Grossly misleading and EXTREMELY DANGEROUS
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.
COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!
Very dodgy, questionable legalities and imo a gross omission of duty of care.
cannot login my account
Response from developer
It looks like there may be an issue that needs our attention. We'd like to investigate this further for you. Please reach out to us at hello@sonder.io so we can assist you.
It’s horrible!
Response from developer
We’re truly sorry to hear about your experience and the way this interaction made you feel, especially when you were reaching out for support. What you’ve described is deeply concerning, and we understand how upsetting and harmful this must have been. This is not the standard of care or support we strive to provide, and we take feedback like this very seriously. We would really appreciate the opportunity to review this matter further and investigate what happened. Please contact us at hello@sonder.io so our team can look into this in more detail and follow up with you directly.
Inefficient
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service
Response from developer
We’re so sorry to hear about your experience, especially at a time when you were seeking support. We understand how upsetting and exhausting it must have been to spend so much time trying to book a counselling session, only to be left feeling more stressed. This is not the experience we want anyone to have, and we truly appreciate you taking the time to share this feedback with us. We would really like the opportunity to look into what happened and support you further. Please reach out to us at hello@sonder.io so our team can review this in more detail and assist you directly.
The Yap App
In a bad way it’s exactly what you’d expect
Honestly terrible, I don’t know why I thought I’d get connected with a competent practitioner. Oh wait, yes I do, they cost too much.
This is a compliance checklist item in app form.
Not what it seems
Response from developer
Thank you for taking the time to share your concerns. We’re sorry to hear that you’ve had this impression of our service, and we appreciate the opportunity to clarify how Sonder works. Sonder is designed to support the wellbeing and safety of its users. We do not share personal health information, family details, or location data with employers without the user’s explicit consent. Any information you choose to provide is used solely to help our team offer appropriate support and guidance. Location services are optional and can be turned off at any time. Our role during any incident is to help users access the right support—whether that’s medical care, emergency services, or workplace assistance. You will never be prevented from seeking medical attention, and you are always free to speak directly with a healthcare professional. We understand the importance of trust and transparency. Our privacy policy clearly outlines what data we collect, how it is used, and the strict safeguards in place to protect it. If you’d like to discuss your concerns privately, we’d welcome the chance to help. Please reach out to us at hello@sonder.io so we can address your experience directly.
No real help
Not working
Response from developer
We're sorry to hear that you're having trouble logging in the Sonder app. This isn't the experience we want for our members. Please reach out to us at hello@sonder.io, and our team will be happy to assist you in getting set up as soon as possible. Thanks for your patience!
Great app but doesn’t with my old iOS
Response from developer
Thank you for your feedback. We understand your frustration and appreciate your support of Sonder’s services. The reason our app requires iOS 16.6 or later is due to Apple’s own requirements and security updates. Apple continuously enhances its operating system with new privacy protections and security measures, and to keep the Sonder app functional, stable, and compliant, we must align with these updates. Unfortunately, Apple does not allow us to maintain full support for significantly older iOS versions, which limits our ability to provide a secure and reliable experience on outdated devices. While we strive for accessibility, Apple’s framework dictates which iOS versions we can support. We recommend updating your iOS if possible to continue using Sonder’s features. We appreciate your understanding and value your feedback as we work toward improving our services. If you have any questions, please reach out to our support team at hello@sonder.io
App refuses to load and crashes
Can’t verify phone number in app
Disappointed
Response from developer
We're truly sorry to hear about your unsatisfactory experience with our support chat. Your feedback is invaluable to us as we strive to improve our service. To better understand how we can assist you, please reach out to us at hello@sonder.io
I don’t recommend them
DONT USE THEM
Response from developer
We understand your frustration and apologize for any inconvenience you've experienced. Please know that we are actively working on your complaint. Please reach out to us at hello@sonder.io if you want to provide further details to your compliant. Your feedback is invaluable and helps us ensure we provide the best possible support for everyone.
Poor communication
Employer required - wish it didn’t have so many unnecessary notifications
So getting advertisements about other unrelated services, cyber security scams etc got annoying enough for me to disable notifications entirely.
Response from developer
We appreciate your feedback and apologize for any inconvenience. We are working on the notification settings to be improved for our members. Do reach out at hello@sonder.io so we can address any further issues and improve our service.
Unprofessional team
No professional health support just general recommendations
Very disappointed. I am wasting time to get suggestions which I already know.
Response from developer
Dear member, Thank you for your feedback! We apologize for the delayed response to your review. We deeply value your feedback, as it helps us identify areas for improvement. We also apologize if the suggestions provided by our staff were redundant or didn't meet your expectations. We will review our guidance and ensure that it aligns better with the specific needs of our users. If you have any further feedback or concerns, please feel free to share them with us at hello@sonder.io. Thank you!
Track my journey! Brilliant!
Response from developer
Hi Janet, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with us; our team will definitely be happy to read what you wrote. Our member's experience is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words! :)
