Grossly misleading and EXTREMELY DANGEROUS
Trigger warning: if you are suicidal or struggling SONDER is the last thing you need!!!
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.
COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!
Very dodgy, questionable legalities and imo a gross omission of duty of care.
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.
COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!
Very dodgy, questionable legalities and imo a gross omission of duty of care.
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cannot login my account
the app keeps turning back to login page after I enter the password to login
It’s horrible!
I really needed to get some advice but the counselor named Sophie in the chat really let me down and even send me harmful messages. Do they even have the literacy to read and comprehend the message? They interpret it completely wrong and it is lowkey racist and harmful to wellbeing instead of helping or supporting. Horrible and shady service.
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Inefficient
Spent 1 hour and 25 minutes attempting to book a counselling session. I now have a referral and still no booking. First triage, person got my name wrong, it happens, not too worried but then referred to nurse where we went through 20 question -
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service
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The Yap App
This app’s core concept is built around yapping and providing very shallow advice and info, most of which I believe is not backed by research. Spamming notifs, vague unactionable advice, I’d get better results staring at a brick wall.
