Finally!
I’m so glad that the Myer team have *finally* updated their user experience with the recent updates for this app. No longer is it just used for tracking your Myer one points alone, but you can use it to shop! It is an upgrade that is well worth the wait. It has a great interface and it keeps items in your basket you may have saved when using a web browser.
Well done!
More recently, I have wanted to add this feedback- Please consider incorporating the reward cards in the payment section as it is easier to add them rather than leave the checkout and go to the account section to copy and paste reward card numbers. Thank you
Well done!
More recently, I have wanted to add this feedback- Please consider incorporating the reward cards in the payment section as it is easier to add them rather than leave the checkout and go to the account section to copy and paste reward card numbers. Thank you
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Disappointed with the app
This app is very hard to use doesn’t provide the account information in one app you have to send an email to different emails to get an answer or help. You should have access to all invoices that are on this account and not have to send a request to another email address.
No communication on tracking
Wasn’t given a tracking no which resulted in my parcel being delivered to the wrong address. It’s still saying delivery when I’ve been told it’s been delivered a week ago. Imile are terrible and I won’t be shopping with Myer online again
Order sent to old address
I updated my address within app and the up still auto generated my address from 11 years ago. Now k have to chase up Aus post to try and redirect each package. Very disappointed
Slow and clunky
Love Myer but the app needs serious work. So slow and clunky. Not user friendly at all.
No share function?!
No way to “share” a product or get a link, seriously? It’s crazy that such a basic feature could be missing!
Consistently poor
This app is so frustrating. There’s no way to filter items that are out of stock. I need to buy a dress for an occasion and have just spent 20 minutes looking through this app. EVERY dress was out of stock in ALL sizes both in store and online, but there is no way to know this unless you click on the item. It’s time consuming and makes me ragey.
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Charged me 3 times for postage
This app charged me three times for postage. Called Myer and they said it Australia post problem. Called Australia post and they said it is Myer. It was the app that processed it three times and did not give me anything g to refund. Customer service pretty useless. Buy through the direct sites for clothing.
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Slow…
The update is unbearably slow. It’s set up well and is user friendly but it just takes forever. Feels like dial up speed. 😬
App stuffed up my address order
The app doesn’t support having a different delivery address and billing address. So now I have to get my stuff sent from Tas to NSW.
Unfriendly UX
Just fix the UX, common, its easy! I should not be able accidentally swipe right and loose my entire search process just like that!
Edit Profile
The App is good except for one detail, I have moved house and updated the address, but cannot delete my old address which you actually use as the preferred address. Quite frustrating as I have to select the right one each time!
Can’t log in
Every time I open the log in page, it routes to the Myer home page but there’s no option to click log in or the account icon. Completely unusable.
Never loads
Since updating the app and the combining shopping in app it has never opened or loaded for me. Terrible.
Very buggy
The app is slow and fails a lot so a frustrating experience.
Technically Ok
The app is pretty helpful but PLEASE add an option for adding the membership barcode and number to Apple Wallet.
Fix your address issue!!!!!
The app randomly pulled my address from 7 years ago without presenting me with any address field to review or populate at all during the checkout flow. Spent an hour on the phone trying to resolve this, the customer support team is well aware of the issue and is simply sending me to chase Australia Post to “hopefully update my address”. Not able to cancel or refund the order either. No apology, no attempts to offer an alternative solution. Absolutely shocking. If you can’t provide a functional online shopping experience, don’t offer it at all.
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Too hard to find answers and receive after sales service
The AI chatbot is terrible. Continual looping. Unable to get answers.
Online Shopping
Online shopping is horrible at Myers. Please don’t shop online. I bought a pair of shoe size 11 and bought it on clearance. It turned out I need size 10. When I called customer service to return the shoe and get the same shoe size 10 they didn’t do it. The customer service guy said clearance items can’t be returned or exchanged even for the same item due to change of mind. I don’t understand how come wanting a different size becomes change of mind. Horrible service. Never gonna shop here online.
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poor experience
unable to track my order because the tracking page fails to load, which appears to be a system bug. I contacted online customer service twice. The first agent did not provide any useful information. On the second attempt, I did receive the details, but the agent ended the chat abruptly before the issue was fully resolved. And you couldn’t raise the return issue. Overall, the experience has been frustrating and unhelpful.
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