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Hotwire Communications

Hotwire Communications

by Hotwire Communications, Ltd

51 ratings
45 reviews
💼 Business
🔧 Utilities
Free

Details

Released
March 12, 2019
Updated
July 21, 2026

Features

Developer

Hotwire Communications, Ltd
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About

Manage your internet and TV services, pay bills, and access entertainment features like channel lineups and TV Everywhere apps. Get support, view community announcements, and troubleshoot set-top box issues directly from your device.

✓View channel lineup
✓Access TV Everywhere Apps
✓Manage account details
✓Pay bills and set up Auto-Pay
✓View payment history
✓Troubleshoot set-top box issues
✓Contact customer service
Show original description

What users say about Hotwire Communications

Reviews of Hotwire Communications are mostly negative: the Utilities app is rated 2.2/5 from 51 App Store ratings. What users like most: good start to a new app, works well for some users. Top complaints: app crashes frequently, fails to load or open. Summarized from real user reviews.

Positive things

  • 👍Good start to a new app
  • 👍Works well for some users
  • 👍Great access to account
  • 👍Helpful for remote replacement
  • 👍Developer response to issues

Negative things

  • 🐛App crashes frequently
  • 🐛Fails to load or open
  • 🐛Update issues (looping, not happening)
  • 🐛DVR/recording access removed or not working
  • 🐛Cannot watch content on mobile devices
  • 🐛TV Everywhere links to other apps
  • 🐛Tiny font size, unreadable
  • 🐛No volume control on remote
  • 🐛Account setup/verification issues
  • 🐛Inability to save payment details
  • 🐛Clunky interface, hard to use
  • 🐛Remote feature removed
  • 🐛No Apple Wallet support for payments
  • 🐛App closes immediately after opening
  • 🐛Forced updates loop
  • 🐛Guide takes too long to load
  • 🐛Useless without streaming/DVR functionality
See all reviews

What's New in Hotwire Communications

2.2.100

July 21, 2026

Release for Fision TV customers.

User reviews

Most RecentHighest RatedLowest Rated

Immature app

The TV everywhere option in this app linked you to every Services individual apps which they want you to download.
A definite step backward
BBillC

App Update

Updated App to new version. Went to open and got new screen saying “Update App”? Both Screens kept bouncing back to each other. I thought COX was bad!
SStales22

Terrible service

The app was terrible to begin with. Now I can’t watch anything because it’s telling me to update but nothing is happening. I wish our HOA would get a better service, Hotwire is terrible, especially for mobile viewing.
BBc33028

Failed

You company continues to disappoint!
Ssellshomes

Not good

I’ve had this for years and until recently it’s worked well enough for what it does. However recently I get “Storage Info! unable to fetch storage info” and “MDS Token! Unable to fetch MDS Token” when trying to access my DVR.
BBanditgt
See 40 more reviews

Developer apps

Fision TV+
Fision TV+

by Hotwire Communications, Ltd

🎬 Entertainment

(80)

Free
MyFision
MyFision

Hub for everything Hotwire!

🌟 Lifestyle

(93)

Free
Fision Business Voice
Fision Business Voice

by Hotwire Communications, Ltd

🔧 Utilities
Free
See developer apps

User experience

🐞

Reported Bugs

15 issues

App crashes on opening

Bug

Update loop: prompts to update but update doesn't happen

Bug

Unable to fetch storage info

Bug

Unable to fetch MDS Token

Bug

Cannot watch recorded programs on mobile devices

Bug

DVR functionality missing/removed after update

Bug

App closes immediately after launch

Bug

Verification code for account setup not sent

Bug

Cannot save credit/debit card information

Bug

Remote feature removed after update

Bug

App not working after new update

Bug

App closes after refresh attempt

Bug

Forced update loop leading to inability to open app

Bug

Guide takes a long time to load and limited channels shown

Bug

App crashes during installation/verification code entry

Bug
✨

Requested Features

8 requests

Add back TV remote feature

Feature

Add volume control to remote

Feature

Improve mobile viewing/streaming capabilities

Feature

Allow remote DVR viewing on any WiFi

Feature

Add Apple Wallet support for payments

Feature

Improve font size for readability

Feature

Allow user control over guide query timing

Feature

Add ability to stream DVR content

Feature

FAQ

What can I do with the Hotwire Fision app?

The app allows you to manage your account details, view and pay your bill, set up autopay and paperless billing, and view your payment history. You can also access entertainment features like your channel lineup and TV Everywhere apps, get community announcements, and utilize support features.

How do I pay my bill through the app?

You can view your bill and make payments directly within the app. The app also offers the convenience of setting up Auto-Pay to ensure your bills are paid on time and setting up Paperless Billing to receive statements electronically.

Can I get technical support for my TV or internet through the app?

Yes, the app provides comprehensive support features. You can contact customer service via phone or live chat, view troubleshooting videos and FAQs, and manage or troubleshoot set-top box issues. You can also check for reported outages.

Is the Hotwire Fision app free to download and use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or advertisements, indicating a free service for account management and access to features.

What devices is the Hotwire Fision app compatible with?

The app is designed for use on smartphones and tablets, providing convenient access to your account and entertainment features from your preferred mobile device.