Grey screen
Response from developer
Sorry that's what you experienced. That's not how any adventure should start. We're a small team and we take this seriously, so please email hello@myguideguru.com with your phone model and the tour you tried to open. We'll dig in and get you exploring. The MGG Team
Crashed phone
Response from developer
Really sorry to hear this, especially with your phone locking up while you were away and relying on it for everything. A crash during setup that freezes the touchscreen is a serious bug, not something we take lightly, and completely understandable that you didn't want to risk it again with your travel details on board. We're a small team and are actively looking into what causes this. If you're willing, drop us a note at hello@myguideguru.com with your device model and iOS version, it would genuinely help us track down the fix. Thanks for the honest feedback. The MGG Team
Really loved it
Response from developer
Fantastic to hear you enjoyed the tour. Timing, storytelling and a bit of fun is the mix we aim for on every tour, and it's great to hear it all came together for you. Thanks again for the brilliant review. MGG Team
Perfect for a Business trip
Wasted visit
Response from developer
Really sorry your afternoon in the historic centre went like this, that's exactly the moment MGG is meant to make easier, not harder. Audio cutting out mid-tour and stops not lining up on the map are both bugs we take seriously, not something you should have to navigate around with limited time in a city. We're also sorry your support email went unanswered, that's not good enough, especially as a paying customer. If you're willing to try again, please reach out to hello@myguideguru.com with the city and tour name, we want to look into this properly and make it right. Thanks for the honest feedback, it helps us fix what's broken. The MGG Team
