FlexFacts app
Excelente !!
Please I prove pu bus usage.
Please improve credit card use on public transportation and also update the transfers so we can see that we are not being doubly charged
Crashes while submitting claims
I'ma pretty patient fellow, but it's Irritating needing to submit a claim for everything, even copays at the hospital. App keeps crashing just before the claim is submitted.
Other than this error, app is functional and has nice features..
Other than this error, app is functional and has nice features..
Rip off
This does allow you to use the money taken from your check and use it in a timely manner for the monthly pass. I have $340 in the account and can’t access it!!!!
Dishonest company and clunky app
Absolutely horrible app and even worse customer services. It sometimes takes weeks for claims to be approved and that claim was only processed because I sent a follow up reminder. The customer agents refuse to be transparent with company policies. If a transaction is pended, don’t expect to receive a notification or email, you have to constantly check the app or website in hopes that you’ll catch if they require additional information. I once requested to speak with a supervisor and was simply told that I could just submit all claims directly to her. Why would they require participants to do extra submission steps instead of addressing the poor quality of customer support?
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