Be careful subscribing
This app advertises a money back guarantee. You really cannot see if it has all the features you want, or if it is applicable to your individual baseline fitness level until you subscribe. But once you do, they have a very rigid and unreasonable policy regarding their “money back guarantee”. You have to log in and do 8 of their workouts over a very limited length of time.
Period. It doesn’t matter if their workouts fail to account for your actual fitness level, health issues, etc. Unless you do those 8 workouts within (I think) 2-4 wks, there is NO refund.
Injury? You’re screwed
Illness? Screwed again
Evident in session 1 that app doesn’t fit your needs?
You guessed it: also screwed.
Any app, especially a health or fitness one, with such a rigid approach to customer service raises all sorts of red flags for me (esp as a retired physician). Policies that ignore an individual’s health status can lead to injuries, or exacerbation of medical issues. This is irresponsible and dangerous.
Good app for beginners
DO NOT USE THIS APP
Response from developer
Hi Dmec80, We’re sorry to hear about your experience. 😊 Please send an email to our support team so we can review your account and look into your request in detail. It’s possible that your first payment included a 50% discount. Please note that subscriptions automatically renew at the regular price if they are not cancelled before the renewal date. Our support team will be happy to check the details of your subscription and assist you further. 🙏
Great… except for…
Response from developer
Hi, thank you very much for your feedback! We’re glad that you generally like the app. Some of the exercises are currently still not able to be integrated into the app due to the algorithm. I’ve noted your feedback and forwarded it accordingly. We will be very happy to take your request into account in the further planning of the app. If you have any further questions or concerns, we’d always be happy if you get in touch at support@myfitcoach.de! 😊🙏🏼
1st workout
Response from developer
Thank you for your feedback. We’re glad that you like the app! Feel free to contact us at support@myfitcoach.de—we’ll be happy to give you a detailed explanation of how to find the right weight for you. At the beginning, the app can’t make suggestions in this regard, because it’s not possible to estimate how much strength you have and what weight you can manage. Of course, you can figure that out best yourself! 😊💪🏼 But we’re happy to support you along the way and we look forward to your message. Best regards, your MFC team 💪🏼
Scam
Response from developer
Thanks for sharing your concerns. We’re sorry if anything felt unclear. Subscription details, pricing, and renewal terms are shown transparently before purchase and explained again in the confirmation email. You can manage or cancel anytime. For questions, contact us at support@myfitcoach.de. Best regards
Poor for training in pairs
But it has one massive flaw. Very many people train in pairs, and the app has no way to link two plans together to create a workout suitable for both. The App Store’s first image shows two people standing together so there’s a clear recognition that training together is common.
I’ll be cancelling my subscription - at this price it needs to do much more.
Finally real results!
Not recommended
What makes this even more frustrating is that I had turned off automatic renewal on the same day I originally purchased the subscription because I specifically wanted to avoid being charged again. Despite this, my subscription was still renewed, and the company would not take any responsibility or offer a refund.
This experience feels unfair and misleading. Customers should be given clear notice before a renewal is processed, especially when they’ve made an effort to prevent ongoing charges. The lack of flexibility and poor customer service has left a very negative impression. I won’t be using this company again, and I encourage others to read the subscription terms carefully before signing up.
Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience. We understand how frustrating unexpected subscription renewals can be. Our subscriptions renew automatically in accordance with the terms that are clearly presented and accepted during the checkout process. Depending on the payment provider, renewal reminder emails may not always be sent. We're sorry if there was any confusion regarding the cancellation of your automatic renewal. We'd be happy to take another look at your case. Please contact our support team with your account details and order information so we can review your situation individually. We truly value your feedback, as it helps us improve both our service and our processes. Thank you.
arnaque
Response from developer
Hello Florine, Thank you very much for your feedback. Please feel free to contact us again by message at support@myfitcoach.de. We are sure that we will find a fair solution at this point! 🙏🏼 Best regards, your MFC team
Best results
A barbell set
Love the app
Response from developer
Thank you so much for your great feedback Fullmoonsoup! We’re really happy to hear that you’re already seeing clear progress and that MyFitCoach was the only app you continued using after trying a trial. It’s also great to know that you find the workouts challenging and well structured. Thank you as well for your feedback regarding the animations – this kind of input is extremely valuable for us to keep improving the app. Good news: we are already working on **follow-along videos recorded by real trainers**. These will provide you with a much more realistic and clearer guidance on how to perform each exercise, and they will be available soon. We wish you continued enjoyment and great results with the app. Best regards 💪 Your MyFitCoach Team
Best App
Le meilleur
No good!
Hard time with program
Sin Faltas
Supersets
Response from developer
Hi, Thanks a lot for your review! We’re glad you like the app. If you have any specific requests, feel free to email us at support@myfitcoach.de. We’re always happy to incorporate suggestions and requests into our planning! Best regards, your MFC team ☺️💪🏼
