Dell is not keeping it current
It’s amazing that Dell does not keep this app up to date. The app supports older Dell devices like the Dell Thunderbolt Doc WD19TBS, but it does not support the current Thunderbolt 4 WD22TB4.
It’s not very useful to have a support app frozen in 2019. What’s the point?
It’s not very useful to have a support app frozen in 2019. What’s the point?
Doesn’t support my device….useless.
Title says it all, why would it not support Alienware R12?
Does not work
App won’t let me create a profile.
Doesn’t Support My Device
I got this app for one Device and it says that it doesn’t support it. The only reason that I’m rating this a two star is because it can support one of my monitors.👏😑
Can’t Even Open the App
It twice required me to enter a 6-digit code to enter the app. The second time, I never even received an email with the code, despite my repeated requests to resend the code. Scary, in that I just spent huge bucks on a Dell desktop and monitor, and the quality of this app makes me worry about the reliability of my new system.
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Pointless
My desktop in the “My Products” section of my Dell account is not visible in this application.
Terrible quality
I bought a $3000+ laptop and can’t get the app to show me the order status. Unbelievable. It also won’t stop doing the annoying loading screen animation every second preventing you from even using the app!
Pretty useless..
Could not add any laptops desktops or workstations , kept saying “This device is not supported.
Wasted 60 minutes of my time I’ll never get back.
Wasted 60 minutes of my time I’ll never get back.
Only supports brand new devices?
Tried to enter my Service Tag from my 2 year old XPS 15 -said it wasn’t supported.
Umamerda
Waisted almost one hour trying to make this S** work.
Long time to access
The app goes out to the web to get user and pass plus it doesn’t work with facial recognition. Every time I have to put the test numbers then I have to get a verification code on my email. However, there is no information for all these securities
By far the worst app I’ve seen, totally useless
Will be deleting this app “my Dell mobile” from my iPad and iPhone as it is useless and btw so is Dell services and support. While the 16in (2 in 1 touch screen) Inspiron looks great, is functional, seems very capable, Dell support too is the worse ever and after calling twice -=none of them can give you reliable help, after buying on Dell.com to now after receiving the device. All I got is wasted time on a long call, conflicting info. Their last support lady was in INDIA and spoke with a very heavy accent and is on bad phone connection (I myself speak with little accent, so am Not prejudiced. She tried to sell me 4-year warranty over the phone saying that I did Not buy any (only have the 30 day free trial on warranty, accidental, mcaffee, etc), but the purchase e-mail says I bought 13 months of each, even though at purchase I really clicked on the button “$9.99/mo UNTIL YOU cancel”. I did take some screen shots at purchase, but only on the laptop specs, not enough I guess, wish I took on every step of purchase. Anyways, the app is ridiculously slow, lags, then constantly goes black as if it “refreshes”, but there is nothing new LOL (btw, my homebWiFi is great). I am really trying to vent here, don’t know how to deal with Dell after I spent $1400 on this laptop. There is NOTHING USEFUL on this app, no enough device info and one cannot do anything nor manage account, subscriptions, nothing.
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Meh.
Not great. Forced me to manually log in every time I open the app. It’s literally the only app I’ve ever had that forces me to do that.
Security issues
I just installed this app and it asked me for a verification code three times within a couple of minutes when trying to add a previous purchase from Dell. That’s ridiculous. I gave up!!!
Doesn’t Work
I’ve spent 2 days trying to get this app to work to no avail. It hangs every time after verification of the code it emails you! I’ve deleted it 3 times now, but won’t be reinstalling it this time! What a waste!
Useless
I’ve been trying very hard to use this app. The anoretentive security officer I guess that participated to this design forces you to go back to get a verification code from your email. Half of the time DELL is not sending it before the five minutes of expiration. It’s a great idea with really poor execution. I think I wasted two hours of my life already for this, On top of a couple of hours that I wasted with DELL to make sure that my order is actually in my account, it makes you wonder how many people in the administrative section of DELL actually know how to turn on a computer.
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Can’t stay logged in
This app uses the web version log in, neither bas capability of keeping a user logged in, and compared to the web view this app shows a lot less info in my orders, not worth downloading.
Freezing Upon Start up
It won’t get past, “let me show you around” on iOS 15.2. Was this app tested?
Update…I waited 12 hours and now it appears to be working. I’ll change my rating from a 1 to a 3 as it looks like it will be a useful app but haven’t had a chance to use it since I can just now get it to work.
Update…I waited 12 hours and now it appears to be working. I’ll change my rating from a 1 to a 3 as it looks like it will be a useful app but haven’t had a chance to use it since I can just now get it to work.
Worst app
Keeps freezing up when opening, never experienced such a crap app
