Unusable app due to bugs
This app is so buggy it’s totally unusable. Every time I try to login, it tells me that my password is incorrect and my account will be locked after 3 attempts. I go through the process of changing my password (which I did today, just to time it, and it took just under 25 minutes) - captcha to verify I’m a person, enter email to reset password, wait for the email to arrive (which it doesn’t always do), make sure I open it in Safari because the site doesn’t work in Chrome, captcha again, reset password (with some of the most stringent password rules around), a third captcha, and then it lets me in on the website. The financial data may or may not be up to date. Log out, try to login via the app…and it tells me the password I just set up is incorrect. I’ve tried writing it in manually, and I’ve tried copy-pasting it in so I know there are no errors. It will not accept the password until I reset it again.
I consider an app that requires you to take 25 minutes to reset your password each time you use it to be fundamentally unusable. I’ve given up and am now only using Experian and Clearscore (which uses Equifax data but is typically around 8 weeks behind). I would absolutely use the app - possibly even pay for it - if it worked. I cannot use this. And just looking at the ratings and reviews of this app vs the Experian one should tell you that I’m not the only one. I’m frankly amazed that a company this high-profile can’t create a working app and website.
I consider an app that requires you to take 25 minutes to reset your password each time you use it to be fundamentally unusable. I’ve given up and am now only using Experian and Clearscore (which uses Equifax data but is typically around 8 weeks behind). I would absolutely use the app - possibly even pay for it - if it worked. I cannot use this. And just looking at the ratings and reviews of this app vs the Experian one should tell you that I’m not the only one. I’m frankly amazed that a company this high-profile can’t create a working app and website.
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Useless
Can’t even sign into the app
Painful
It’s a half native, half web-based experience which requires needless re-authentication. The UI is janky and randomly doesn’t load. It was a real headache to make an account and login. I had to waste time calling customer support only to be told to try logging in again which randomly worked.
Other providers have set the UX bar rightly very high, and this app ( / website thing?) is woefully below it.
Other providers have set the UX bar rightly very high, and this app ( / website thing?) is woefully below it.
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Useless
What’s the point of an app that just sends you to the website, part of which says your password is incorrect! Can’t use the app or the website so will have to resort to calling. Why would I possibly trust this organisation with my financial data if they can’t even get this right!
App or service garbage
Either the app is garbage or the service itself is. Literally every time I try to use the app it says the email address/password combination is wrong. I have been through the reset process of resetting and I use a password manager so that I don’t have to remember the password but it happens every time.
Just rubbish.
Just rubbish.
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Just Awful
Confusing and Awkward, deleted
Poor quality app.
Poor quality app. Difficulty registering, followed the set up to then be unable to log into app. No customer service as such to contact for assistance.
Rubbish
Does not update monthly hasn’t updated since March . Waste of time
Can’t login and reset password fails
Multiple rounds of trying to log in when passwords works fine on the website and refuses in the app. Resetting just doesn’t work. Waste of time and very badly tested.
Pointless App
I cannot see the point of an app with so little functionality. I have to login every time I want to open it, including password, captcha and a numeric code sent via email. Having jumped through those hoops, to actually view my credit report it takes me to the website via a browser, and you guessed it, makes me go through the whole 3 stage rigmarole again. Heaven forbid you have a question the FAQs won’t answer because the help pages require a DIFFERENT password and visiting a whole other site. I couldn’t log in to that, despite
multiple attempts, including trying to unsuccessfully change my password - which then of course lead to you getting locked out. I had to then make a phone call. A waste of everyone’s time, deleting the app and cancelled the subscription.
multiple attempts, including trying to unsuccessfully change my password - which then of course lead to you getting locked out. I had to then make a phone call. A waste of everyone’s time, deleting the app and cancelled the subscription.
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Unusable on WiFi
Works fine on cellular connection but join a WiFi connection and an “Untrusted Connection” alert pops up and the app crashes when “Ok” is clicked. Why the developer thinks a cellular connection is more trusted than a RADIUS-authenticated WiFi connection is beyond me.
Good
Great free tool to find out car finance and how to claim if you think you have been miss sold your car finance, it even links you to the websites you can check with, so you don’t have to find them yourself, very clever- not sure why this app was given negative from people before but it’s easy to use and you can also keep an eye on your credit score, credit cards and loans,
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Doesn’t show all my info
I downloaded this app as it promised to provide details of all my car loans since 2007. It doesn’t
Useless!
Tried to signup, doesn’t recognise you and then gives a phone number to call outside of UK.
Useless app that basically doesn’t work.
It’s one of those apps we’ve got a jump through thousands of hoops, click on silly pictures and then the password you correctly entered from Apple Passwords doesn’t work.
And what is a financial service company using such antiquated sign-on methods? Doesn’t bode well for this company’s personal data security.
So I try and reset my password and guess what? “This service is not available right now”.
Absolutely hopeless.
And what is a financial service company using such antiquated sign-on methods? Doesn’t bode well for this company’s personal data security.
So I try and reset my password and guess what? “This service is not available right now”.
Absolutely hopeless.
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Useless
Tapping the credit report option simply opens it in your web browser where you have to log in a second time. On top of that, you have to log into the app every time you open it. What is the point of this?
Rubbish
Absolutely useless app, hooyu process flawed, 3 attempts locks you out for good. Not UK based call centre. Don’t waste your time
Customer Service is useless
Actually the app loaded quite easily and I set up the free account. But I couldn’t find what I was looking for so I rang customer services. Beautiful crystal clear voice giving me the options but once you get through there is incredible background noise and a very muffled service provider who I couldn’t understand and she couldn’t understand me. After 5 minutes I was still giving my postcode very slowly and clearly for the 10th time and was on the point of hysteria so I put the phone down. Hopeless.
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Useless
Waste of time, created account, answered numerous questions about finance history then got an error message saying to call a number. Don’t bother
Was rubbish and still is
Password reminder doesn't work, password forgot; does not send emails...somehow not supprised as this kind of bolox caused I left this two years ago