Yikes!
They went from having a working app to consistent issues. Every other tap is an error screen. this alone is a reason to go to a different credit union.
Lost long time member
I’ve been a member of this credit union for over 30 years. All the changes since converting to “MYCU” have moved this credit union backwards. The system upgrade and rollout of this app have been amateurish at best.
More than seven months later we still don’t have all of the mobile app functionality of the previous app. Mobile check deposit only was added a month ago, six months after the “upgrade”. Even then it is buried under a menu. And even then, I can only deposit to a checking account. At my new credit union I can mobile deposit to savings or checking and with higher limits, which becomes important when I had to move some money around related to a home improvement project.
Transfers to other accounts are still a problem.
And this app is incredibly slow. Every step it takes time to load or figure out something. expect to see the two blinking circled arrows a lot.
There are numerous other issues with this credit union such as still not joining with other credit unions to handle deposits across institutions.
So, I’ve mostly moved out of this credit union leaving a maintenance amount on the accounts and I am now at another credit union who seems to live credit union values. moving away from a financial institution I’ve used for the past over three decades isn’t easy, but they no longer serve my needs and I would recommend going to another credit union.
More than seven months later we still don’t have all of the mobile app functionality of the previous app. Mobile check deposit only was added a month ago, six months after the “upgrade”. Even then it is buried under a menu. And even then, I can only deposit to a checking account. At my new credit union I can mobile deposit to savings or checking and with higher limits, which becomes important when I had to move some money around related to a home improvement project.
Transfers to other accounts are still a problem.
And this app is incredibly slow. Every step it takes time to load or figure out something. expect to see the two blinking circled arrows a lot.
There are numerous other issues with this credit union such as still not joining with other credit unions to handle deposits across institutions.
So, I’ve mostly moved out of this credit union leaving a maintenance amount on the accounts and I am now at another credit union who seems to live credit union values. moving away from a financial institution I’ve used for the past over three decades isn’t easy, but they no longer serve my needs and I would recommend going to another credit union.
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What is the actual hold up?
Seriously. I mean, it’s inconvenient enough having to drive over an hour every time I need to deposit a check, but all of my personal finance apps are not functioning because there’s no third party connection. I had to cancel subscriptions at this point. It’s been like SIX MONTHS. I’m screaming, not to MYCU necessarily, but the developers of this app, what is the actual hold up?
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Not functional at all
This is the worst platform I have experienced with a bank. They claim you can make mobile deposits yet I have searched the entire app and there is no ability to mobile deposit. On top of that the app itself is not user friendly and takes a long time to load.
New App
Idk, I feel like if you were gonna completely change the app, I would make sure all the previous features worked. I can no longer scan in checks through the app. I have to go to the physical bank to cash it in. And it’s such a waste of time too. And I can’t send anyone checks through the app either. It’s been 5 months. Please fix this.
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Remote Deposit
The remote deposit feature is still not available and it is very inconvenient when you work the same hours the bank is open or live/work where there isn’t a branch to manually make the deposit.
Still not working
System migration happened 4 months ago and I still can’t use bill pay on the app! Takes a LOT more time and effort to boot up my aging computer to do what used to be simple tasks. Please fix asap!!
MYCU app sucks!
App keeps erroring out, requires calling tech support, delete app then reload app from App Store. Regularly! No online check deposit. Non-intuitive app. At least the tellers are pleasant when you finally drive to an office to do business. Poor tellers, they take the heat—month after miserable month.
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Terrible rollout
Authorized payments were discontinued. Credit partners still not available. CU member since 1968. Rethinking continuing.
Inaccurate claims
After an “upgrade” in summer of 2025, the claimed feature of mobile check deposit still doesn’t exist in late December 2025. App doesn’t permit memos to be added to transactions. Check images not available. Stunning lack of progress or communication.
Inexcusable lack of professionalism
The app wrongly reported balances, and doesn't allow payment of cards. Previously they had a stock app similar to other institutions that worked just fine. Now cards don't show up and the bank doesn't sync to budgeting apps. Whoever made the decision to change the technology should be fired immediately
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No mobile deposit?
There’s no longer a mobile deposit option, and the UI of this app absolutely sucks. Why did you go backwards 10 years?
stays broken
it’s been months since they rolled out their update, and you still can’t view or make payments on your card. laaaame
Not functional
You can’t deposit checks or see/pay credit cards. It’s crazy this new app was pushed through before these important features were ready. And it’s been months!
New app with less features
Still no mobile deposit despite what is in the description. Password field can only enter 20 characters, so I had to change my password yet again. Now it wants your member number for login but that doesn’t work either. Moving banks if it can’t be fixed by the end of the year.
No deposit button
There is no way to make a deposit on the app. I also can’t make any extra payments to my principal balance and I have to call. Please fix this otherwise there is no reason to keep an account.
This is the stupidest update I’ve ever seen
I hate this new app. You deleted essentially all of my info and I can’t find anything anymore. This genuinely makes me want to switch banks.
No mobile deposit
No mobile deposit is a huge problem. I moved out of state a while ago, but thought I could stay with the credit union, as my entire family has always had accounts there, and well, I felt attached. But if I can’t add money to my account via mobile deposit, I’m going to have to bank with someone else.
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Useless app
I cannot believe that this credit union launched an app that is so limited in functionality with such poor communication about the limitations and any plan to address them.
Don't like the update
I was very happy with the app until the latest update. Now I don't seem to have the option to use fingerprint to log in, do I have to enter my user ID and password every time. Also, WHERE IS MOBILE DEPOSIT?
