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MyESR

MyESR

by NHS Business Services Authority

1.2K ratings
110 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • January 31, 2017
  • August 28, 2024

Developer

NHS Business Services Authority
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Reviews summary↘︎
⭐110
Reviews↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

This app serves as a central hub for accessing various NHS Electronic Staff Record (ESR) channels and information. It provides quick links to self-service accounts, service status updates, roadmap details, event calendars, and news.

✓Quick links to ESR Internet Access Self Service
✓Up-to-date ESR Service Status
✓ESR Roadmap details
✓Calendar of upcoming ESR events
✓Links to NHS Total Rewards Statements
✓Access to ESR News website
✓Ask ESR online service
Show original description

What users say

Summarized from real user reviews of MyESR. Based on 1.2K reviews and a 1.5/5 average, it highlights the 4 positives and 17 negatives reviewers mention most about this Business app.

Positive things

  • ✅Centralized access to payslips and pension information
  • ✅Convenient way to check training compliance status
  • ✅Easy payslip downloads when functioning
  • ✅Useful for viewing annual leave and attendance records

Negative things

  • 🐛Frequent crashes and freezing issues
  • 🐛App redirects to browser instead of functioning natively
  • 🐛Password reset failures and login issues
  • 🐛Poor mobile responsiveness and small fonts
  • 🐛E-learning modules timeout and fail to save progress
  • 🐛Mandatory password changes every 30 days
  • ⚠️Confusing and non-intuitive navigation
  • ⚠️Frequent maintenance windows blocking access
  • ⚠️No native app functionality - just web shortcuts
  • ⚠️Lacks fingerprint/face recognition authentication
  • ⚠️No help or support contact information in app
  • ⚠️Recent update (August 2024) broke core functionality
  • ⚠️Displays Lorem Ipsum placeholder text after updates
  • ⚠️Slow performance and unreliable loading
  • ⚠️Data accuracy issues with employee records
  • ⚠️Security concerns flagged by Apple
  • ⚠️Requires location tracking permissions unnecessarily
See all reviews

What's New in MyESR

1.9

August 28, 2024

We are continuously improving our app, this version contains app updates and bug fixes.  

User reviews

Most RecentHighest RatedLowest Rated

Useless, pointless, waste of space

Essentially a glorified collection of hyperlinks in its current state. Yeah my B - I don’t know how to use a web browser and a search engine so what I’ll do is install an app that bypasses the easiest steps of the ESR process
GaucatGaucat

Terrible

Terrible as always
bigbag648bigbag648

ESR

Rubbish app
….caza….caza

Pointless App

Pointless app takes you straight to website to log in. The app does nothing only send to the web ESR
Markster 2024Markster 2024

It’s not an app though

Its just a page with a few buttons that takes you to the site I was hoping I wouldn’t have to use :(((
JoshuaFlanaganJoshuaFlanagan
See 105 more reviews

User experience

🐞

Reported Bugs

18 issues

Login credentials rejected despite being correct

Bug

Password reset emails not received

Bug

App crashes on launch or during use

Bug

E-learning modules timeout before completion

Bug

Progress not saved when submitting e-learning

Bug

App freezes requiring forced closure

Bug

Blank white screen on app launch

Bug

Lock screen appears preventing access

Bug

TRS (pension) information inaccessible

Bug

Payslips fail to load or download

Bug

App signs out unexpectedly during use

Bug

August 2024 update replaced app with Lorem Ipsum template

Bug

App redirects to wrong website after update

Bug

Incompatible with newer iOS versions

Bug

Account lockout with no recovery method

Bug

Navigation buttons missing or non-functional

Bug

Page elements cut off on mobile devices

Bug

Inconsistent functionality across devices

Bug
✨

Requested Features

13 requests

Native app functionality instead of browser redirects

Feature

Biometric authentication (fingerprint/face recognition)

Feature

In-app password reset capability

Feature

Mobile-friendly interface with larger fonts

Feature

Persistent login session to avoid repeated authentication

Feature

Direct access to e-learning without navigation loops

Feature

In-app help and support contact system

Feature

Longer session timeouts for e-learning modules

Feature

Password recovery/reminder system

Feature

Search functionality that actually works

Feature

Improved navigation structure

Feature

Multi-factor authentication options

Feature

Scheduled maintenance outside payslip access windows

Feature

FAQ

What does this app do?

This app acts as a central portal for NHS Electronic Staff Record (ESR) users. It provides convenient links to various ESR access channels, including self-service accounts, and offers access to important information like service status, roadmap updates, event calendars, and news.

What are the key features of this app?

Key features include quick links to your ESR Internet Access Self Service account, up-to-date ESR Service Status details, information on the ESR Roadmap, a calendar of upcoming ESR events, links to the NHS Total Rewards Statements Website, access to the ESR News website, and the 'Ask ESR' online service for contacting the ESR team.

Is this app free to use?

Yes, based on the provided information, this application is available for free. There are no mentions of subscription fees or in-app purchases.

Who is this app intended for?

This app is designed for NHS staff who utilize the Electronic Staff Record (ESR) system. It aims to streamline access to ESR services and keep users informed about relevant updates and events.

How can I get help or ask questions about ESR?

The app includes an 'Ask ESR' feature, which is an online service designed to put you directly in touch with the ESR team. This allows you to submit queries and receive assistance regarding the ESR system.