No provision to add gift cards
I should be able to add my gift cards straightaway!
Wishlist doesn’t work
Get an error any time try to add item to Wishlist
Careful with purchases by gift cards
I bought few kids stuff using gift card & birthday coupon, and also paid excess amount from my account. The message popped up in app saying your order is confirmed. Waited for a week and no any confirmation email or delivery details. So i rang the customer service just to know my order was not placed and they cant see the transaction in system. I said i used 100$ gift card, 10$ bday voucher and excess amount was deducted from my debit card, which have already been deducted from my account. Now they want me to give the gift card details. Who keeps the gift card thats alreadybeen used! Im so fed up as still they haven’t refunded me. And kept sending queries for further details.
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Please fix your app
What is frustrating and I’d like to see their designers fix is that when you are browsing and accidentally press the back arrow, there is no going forward back to your scrolling, you have to go through the preferences again. For this reason I end up using the web browser version, because it is honestly so frustrating when you’re 97 pages in and have to re-enter your search preferences again 😭😩
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It never works! Also can’t check out. Time out. Or something went wrong.
Bad
Finally!
I’m so glad that the Myer team have *finally* updated their user experience with the recent updates for this app. No longer is it just used for tracking your Myer one points alone, but you can use it to shop! It is an upgrade that is well worth the wait. It has a great interface and it keeps items in your basket you may have saved when using a web browser.
Well done!
More recently, I have wanted to add this feedback- Please consider incorporating the reward cards in the payment section as it is easier to add them rather than leave the checkout and go to the account section to copy and paste reward card numbers. Thank you
Well done!
More recently, I have wanted to add this feedback- Please consider incorporating the reward cards in the payment section as it is easier to add them rather than leave the checkout and go to the account section to copy and paste reward card numbers. Thank you
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Disappointed with the app
This app is very hard to use doesn’t provide the account information in one app you have to send an email to different emails to get an answer or help. You should have access to all invoices that are on this account and not have to send a request to another email address.
No communication on tracking
Wasn’t given a tracking no which resulted in my parcel being delivered to the wrong address. It’s still saying delivery when I’ve been told it’s been delivered a week ago. Imile are terrible and I won’t be shopping with Myer online again
Order sent to old address
I updated my address within app and the up still auto generated my address from 11 years ago. Now k have to chase up Aus post to try and redirect each package. Very disappointed
Slow and clunky
Love Myer but the app needs serious work. So slow and clunky. Not user friendly at all.
No share function?!
No way to “share” a product or get a link, seriously? It’s crazy that such a basic feature could be missing!
Consistently poor
This app is so frustrating. There’s no way to filter items that are out of stock. I need to buy a dress for an occasion and have just spent 20 minutes looking through this app. EVERY dress was out of stock in ALL sizes both in store and online, but there is no way to know this unless you click on the item. It’s time consuming and makes me ragey.
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Charged me 3 times for postage
This app charged me three times for postage. Called Myer and they said it Australia post problem. Called Australia post and they said it is Myer. It was the app that processed it three times and did not give me anything g to refund. Customer service pretty useless. Buy through the direct sites for clothing.
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Slow…
The update is unbearably slow. It’s set up well and is user friendly but it just takes forever. Feels like dial up speed. 😬
App stuffed up my address order
The app doesn’t support having a different delivery address and billing address. So now I have to get my stuff sent from Tas to NSW.
Unfriendly UX
Just fix the UX, common, its easy! I should not be able accidentally swipe right and loose my entire search process just like that!
Edit Profile
The App is good except for one detail, I have moved house and updated the address, but cannot delete my old address which you actually use as the preferred address. Quite frustrating as I have to select the right one each time!
Can’t log in
Every time I open the log in page, it routes to the Myer home page but there’s no option to click log in or the account icon. Completely unusable.
Never loads
Since updating the app and the combining shopping in app it has never opened or loaded for me. Terrible.
Very buggy
The app is slow and fails a lot so a frustrating experience.
