Amazing app
Login issues
Previous review:
Just got notified of the new version of the app. First problem happened at login. For security, I use a password manager and keep very long passwords. The app won’t let me sign due to, “Password must not exceed 20 characters” so I changed my password on the website to 20 characters and it works fine on the website, but the app now says invalid username or password. I’ll assume it doesn’t like one of the special characters. Odd that in the year 2026 that this is still a restriction. The longer the password, the longer/harder it is for an account to be breached. I’ll do without the app for now. Not worth the hassle of trying to figure out what characters it will accept.
Response from developer
Hello, thank you for reaching out. We’re sorry to learn your experience did not meet expectations. We take feedback seriously and would welcome the opportunity to resolve this matter for you. Kindly email myfision@hotwiremail.com with your Hotwire account name, community name, and the phone number where you would prefer to be reached. Our Customer Care team will follow up with you as soon as possible.
Login issues
Previous review:
Just got notified of the new version of the app. First problem happened at login. For security, I use a password manager and keep very long passwords. The app won’t let me sign due to, “Password must not exceed 20 characters” so I changed my password on the website to 20 characters and it works fine on the website, but the app now says invalid username or password. I’ll assume it doesn’t like one of the special characters. Odd that in the year 2026 that this is still a restriction. The longer the password, the longer/harder it is for an account to be breached. I’ll do without the app for now. Not worth the hassle of trying to figure out what characters it will accept.
Response from developer
Hello, thank you for reaching out. We’re sorry to learn your experience did not meet expectations. We take feedback seriously and would welcome the opportunity to resolve this matter for you. Kindly email myfision@hotwiremail.com with your Hotwire account name, community name, and the phone number where you would prefer to be reached. Our Customer Care team will follow up with you as soon as possible.
Ease of use
Lynn M
Response from developer
Hello, thank you so much for sharing your experience! We’re thrilled to learn that you’re enjoying our new MyFision app. Thank you for being a part of the Hotwire Communications community!
