Unfriendly UX
Just fix the UX, common, its easy! I should not be able accidentally swipe right and loose my entire search process just like that!
Edit Profile
The App is good except for one detail, I have moved house and updated the address, but cannot delete my old address which you actually use as the preferred address. Quite frustrating as I have to select the right one each time!
Can’t log in
Every time I open the log in page, it routes to the Myer home page but there’s no option to click log in or the account icon. Completely unusable.
Never loads
Since updating the app and the combining shopping in app it has never opened or loaded for me. Terrible.
Very buggy
The app is slow and fails a lot so a frustrating experience.
Technically Ok
The app is pretty helpful but PLEASE add an option for adding the membership barcode and number to Apple Wallet.
Fix your address issue!!!!!
The app randomly pulled my address from 7 years ago without presenting me with any address field to review or populate at all during the checkout flow. Spent an hour on the phone trying to resolve this, the customer support team is well aware of the issue and is simply sending me to chase Australia Post to “hopefully update my address”. Not able to cancel or refund the order either. No apology, no attempts to offer an alternative solution. Absolutely shocking. If you can’t provide a functional online shopping experience, don’t offer it at all.
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Too hard to find answers and receive after sales service
The AI chatbot is terrible. Continual looping. Unable to get answers.
Online Shopping
Online shopping is horrible at Myers. Please don’t shop online. I bought a pair of shoe size 11 and bought it on clearance. It turned out I need size 10. When I called customer service to return the shoe and get the same shoe size 10 they didn’t do it. The customer service guy said clearance items can’t be returned or exchanged even for the same item due to change of mind. I don’t understand how come wanting a different size becomes change of mind. Horrible service. Never gonna shop here online.
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poor experience
unable to track my order because the tracking page fails to load, which appears to be a system bug. I contacted online customer service twice. The first agent did not provide any useful information. On the second attempt, I did receive the details, but the agent ended the chat abruptly before the issue was fully resolved. And you couldn’t raise the return issue. Overall, the experience has been frustrating and unhelpful.
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Defect on Myer concierge
Cannot recognise my phone number
Myer one
I am back Shopping as usual,
Can’t access to the app
It is extremely disappointing that online purchasing capabilities are unavailable.
Slow and Clunky
Updated app this morning it takes forever to load filter sort. Very frustrating
Myer Doncaster no app service
Today at Myer Doncaster the app wouldn’t download not download/ the salesperson tried to help - I wanted to use $30 in vouchers - the product cost me $30 more than it needed to - the machine then didn’t understand my problem- I am so frustrated- I’m at home in Balwyn and the app works/ in the Myer Doncaster store it didn’t ??????
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Can’t log in
Just endless log in errors, even though the desktop log in works fine.
Not that great
The app logs out and if an auto pw is not set up it’s damn annoying to log back in. Today it took many attempts
It’s pretty
But the old one was better but it’s gone
It’s pretty
But the old one was better but it’s gone
Terrible functionality
I have had to use this app twice recently. Both times a disaster. It takes a while to get past the bot to speak to a concierge team member. Then you wait for ages while they check your order. In the meantime you’re busy at work and the chat gets lost. When you go back into the chat from your account there is no reconnecting to that chat. You have to start again.
If your chat is interrupted or cut off, you should be able to reconnect from your account or the concierge member should text or message you direct with a response to your query.
Useless. Needs an update!
If your chat is interrupted or cut off, you should be able to reconnect from your account or the concierge member should text or message you direct with a response to your query.
Useless. Needs an update!
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App suggestions for a smoother experience
The app is basic. The regular issue is: extremely slow to load.
Can be in-store. Be asked for member card to scan. And be awkwardly waiting as see spin spin spin.
Inability to clear recently viewed items or sort saved items into lists.
Leads to clutter, or items you may not want someone else to see, such as gift ideas.
Inability to delete / prioritise, offers and partner material.
Rewards use:
As these are in a different section to the checkout, time consuming to use as I need to go out of checkout, screenshot them, lift the information, to fill in.
They could be added to checkout options under payment sources. Simple yes/no checkbox. As on other apps.
Previous orders:
Inability to search for a specific item or item by code.
Need to wade through to find details to repurchase, for example. End up word searching my emails.
The app/ is far less "simple" than just using the website.
On apple store, app support redirects to Myer customer concierge, not the developer.
The non-human starting point, did not understand, "app support" as a request. or "app support?"
Please think about these suggestions/stumbling blocks.
Can be in-store. Be asked for member card to scan. And be awkwardly waiting as see spin spin spin.
Inability to clear recently viewed items or sort saved items into lists.
Leads to clutter, or items you may not want someone else to see, such as gift ideas.
Inability to delete / prioritise, offers and partner material.
Rewards use:
As these are in a different section to the checkout, time consuming to use as I need to go out of checkout, screenshot them, lift the information, to fill in.
They could be added to checkout options under payment sources. Simple yes/no checkbox. As on other apps.
Previous orders:
Inability to search for a specific item or item by code.
Need to wade through to find details to repurchase, for example. End up word searching my emails.
The app/ is far less "simple" than just using the website.
On apple store, app support redirects to Myer customer concierge, not the developer.
The non-human starting point, did not understand, "app support" as a request. or "app support?"
Please think about these suggestions/stumbling blocks.
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Horrible customer customer
Unfortunately app has no customer service support, no way to complain and be heard
