myEquifax UK User Reviews

myEquifax UK
myEquifax UK
Equifax Inc

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Useless

What’s the point of an app that just sends you to the website, part of which says your password is incorrect! Can’t use the app or the website so will have to resort to calling. Why would I possibly trust this organisation with my financial data if they can’t even get this right!
sr12355sr12355

Response from developer

Hi there, Thank you for your feedback. We are sorry to hear you are experiencing some issues, can you try the following steps? Restart the App: Could you try force-stopping the app and opening it again? To do this on your iPhone/iPad, can you swipe up from the bottom of the screen ( or double-tap the Home button) and swipe the app off the top of the screen. Restart the device: If the issue continues, a simple restart of your phone can often clear temporary glitches. Please try restarting your device. Update the app: Please check if the myEquifax app is updated to the latest version in the App Store. Reinstall the App: As a last step for basic troubleshooting, you can try deleting the myEquifax app and reinstalling it from the app store. This often fixes broken installations. If you've tried these steps and the problem still persists, Please contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

App or service garbage

Either the app is garbage or the service itself is. Literally every time I try to use the app it says the email address/password combination is wrong. I have been through the reset process of resetting and I use a password manager so that I don’t have to remember the password but it happens every time.
Just rubbish.
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tbyrd2000tbyrd2000

Response from developer

Hi There, Thank you for your feedback, we’re sorry to hear you have been experiencing some issues. If you would like to contact us on 0800 688 8023 we can look into this issue for you. Kind Regards, Equifax Customer Care Team

Just Awful

Confusing and Awkward, deleted
Stevie@TStevie@T

Poor quality app.

Poor quality app. Difficulty registering, followed the set up to then be unable to log into app. No customer service as such to contact for assistance.
Uranus*#Uranus*#

Response from developer

Hi there, Thank you for your feedback. We are sorry to hear you are experiencing some issues, can you try the following steps? Restart the App: Could you try force-stopping the app and opening it again? To do this on your iPhone/iPad, can you swipe up from the bottom of the screen ( or double-tap the Home button) and swipe the app off the top of the screen. Restart the device: If the issue continues, a simple restart of your phone can often clear temporary glitches. Please try restarting your device. Update the app: Please check if the myEquifax app is updated to the latest version in the App Store. Reinstall the App: As a last step for basic troubleshooting, you can try deleting the myEquifax app and reinstalling it from the app store. This often fixes broken installations. If you've tried these steps and the problem still persists, Please contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

Rubbish

Does not update monthly hasn’t updated since March . Waste of time
Dancemaster1Dancemaster1

Can’t login and reset password fails

Multiple rounds of trying to log in when passwords works fine on the website and refuses in the app. Resetting just doesn’t work. Waste of time and very badly tested.
sssllllbbbbbbsssllllbbbbbb

Response from developer

Hi there, Thank you for your feedback. We are sorry to hear you are experiencing some issues, can you try the following steps? Restart the App: Could you try force-stopping the app and opening it again? To do this on your iPhone/iPad, can you swipe up from the bottom of the screen ( or double-tap the Home button) and swipe the app off the top of the screen. Restart the device: If the issue continues, a simple restart of your phone can often clear temporary glitches. Please try restarting your device. Update the app: Please check if the myEquifax app is updated to the latest version in the App Store. Reinstall the App: As a last step for basic troubleshooting, you can try deleting the myEquifax app and reinstalling it from the app store. This often fixes broken installations. If you've tried these steps and the problem still persists, Please contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

Pointless App

I cannot see the point of an app with so little functionality. I have to login every time I want to open it, including password, captcha and a numeric code sent via email. Having jumped through those hoops, to actually view my credit report it takes me to the website via a browser, and you guessed it, makes me go through the whole 3 stage rigmarole again. Heaven forbid you have a question the FAQs won’t answer because the help pages require a DIFFERENT password and visiting a whole other site. I couldn’t log in to that, despite
multiple attempts, including trying to unsuccessfully change my password - which then of course lead to you getting locked out. I had to then make a phone call. A waste of everyone’s time, deleting the app and cancelled the subscription.
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BertietroubleBertietrouble

