Immature app
The TV everywhere option in this app linked you to every Services individual apps which they want you to download.
A definite step backward
A definite step backward
App Update
Updated App to new version. Went to open and got new screen saying “Update App”? Both Screens kept bouncing back to each other. I thought COX was bad!
Terrible service
The app was terrible to begin with. Now I can’t watch anything because it’s telling me to update but nothing is happening. I wish our HOA would get a better service, Hotwire is terrible, especially for mobile viewing.
Failed
You company continues to disappoint!
Not good
I’ve had this for years and until recently it’s worked well enough for what it does. However recently I get “Storage Info! unable to fetch storage info” and “MDS Token! Unable to fetch MDS Token” when trying to access my DVR.
Terrible service and price
Avoid, avoid.
A joke
What is it with cable companies that they can’t ever do anything right? The fact that one has to do a double back flip with a twist just to reach the remote control is an absolute joke. Is there never anyone with half a brain working for a cable company? Incompetence seems to run in their DNA.
Account access
I have tried to set up my online account for weeks and no matter how many times I have requested the verification to verify my email and complete my account setup, the code is never sent. I’ve called several times about it and no one could help. One agent offered to send a technician to my house because he didn’t know what to do. It just seems poorly managed.
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Mobile devices useless
None of my mobile devices work anymore after my HOA made the brilliant decision to switch away from Xfinity. No channels, no mobile app to stream channels to other devices. Completely useless, like I stepped back 10 years in technology
Tiniest font
FIND IS SO SMALL CAN’T BE READ. YET THERE’S PLENTY OF ROOM ON THE PAGE TO MAKE NORMAL SIZE. PS: even with excellent eyesight it can't be read or expanded
Terrible
I recorded several programs but can’t watch them on my Fire Tablet or IPhone! There is an option to delete the recording but NO play or watch button. Ridiculous
no Apple wallet support?
No, I'm not even talking about supporting Apple Pay. I'm talking about the inability to even use the credit card details from a card in my Apple wallet to pay the bill in the app. When you tap on the screen where the credit card field should be, the Apple wallet just doesn't come up. A task achieved by hundreds of thousands of one-person Indie developers, worldwide, in hundreds of thousands of apps in the App Store today.
I know it's not a problem with my phone. We are living more than 20 years into the 21st-century and this app doesn't support this. Hey Hotwire, do better.
I know it's not a problem with my phone. We are living more than 20 years into the 21st-century and this app doesn't support this. Hey Hotwire, do better.
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App crashes
Terrible. Still doesn’t connect
Response from developer
Hi, have you tried the latest update? If it doesn't work for you, could you please contact us at fisionappadmin@hotwirecommunication.com so that we can work together to figure it out?
No app control of recordings
The new update is missing the myFision ability to review delete and record programming which makes the app essentially worthless.
Addendum: developer responded very quickly and advised logging out of my account then logging in. It worked like a charm, thank you. 5 stars now!
Addendum: developer responded very quickly and advised logging out of my account then logging in. It worked like a charm, thank you. 5 stars now!
Response from developer
Please sign out of the app and sign back in to resolve this issue.
Poor live chat customer service, but excellent response to problems reported in App Store.
As noted in a couple of problem reports here, after the latest update to the Fision app, the ability to control the dvr by the app disappeared. Customer service couldn’t help. They directed me to some remote mobile instructions that were done a long time ago and had nothing to do with the updated app. However, the developer response to the last two issues reported was exactly what was needed. The live chat customer service team should be made aware of this simple fix to log out and log back in. Thanks!
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PLEASE ADD BACK TV REMOTE!
The app was updated but the TV remote feature was removed for some reason. Please add it back. It is extremely convenient to control the TV from the app.
Response from developer
Please sign out of the app and sign back in to resolve this issue.
No DVR function
New version 2.1 no longer gives you the DVR option to record programs using the app. Customer service advises the option is no longer available. Very disappointing.
Just doesn’t work
Wouldn’t recommend anyone to use this app or Hotwire services. Been having issues pile up and this app just adds to the bunch.
Mind of It’s Own
Was working well since downloading app. All of a sudden it just closes on/by itself. Contacted support and they tried a few things to no avail. 🤷🏼♂️Oh well, maybe it will heal itself? LOL
Response from developer
Hi, have you tried the latest update? If it doesn't work for you, could you please contact us at fisionappadmin@hotwirecommunication.com so that we can work together to figure it out?
Bombing out all of sudden
Use this for my mother in an assisted living facility. I can’t change her channels now. Very disappointed.