app. Use it everyday and recommend it to everyone.
Before I got it a few years ago, I was a different person. My fitness level was … well, on the floor. If I fell over, I would be unable to get back up. Then something made me look at the ap .. I sweated like crazy, out of breath, exhausted.
A few weeks on, it got easier and I could get back up. I would be able to continue past the 15 minute mark…now, I can comfortably walk to the music for 2hours or more. Completed the million steps challenge last year, thanks to this app.
Now, I’m a bit lost. The app won’t play the music or videos on n my phone but will on my desktop computer. Internet speed is super fast! I am thinking of uninstalling and reinstalling the app on my phone but am scared as it was sent by my doctors. None of the current doctors have heard of it. I don’t want to lose all that fantastic help and videos so I’m holding out to figure this out. Can’t remember if the doctor gave me any password or other information. But i know they set my weight target.
I would give this app, 50 out of 10 if I could. It’s AWESOME and has changed my life for the better.
Before I got it a few years ago, I was a different person. My fitness level was … well, on the floor. If I fell over, I would be unable to get back up. Then something made me look at the ap .. I sweated like crazy, out of breath, exhausted.
A few weeks on, it got easier and I could get back up. I would be able to continue past the 15 minute mark…now, I can comfortably walk to the music for 2hours or more. Completed the million steps challenge last year, thanks to this app.
Now, I’m a bit lost. The app won’t play the music or videos on n my phone but will on my desktop computer. Internet speed is super fast! I am thinking of uninstalling and reinstalling the app on my phone but am scared as it was sent by my doctors. None of the current doctors have heard of it. I don’t want to lose all that fantastic help and videos so I’m holding out to figure this out. Can’t remember if the doctor gave me any password or other information. But i know they set my weight target.
I would give this app, 50 out of 10 if I could. It’s AWESOME and has changed my life for the better.
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My Health
This app is aweful, not use friendly. Unreliable and confusing at best. Steer clear
Could do better
Probably looked impressive on a PowerPoint presentation but less so when used by patients. There’s a problem with nearly every page. Did anyone run a trial with real patients rather than just running the concept past a few professionals?
Could do better. Waste of patients’ time and NHS funds.
Could do better. Waste of patients’ time and NHS funds.
Rubbish
No security code sent after 5 attempts, correct phone number.
Resetting MFA code
Josh and Rebecca were really great in assisting me to get back into My mhealth app to continue with the exercises for COPD
Rebecca had been trying to reach me on my mobile with no luck so I rang back and she contacted me sorted out the problem
She was so helpful pleasant and reassuring I would score Rebecca 10/10 Plus I am back in the system which was made so easy to do
A million thanks to the lovely lady
Kind regards
Jim Roach
Rebecca had been trying to reach me on my mobile with no luck so I rang back and she contacted me sorted out the problem
She was so helpful pleasant and reassuring I would score Rebecca 10/10 Plus I am back in the system which was made so easy to do
A million thanks to the lovely lady
Kind regards
Jim Roach
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The App
Excellent APP and exercises easy to follow. I particularly like the walking app as having nice scenery makes the time go quicker.
Good service
Happy to use on a regular basis and usually works very well but:
What happens to the recording of medication as have never had any feed back to know if anyone looks at it.
What happens to the recording of medication as have never had any feed back to know if anyone looks at it.
Thumbs up
On the whole ok, some niggling problems at times not logging in, it’s easy to show your data for your medication and weight and activity levels to your asthma nurse on the whole enjoyable app
Log in
It’s so annoying that I have to log in so often. Even if it’s only been an hour I still have to log in again. It’s getting so annoying and frustrating. Feel like just giving up on it. Drives me nuts. Even picking a nickname is frustrating argh.
Really Helpful
This app has been brilliant as it has helped me to focus on everything I do to cooperate with the Good Lord, to stay active and get as fit as I can within the constraints of my general health at 71yrs. I would recommend it to anyone who is serious about using healthy activity to help recovery and lasting health and fitness. I am grateful to both the manufacturer and the health professionals who encouraged me to use it.
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My health prompt for feedback
Hi
This has been a most useful app in daily monitoring, only trouble is the weight app when adding values despite careful checking before entering the value I’ve had many spurious figures appear on the graph, some way out in accuracy! I’ve been advised you cannot edit these out which is very annoying as once it is in, its in!!
Also why are BMI figures so inaccurate basis upon which to take advice or comment. I’m described as overweight at just under 14st for much of my younger days when I was much fitter than I am today. My GP says I am not overweight given my frame even at only 5’ 9” in height.
It is irritating to be described as overweight given people are broadly ranged across a whole frame as well as just height versus mass. I appreciate this is not an app issue but I was under the impression BMI was being reviewed in favour of other guidance?
The only other issue I have is that when you put up a message or link in the app such as the one I’m responding to now, it is impossible to go back into the app as the system locks my iphone SE so I have to switch off and reboot the phone to access the app again as normal😒.
Thank you otherwise for this service and I hope it does remain or become better in future and more importantly preserves data securely for both user and provider. I say this as my anti-virus software highlighted a breach of password sometime ago saying the link with myhealth app was the problem.
M Munro
Wool, Dorset
This has been a most useful app in daily monitoring, only trouble is the weight app when adding values despite careful checking before entering the value I’ve had many spurious figures appear on the graph, some way out in accuracy! I’ve been advised you cannot edit these out which is very annoying as once it is in, its in!!
Also why are BMI figures so inaccurate basis upon which to take advice or comment. I’m described as overweight at just under 14st for much of my younger days when I was much fitter than I am today. My GP says I am not overweight given my frame even at only 5’ 9” in height.
It is irritating to be described as overweight given people are broadly ranged across a whole frame as well as just height versus mass. I appreciate this is not an app issue but I was under the impression BMI was being reviewed in favour of other guidance?
The only other issue I have is that when you put up a message or link in the app such as the one I’m responding to now, it is impossible to go back into the app as the system locks my iphone SE so I have to switch off and reboot the phone to access the app again as normal😒.
Thank you otherwise for this service and I hope it does remain or become better in future and more importantly preserves data securely for both user and provider. I say this as my anti-virus software highlighted a breach of password sometime ago saying the link with myhealth app was the problem.
M Munro
Wool, Dorset
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