MyDigital ID User Reviews

Top reviews

Unable to use

App don’t work in iphone

Apps sampah

Another rubbish apps from government. How much gov pay for the apps? Aku nak batal digital id pun tak lepas2 scan ic. Kmk

Is this Digital ID really necessary ?

This app. has no language option. 2 1/2 star.
For me, they suddenly blocked my access to my JPJ a/c login. All I want is just to renew my car road tax. Now they insisted that I haven’t got an account with them. Force me to create a digital ID.

I rejected this idea of Digital ID because personal privacy is important and nothing online can be completely safe, no matter what you created.

I still haven’t created a digital ID yet. My JPJ account had been blocked. I think I can go to its web page and use
“As Guest” option to renew my car road tax. And to choose physical delivery - sticker …instead of digital receipt as I was always.

I still don’t like this sudden evolutions that caused too much unnecessary inconvenience for the Rakyat. Especially older people, and handicapped personnel.

Do you know there is a new IC card replacement coming up soon. Pity those older generation and people who are handicapped, those who haven’t got free time to handle these never ending changes.
Just using the word “for security” and making us lopping up and down for nothing.

Malaysia should not try to follow Singapore which is a very different kind of country from us. They have nothing except laws and very strict regulations. A tiny island, nothing much. We have everything given by nature. We don’t need that much laws and restrictions just trying to be a happy, free and contented nation as what we are always.
Singapore style of living doesn’t suit or compatible with us.
Stop or slow down that unnecessary never ending evolution of life changing…
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Funny app!

entered my email, clicked ‘Next’, and received the OTP. Repeat again until i received 6-7 OTPs…However, the app remains stuck on the email screen and does not proceed to the verification page. funny.

This is a basic functionality issue that should NOT occur, especially for an important application. Furthermore, we will not be able to use the MyJPJ app soon if we do not register for MyDigital ID.

If you are going to enforce such restrictions, please ensure that your app is FULLY functional and reliable. Users should not be prevented from accessing essential services due to technical errors!! Frustrating.
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Please fix all the bug before releasing

Thank you developer for the insightful apps, but please fix all the bug before releasing the apps, before making it mandatory to sign in any government related apps, it will be reflecting the effectiveness of the implementation itself, the registration itself was buggy. OTP coming in late after 5 min. Stuck at the first step but otp keep coming in. If other developer could why cant you. Dont cheapskate on server.
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No English language option / Still need to register thumb print at their physical kiosk!

I did not register Face ID bcos of the reviews here. I thought as long as the account has been created based on my IC number and thats the end of it. But no. After that there’s a message pop out telling me that I needed to register my thumb print also, at their nearest kiosk! Well, if that’s another task I have to do separately, then why ask people to register online? If i knew this in advance, I would be happy to make time to go to the physical kiosk and do everything there all at once! Stupid system menyusahkan rakyat.
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Useless and typical of cronysim

Someone get MACC to investigate the developer. App does not work, camera cant even scan with permission how am I supposed to register?

1 star

1 star because lacks polish

1. Why no other language option? Why only BM. App Store says it has English, which is wrong
2. I tried to use password manager, but then it kicked me out
3. Your emails are signed off as “admin”
4. App looks like it was designed by a 5 year old, extremely big buttons and fonts
5. Why is the app 175 megs! This is supposed to be something people need to download on the go (at the airport, 175 megs is insanely big.
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Error

Multiple errors block my registration. As a national app, the developer needs to do better.

Does not work

What is the point of Tune Talk asking us to verify our ID when this app doesn’t and cannot be linked to Tune Talk app? As usual, a lot of ideas, but poor implementation.

Improvement / Suggestion Idea

Overall the app is great. It allows me to login to another application. So now I only have to remember my very safe password for MyDigital ID.

However there’s more to be done. For example, allow app to register to government app using data taken from MyDigital ID. Something that Singapore does with their SingPass. SingPass has records on our address, taxes, annual income (Taken from employee), even applying for credit card can be done using SingPass (not all website is allowed to use SingPass tho). Maybe do case study on SingPass to get better idea for future.

Meanwhile, keep up the good work. Still a lot to be done for improvement!
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Dumbest app I’ve ever use

ID verification is not smooth. Took hours to verify and register and failed. When I tried to “Daftar online” it says “Ralat pendaftaran tidak berjaya.” It asked me to batalkan sijil terlebih dahulu. Im aware that I registered before when when I try to log in IT DIDNT WORK. Then when I tried to batalkan it says error. Even when I tried to take picture of my ID and end up always error. Idk whats the purpose of this app. The interface is dumb too. Make the app easier for everyone before promoting it!!!
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English version

How about implement English version?

Crony app

Useless and crash when needed. Always a half baked solution from this country. Always know how to put the big capital to create something new but always flop in the middle and never put the thought in proper design. Then always blamed it’s type C fault.

Programs keep stuck!!

Why does the program keep getting stuck scanning people's faces? I've been trying for two days, and the program keeps getting stuck at this step without giving any reason. Can you suggest a solution?

No English language option

There is no selection English version selection available although under app information it clearly stated English and Malay

Please allow us to use password manager

Please don’t clear the password field whenever we use password manager to autofill, you think it’s for security reasons, but I would say this cause more security problems than you think, many people will be forced to use easy to remember password, instead of complex password where usually managed by a password manager. Please do some research before you naively implementing this behavior.
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Poorly designed app

It took me about 5 attempts to register, as it keeps timing out before I receive my OTP.

Then when I was finally successful in getting past the OTP to register my details, it timed out again as I was working on setting my password. Can’t believe a simple
registration process took 20 mins! This will be a real challenge for senior citizens.
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Language options

There is no other language options provided. It’s only available in Malay.

Terrible app

Got stuck at facial recognition. Attempted a few times and gave up!