Unusable on WiFi

Works fine on cellular connection but join a WiFi connection and an “Untrusted Connection” alert pops up and the app crashes when “Ok” is clicked. Why the developer thinks a cellular connection is more trusted than a RADIUS-authenticated WiFi connection is beyond me.
macblokemacbloke

Response from developer

Hi there, Thank you for taking the time to leave us a rating and a comment. We’re keen to listen to all feedback. If you need any assistance with the app, please don’t hesitate to contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

Good

Great free tool to find out car finance and how to claim if you think you have been miss sold your car finance, it even links you to the websites you can check with, so you don’t have to find them yourself, very clever- not sure why this app was given negative from people before but it’s easy to use and you can also keep an eye on your credit score, credit cards and loans,
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I Bash ButtonsI Bash Buttons

Response from developer

Hi There, Thank you for taking the time to leave a review and for your kind comments. We’re always looking at ways to improve and develop our service and your feedback will help us. Kind Regards, Equifax Customer Care Team

Doesn’t show all my info

I downloaded this app as it promised to provide details of all my car loans since 2007. It doesn’t
MW1965MW1965

Useless!

Tried to signup, doesn’t recognise you and then gives a phone number to call outside of UK.
GoonerJay02GoonerJay02

Useless app that basically doesn’t work.

It’s one of those apps we’ve got a jump through thousands of hoops, click on silly pictures and then the password you correctly entered from Apple Passwords doesn’t work.
And what is a financial service company using such antiquated sign-on methods? Doesn’t bode well for this company’s personal data security.

So I try and reset my password and guess what? “This service is not available right now”.

Absolutely hopeless.
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G8YTZG8YTZ

Response from developer

Hi there, Thank you for taking the time to leave us a rating and a comment. We’re keen to listen to all feedback. If you need any assistance with the app, please don’t hesitate to contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

Useless

Tapping the credit report option simply opens it in your web browser where you have to log in a second time. On top of that, you have to log into the app every time you open it. What is the point of this?
applejuice9applejuice9

Response from developer

Hi there, Thank you for taking the time to leave us a rating and a comment. We’re keen to listen to all feedback. If you need any assistance with the app, please don’t hesitate to contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

Rubbish

Absolutely useless app, hooyu process flawed, 3 attempts locks you out for good. Not UK based call centre. Don’t waste your time
ShackennotstirredShackennotstirred

Customer Service is useless

Actually the app loaded quite easily and I set up the free account. But I couldn’t find what I was looking for so I rang customer services. Beautiful crystal clear voice giving me the options but once you get through there is incredible background noise and a very muffled service provider who I couldn’t understand and she couldn’t understand me. After 5 minutes I was still giving my postcode very slowly and clearly for the 10th time and was on the point of hysteria so I put the phone down. Hopeless.
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Dont chat me up!Dont chat me up!

Response from developer

Hi there, Thank you for taking the time to leave us a rating and a comment. We’re keen to listen to all feedback. If you need any assistance with the app, please don’t hesitate to contact us on 0800 688 8023. Kind Regards, Equifax Customer Care Team

Useless

Waste of time, created account, answered numerous questions about finance history then got an error message saying to call a number. Don’t bother
N***yN***y

Was rubbish and still is

Password reminder doesn't work, password forgot; does not send emails...somehow not supprised as this kind of bolox caused I left this two years ago
psyhodelfinpsyhodelfin

Response from developer

Hi There, Thank you for your feedback, we’re sorry to hear you have been experiencing some issues. If you would like to contact us on 0800 688 8023 we can look into this issue for you. Kind Regards, Equifax Customer Care Team

Marklit

No great waste off money to be honest
marklittmarklitt

Can’t even create an account

Tried to create a basic account. Filled in previous addresses then the app just hangs and does nothing. What a shame
RoxybraddersRoxybradders

Response from developer

Hi There, Thank you for your feedback, we’re sorry to hear you have been experiencing some issues. If you would like to contact us on 0800 688 8023 we can look into this issue for you. Kind Regards, Equifax Customer Care Team

Terrible sign in

What a load of rubbish this app is. No option to sign in with Face ID. I have to put username and password in manually every time I sign in
Webbo ov HullWebbo ov Hull
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