No invoice no payment link
App cannot get to invoice/bill or payment. Approach helpdesk and got to useless help. How to pay without details? So many scams around, sms notice cant be trusted
Do they know how to send OTPs?
It’s bad.
Useless app
If I could give 0, I would. Got a message saying my results are out and to download the app. First, setting up the app is a pain because it keeps showing errors. Then when I finally am able to get in, where are the freaking results? This app is not intuitive at all. When Finally I find the results and click on them, nothing happens. It is such a huge waste of time!
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No help at all
I called cos unable to read my X-ray which is listed in the app. The number listed in the app was answered by someone who asked for a lot of contact details when I asked if she can really help me she say she can’t.
I was informed no one working today. Then why is this number listed as the contact number.
I also wonders why the line is working well when the person is asking me for my contact details, and the line went patchy when I refuse to give my contacts. Is this number listed legit?
I was informed no one working today. Then why is this number listed as the contact number.
I also wonders why the line is working well when the person is asking me for my contact details, and the line went patchy when I refuse to give my contacts. Is this number listed legit?
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Fail to update via File
I fail to upload the PDF file via the file upload function. Quality Control of App and service is undesirable.
Slow loading multiple logins
Loads slowly, had to log in multiple times. Encountered various errors trying to save settings.
Awful app
Literally can’t log in.
Cannot even create account
Bad request error pop out when setup account, don’t even mention how to resolve it.
Complicated ui, very slow updates
It’s not easy to navigate. Too many buttons. Also the lab reports take forever to be updated or added to the app. I’m still waiting for my lab results from 6 November and 20th November. Why is it taking so long?
Also my previous doctor visits and future appointments are not reflected in the app. Why are there so many things missing?
Also my previous doctor visits and future appointments are not reflected in the app. Why are there so many things missing?
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Can’t view report
What does it mean your report contains sensitive data contact your doctor ? It is worrisome to see this and no context . Further your support is not 24X7. For a medical app the writers know nothing about anxiety
Makes you paranoid
It is not clear what reports they will share or what they will say to contact doctor. My one report was blocked saying due to privacy contact doctor. The other for same doctor was shown. It made we think is it due to report containing negeatiev findings on a routine check up. It didnt seem to be. I had to wait days to get appointment to see the report at doctor. App needs to clearly define what they will show and what they will always block. called customer servcie their answer was useless at best. App needs to consider ramifications of the impact on people. So have clear poplicies that say which reports will be shown and which will be blocked
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Very very slow
After login, it took a long time to load the first page. Using iPhone and home wifi, so it cannot be the network issue. Has to conclude it the App issues
Unprofessional.
It’s a complete waste of resources—slow response, lagging. Was this developed by students? Even the wallet requires a separate app download—what kind of logic is that? Absolutely ridiculous.
Book Appointment NOT useful
useless to book appointment for consultation as you still need to go and get queue. Better incorporate a queuing system, my 10cents.
Fail to maintain patient's data
Outpatient scan/lab test results can be found on app if clinic ordered patient to undergo screening using parkway lab facilities.
However, given the same scenario except for patient was hospitalised this round, none of the results will be uploaded on app?
If unable to deliver complete information to end user why is there a need for us to refer?
The institution should treat all patient’s medical information as sensitive and confidential data. Since we performed necessary authentication before logging in, then why still showing me that this report consisted of sensitive data and not able to show me the result! The more i use the app, it is surfacing more flaws
However, given the same scenario except for patient was hospitalised this round, none of the results will be uploaded on app?
If unable to deliver complete information to end user why is there a need for us to refer?
The institution should treat all patient’s medical information as sensitive and confidential data. Since we performed necessary authentication before logging in, then why still showing me that this report consisted of sensitive data and not able to show me the result! The more i use the app, it is surfacing more flaws
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Bad service
Do not bother using this app as it is slow, laggy, and it is easier to book appointments directly through clinics rather through this app.
Needs improvement in processes and clarity in communication
Opt for home care services and received two conflicting auto email. One stating appt confirmed and the other stating Ill be contacted by a care coordinator. Nevertheless, was not contacted by anyone and comes appt date, no-one turns up….
App cannot be used
Unable to make appointment always say full even when I login before clinic start operation.
Keeps saying new device detected
Keeps asking me to set up device authentication. But I have not change my device at all. Nonetheless I clicked on enable device authentication but it doesn’t work. I relaunched the app but it goes back to requesting me to enable the device authentication again. App is definitely poorly programmed.
App doesn't log in at all even with Singpass.
System kept going back to the face ID log in page and doesn't log in at all.
Completely no access to my data from the app.
Please rectify the bug issue.
Completely no access to my data from the app.
Please rectify the bug issue.
