Grossly misleading and EXTREMELY DANGEROUS
Trigger warning: if you are suicidal or struggling SONDER is the last thing you need!!!
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.
COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!
Very dodgy, questionable legalities and imo a gross omission of duty of care.
This is NOT a mental health support service; it’s quite the opposite. They record all calls, give your sensitive data and personal information to 3rd parties and do not have qualified psychologists on call for mental health support.
They will lie to you and call emergency services even when not needed. They will lie supervisor isn’t even a qualified nurse. The nurses are not trained adequately in mental health and will only call 000 on you for a welfare check.
If they tell you a psychologist will call you don’t hold your breath because they don’t follow up; not even in a crisis. They just refer you to the standard free call lines like lifeline and 1800RESPECT etc and tell you to go to your GP for a mental health plan because they DO NOT have psychologists or councillors.
COMPANIES USING SONDER AS AN EAP:
Please note - this is not an adequate EAP service!!
Very dodgy, questionable legalities and imo a gross omission of duty of care.
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cannot login my account
the app keeps turning back to login page after I enter the password to login
It’s horrible!
I really needed to get some advice but the counselor named Sophie in the chat really let me down and even send me harmful messages. Do they even have the literacy to read and comprehend the message? They interpret it completely wrong and it is lowkey racist and harmful to wellbeing instead of helping or supporting. Horrible and shady service.
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Inefficient
Spent 1 hour and 25 minutes attempting to book a counselling session. I now have a referral and still no booking. First triage, person got my name wrong, it happens, not too worried but then referred to nurse where we went through 20 question -
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service
(Ask and respond) that took an hour. Literally q, a-no, 2 minutes later, q. My mental health and stress levels were must better before I used this service
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The Yap App
This app’s core concept is built around yapping and providing very shallow advice and info, most of which I believe is not backed by research. Spamming notifs, vague unactionable advice, I’d get better results staring at a brick wall.
In a bad way it’s exactly what you’d expect
If you want a kid to ask you a couple of questions and then send you some self help articles they found on the internet then this is for you!
Honestly terrible, I don’t know why I thought I’d get connected with a competent practitioner. Oh wait, yes I do, they cost too much.
This is a compliance checklist item in app form.
Honestly terrible, I don’t know why I thought I’d get connected with a competent practitioner. Oh wait, yes I do, they cost too much.
This is a compliance checklist item in app form.
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Not what it seems
This app is designed so your employer can collect data about your health and location/movements that can be used against you in the event of a workers compensation claim. They want you to disclose any ailments or mental health issues so the employer can say that you had pre-existing issues. They want data about your family, ability to track their movements and medical history. If you have an injury at work the company will make you call Sonder for advice and prioritise this over sending you straight to a doctor. Be very careful on the phone calls as they put words in your mouth to potentially build a case against you if you claim workers comp. This is why you will see other reviews saying they don’t treat you very well on the phone, they are trying to mitigate workers comp claims. It also enables employers to track your journey. They say this is optional by the user but it’s not if your employer owns the phone. They say it is to help your employer fulfil their duty of care obligations and to keep you safe and healthy, which in some sense is true (if only for their own best interests) but anything can be used against you when you have a legitimate injury/illness claim. I learned of how it’s used from an employer who uses it, and confirmed through Sonders own fine print and how they market their service to employers.
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Response from developer
Thank you for taking the time to share your concerns. We’re sorry to hear that you’ve had this impression of our service, and we appreciate the opportunity to clarify how Sonder works. Sonder is designed to support the wellbeing and safety of its users. We do not share personal health information, family details, or location data with employers without the user’s explicit consent. Any information you choose to provide is used solely to help our team offer appropriate support and guidance. Location services are optional and can be turned off at any time. Our role during any incident is to help users access the right support—whether that’s medical care, emergency services, or workplace assistance. You will never be prevented from seeking medical attention, and you are always free to speak directly with a healthcare professional. We understand the importance of trust and transparency. Our privacy policy clearly outlines what data we collect, how it is used, and the strict safeguards in place to protect it. If you’d like to discuss your concerns privately, we’d welcome the chance to help. Please reach out to us at hello@sonder.io so we can address your experience directly.
No real help
Just a don’t lose hope bucko
Not working
tried downloading twice both did not work. no codes sent to me email waited days and days and nothing
Great app but doesn’t with my old iOS
I use this app regularly, the counselling is great when you need it, plus articles on mental health, and the safety feature is my go to. I was disappointed to find out today that I can’t use the app because of my older iOS. Seems like a bit ironic and negligent that a safety app only works with the latest upgrade. As a safety app, you be developing for ALL user accessibility rather than the majority?
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App refuses to load and crashes
I installed this app as recommended by my employer. It allowed me to initially set up the app, but now it refuses to load and just shuts down. Still receiving notifications, though. Very frustrating. I am running iOS 18.2 on iPhone 16 Pro
Can’t verify phone number in app
Whenever I open the app, I get prompted to verify my number but it won’t let me type in the box. Fix please
Disappointed
After feeling the need to reach out for support, I hopped into the chat to talk to someone. That was a joke. After being connected, I said I was feeling depressed, got a reply 2 minutes later, then when I explained why, I sat there for 9 minutes with nothing. Just as I add another message saying don’t bother, thanks for the “support,” I finally get a reply that would have taken 10 seconds to write. Really poor when you’re supposed to be there to help.
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I don’t recommend them
I used support chat and I was a very bad experience not professionals not trained they will test your patience
DONT USE THEM
Don’t use them, this is a terrible service. Because of them miss judged the situation, which made my family had to wrap up a happy Friday dinner with friends, and came back home with 5 police officer at my home. And I been forced taken to hospital. Now my 9month old son stay in the hospital with no bed, no enough food and warm clothes. SO DONT USE their SERVICE, that can make your life with full drama, and can’t solve any problem you need.
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Poor communication
Very poor communication skills, no follow-up, as promised, the best use of the app is to be deleted
Employer required - wish it didn’t have so many unnecessary notifications
My employer requires this app to access certain services.
So getting advertisements about other unrelated services, cyber security scams etc got annoying enough for me to disable notifications entirely.
So getting advertisements about other unrelated services, cyber security scams etc got annoying enough for me to disable notifications entirely.
Unprofessional team
Let start up mindset running a well being company is a mistake, lack of personal care. Non responsive call, stay away.
No professional health support just general recommendations
As a uni student, I downloaded this app and thought I could reach out professional counselling services. However, they don’t have such services and the staff only give me suggestions such as using planner/ plan ahead, or contact uni welling being services (which I already registered and on the waiting list) or beyond blue.
Very disappointed. I am wasting time to get suggestions which I already know.
Very disappointed. I am wasting time to get suggestions which I already know.
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Track my journey! Brilliant!
I travel a lot, often on my own and own long distance. This app is not only excellent for physical and mental health, the safety part is fantastic! I forgot to stop tracking after hours on the road and I received 3 calls, messages and notification. I felt cared for and noticed. Thank you for checking in and tracking me!
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