Won’t let my change my profile info
The app will not let me change ANY of my profile information no matter how hard I try or how many times I attempt it. Essen healthcare has been very dysfunctional and it even shows in their app
No one helps
It doesn't work, I've communicated several times and no one can help
👎🏽
You can’t even log in if you forget your username, I sat for 10 minutes resending and resending the OTP code and I never got anything. Can’t do anything on the app smh
Non Existent Online Tech Support
Unable to get OTP sent successfully to my email to log into my online account for a month now.
Loading Screen
My app is still stuck on the loading screen even after signing in and doing everything in my power to fix the issue.
Pathetic
You cannot book an appointment in app. Defeats a lot of the purpose.
Can't update cellphone number
It has been one year since I can't get into my account because the number where I used to receive the code, I don't have access any more. I contacted customer service and sent many emails, but no one contacted me 😡😡😡😡
Ok it works again
You still can’t book appointments through the app, or see most of your test results. You can see your upcoming appointments and that’s about the extent of this apps usefulness
Just uninstalling
It doesn’t work anymore.
TERRIBLE
The app has been down for the longest. Can’t properly know when my appointments are scheduled
Unable to receive OPT CODE
I am giving the app one star because I haven’t been able to change my cellphone number to receive the OPT code to review my medical records. I had contacted the app developer several times, but no one had contacted me to assist with this issue.
Confused
Using this app was good until now. It won’t let me into the app when I put my number to get the code it doesn’t do anything I tried uninstalling the app and that still didn’t work!!
Bare bones app almost useless
I gave it two stars because it did let me find my account number and the name of my care provider. Otherwise, did not provide info /usage I really required: none of my test results were available, there’s no “contact us” info that I could see, I couldn’t edit profile to change a phone number or add an email address.
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