Helpful Logs
This app exceeded my expectations. The recipe ideas are practical, and the tracking tools are easy to use. It's been a helpful companion for my daily health goals.
AVOID AT ALL COSTS !!!!!!
Since i don’t know and was unaware of cancelling within the app the billed me again and are refusing to provide a refund. There are a lot better apps than this POS.
Update: I was refunded my money but they just billed me again for a yearly subscription. STAY AWAY from this app!!!!
Horrible customer service and unfortunately apple can’t do anything as the app doesn’t show up under subscriptions
Update: I was refunded my money but they just billed me again for a yearly subscription. STAY AWAY from this app!!!!
Horrible customer service and unfortunately apple can’t do anything as the app doesn’t show up under subscriptions
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Very Useful
I've tried several diabetes apps, and this is the first one I've actually stuck with. The meal logging is quick, the interface is clean, and seeing all my glucose records in one place helps me stay consistent.
Unauthorised payments taken
I have just had two unauthorised payments of £95.99 and £42.00 taken from my account with no previous warning. Not impressed.
Thieves
I got This app with the understanding that i would pay £28.99 for six month membership. That is what my app subscription page is telling me. They took £95.99 and then when i cancelled my subscription they took another £42. Don’t get this app. They take what they like and you have no control.
Avoid !!!
I paid the initial, reduced , offer but quickly decided it was not for me. I now discover the company have taken a further full payment in spite of the fact I deleted the app and do not use their services.
DO NOT SIGN UP. THE COMPANY ARE ONLY INTERESTED IN YOUR PAYMENTS. CUSTOMER SERVICE NON-EXISTANT.
DO NOT SIGN UP. THE COMPANY ARE ONLY INTERESTED IN YOUR PAYMENTS. CUSTOMER SERVICE NON-EXISTANT.
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Revolution!
This app has made an impact on me! It keeps me on track and helps me to adapt throughout the day. Just noting things down in such an easy way helps me to recall high glucose incidents and what prompted it.
Disappointed
Be careful in using this app. Cancelled my subscription and still got charged the full price of $47.
Unauthorised payments
DO NOT USE - They take unauthorised hidden subscription charges
Still trying to rob me!
Do not use! It isn’t helpful. But the biggest issue…I’ve tried to cancel since May 23, 2026, and today they are still trying to charge me. I’ve had to lock my card! I’ve tried to co tact again, and still nothing.
Not as up to date
I have had diabetes for 20 years and have kept it under control by just diet. The week look at what you eat not accurate. If I put I have potatoes it does not let me say it was just one time. Which makes the week meals off. There are also to many dry bean recipes some can’t eat them because of digestion issues.
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$42 /month!!!
I never intended to subscribe to this app and never used it, but was charged $42/month. They don’t make it easy to see what you are paying or even that you are paying.
Theft
I canceled my account in December then you charged me 99.99 in June that is theft
This App is a life changer
I only started 3 days ago so still finding all the features but living the recipes and advice. Wish I had found this years ago. Already feeling more energised.
Scam Ripoff
Wish I could give negative 5 stars. This is the second time I have tried to review, but lo and behold, my review doesn’t show up.
I subscribed, but when I hit into the app and saw what was actually offered, I wanted out. Bizarre food combos, common ingredients left out entirely, “features” that don’t work….
I was in the app for less than 30 minutes total, tried emailing to request a refund within hours of subscribing and never received a response. Discovered I need to send my request to a different email, but every time I send a message to info@ it fails. I’ve tried from two different email accounts, so the instructions given to contact info are basically more scam.
I am reaching out to PayPal to dispute the charge.
I subscribed, but when I hit into the app and saw what was actually offered, I wanted out. Bizarre food combos, common ingredients left out entirely, “features” that don’t work….
I was in the app for less than 30 minutes total, tried emailing to request a refund within hours of subscribing and never received a response. Discovered I need to send my request to a different email, but every time I send a message to info@ it fails. I’ve tried from two different email accounts, so the instructions given to contact info are basically more scam.
I am reaching out to PayPal to dispute the charge.
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Useless app.
This app doesn’t work. When you try to make a meal after you’ve put in a couple of ingredients it just switches off. The app won’t stay on the screen either. I’ve asked for my money back. A complete waste of money and time.
Can't Get No Satisfaction
The app was working well for 7 weeks when-- out of nowhere-- my kcal target and macros went haywire. Everything adjusted up for no reason by 65%, rendering the app useless. I've been trying to get done support from "Tom" in customer service with no joy. I got an auto responder suggesting 3 possible fixes-- tried them all to no avail. I'm frustrated, especially since the app has helped me lower daily blood glucose and A1C, and even drop some weight. I just need a reset to original data. I don't even care if they lose past info. Does any company care anymore?
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Essential Diabetes Companion
Super easy to use and incredibly helpful for staying on top of my diabetes and nutrition.
Sad little meal plan
I’m not eating a tofu and arugula sandwich for dinner 4x a month. The entire meal plan is really pretty vague overall and not worth a subscription.
Frustrating
I've been using this for almost 3 weeks and am gradually learning how best to make it work for me. Today for the first time a "recipe of the day" appeared that appealed to me and for which I had the right ingredients to make for tonight's dinner. Uh oh. I looked for it at 5.30 pm and the recipe had changed. Yes it's an American app but really? Can't it recognise different time zones? I can live with "eggplant vs aubergine " issues but time zones are fairly fundamental. Just disappointing and I don't know now what I'm going to do for tonight's dinner. It would be so good to be able to save recipes for repeat occasions.
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