Grossly misleading and EXTREMELY DANGEROUS
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.
COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!
Very dodgy, questionable legalities and imo a gross omission of duty of care.
Response from developer
Thank you for taking the time to write this. What you've described is serious and we want to respond directly. We can't discuss individual accounts publicly, so we won't comment on your specific interactions here. On the general points you've raised: our clinical team is made up of registered nurses and psychologists registered with AHPRA, calls are recorded and personal information is handled under the Privacy Act 1988 and set out in our privacy policy, and emergency services are only contacted where there is an assessed risk to someone's safety. That doesn't mean your experience was acceptable, and we'd like to review it. Please email hello@sonder.io with the approximate date and time you contacted us so we can pull the full record and give you a direct answer.
cannot login my account
Response from developer
It looks like there may be an issue that needs our attention. We'd like to investigate this further for you. Please reach out to us at hello@sonder.io so we can assist you.
It’s horrible!
Response from developer
We’re truly sorry to hear about your experience and the way this interaction made you feel, especially when you were reaching out for support. What you’ve described is deeply concerning, and we understand how upsetting and harmful this must have been. This is not the standard of care or support we strive to provide, and we take feedback like this very seriously. We would really appreciate the opportunity to review this matter further and investigate what happened. Please contact us at hello@sonder.io so our team can look into this in more detail and follow up with you directly.
Inefficient
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service
Response from developer
We’re so sorry to hear about your experience, especially at a time when you were seeking support. We understand how upsetting and exhausting it must have been to spend so much time trying to book a counselling session, only to be left feeling more stressed. This is not the experience we want anyone to have, and we truly appreciate you taking the time to share this feedback with us. We would really like the opportunity to look into what happened and support you further. Please reach out to us at hello@sonder.io so our team can review this in more detail and assist you directly.
