Poor service experience at Triumph Hyundai Palwal.
Poor service experience at Triumph Hyundai Palwal.
Rating - 02/10
My car was not cleaned properly during its first service, even though I had also purchased the car coating service package. The overall service quality was highly unsatisfactory and did not meet expectations.
What was even more disappointing was that the car cleaner was using old emery paper for glass cleaning, which is a completely unacceptable and careless method for handling a car’s surface. Such practices can potentially damage the vehicle instead of maintaining it.
Additionally, I had to wait for almost 6 hours for the delivery of my car, and after such a long wait, this level of poor service was truly unexpected from an automobile company.
I specially travelled from Faridabad to Palwal with the expectation of receiving quality service, but unfortunately, it turned out to be a very disappointing and frustrating experience.
Kindly look into this matter seriously and improve the service standards and customer handling process to avoid such experiences in the future.
Rating - 02/10
My car was not cleaned properly during its first service, even though I had also purchased the car coating service package. The overall service quality was highly unsatisfactory and did not meet expectations.
What was even more disappointing was that the car cleaner was using old emery paper for glass cleaning, which is a completely unacceptable and careless method for handling a car’s surface. Such practices can potentially damage the vehicle instead of maintaining it.
Additionally, I had to wait for almost 6 hours for the delivery of my car, and after such a long wait, this level of poor service was truly unexpected from an automobile company.
I specially travelled from Faridabad to Palwal with the expectation of receiving quality service, but unfortunately, it turned out to be a very disappointing and frustrating experience.
Kindly look into this matter seriously and improve the service standards and customer handling process to avoid such experiences in the future.
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NRI cannot use this app. your website and your application zoological restricted outside India
Dear Hyundai sales ans IT Team,
I am writing to express my concern regarding the Hyundai app functionality for Non-Resident Indians (NRIs) living abroad. Currently, the app does not allow NRIs to search for Hyundai cars in India, which creates a significant inconvenience for those of us who wish to explore options for our loved ones residing in India and are planning to purchase a Hyundai vehicle for them.
This limitation restricts potential customers from accessing important information and making informed decisions. As Hyundai is a global brand, it is expected that the app should cater to international users, especially NRIs who contribute significantly to Hyundai’s customer base in India.
I strongly urge your team to address this issue and update the app to enable NRIs abroad to search for Hyundai cars available in India. This improvement will not only enhance customer satisfaction but also strengthen Hyundai’s reputation as a customer-centric company.
I look forward to your prompt action and a positive resolution.
I am writing to express my concern regarding the Hyundai app functionality for Non-Resident Indians (NRIs) living abroad. Currently, the app does not allow NRIs to search for Hyundai cars in India, which creates a significant inconvenience for those of us who wish to explore options for our loved ones residing in India and are planning to purchase a Hyundai vehicle for them.
This limitation restricts potential customers from accessing important information and making informed decisions. As Hyundai is a global brand, it is expected that the app should cater to international users, especially NRIs who contribute significantly to Hyundai’s customer base in India.
I strongly urge your team to address this issue and update the app to enable NRIs abroad to search for Hyundai cars available in India. This improvement will not only enhance customer satisfaction but also strengthen Hyundai’s reputation as a customer-centric company.
I look forward to your prompt action and a positive resolution.
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Response from developer
Dear Customer, we regret to inform you that we have restricted the out of India access due to security risks and concerns. Your suggestion is however noted and would be considered in the future developments.
From purchase till Service
When my father purchased extra on loan CNG model, they have not giving after any equipment and accessories after complain, the guy of the Moti Hyundai Service Center from Ambarnath give some goodies around approx ₹4000 ₹2500, so I thought by Hyundai, not giving the equipment and accessories after our service in Service, I can’t see anything good or new. They only check all the equipments and give it to the back to us only change engine filters and something take ₹1100 as well. So from Hyundai, I am not giving five star due to his services and purchase from the salesman are not good.
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Response from developer
Dear Customer, we regret the inconvenience caused to you. Kindly share your details on +91 1800 114645 and we shall look into it immediately
Showroom service not good RR KIRAD Hadapsar for feedback 3 star because other service centre is help
I am writing to formally bring to your notice an issue with my newly purchased Hyundai Exter, bought from *R.R. Kirad Hyundai Showroom, Hadapsar, Pune* on 5th January 2026.
Since delivery, I have observed that the rear right-side door is not opening properly. This issue is concerning, especially as the vehicle is brand new and such a defect was not expected at the time of purchase.
Showroom not supporting customer & not get any responsibility just 1 cal & then not
Regarding cal back ill clear this issue other service centre with my friend help not good service RR Kirad
Since delivery, I have observed that the rear right-side door is not opening properly. This issue is concerning, especially as the vehicle is brand new and such a defect was not expected at the time of purchase.
Showroom not supporting customer & not get any responsibility just 1 cal & then not
Regarding cal back ill clear this issue other service centre with my friend help not good service RR Kirad
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Response from developer
Dear Customer, sorry for the inconvenience. Kindly contact us on 1800 114645 or write to crsales@hmil.net with your contact information and photos of the car and we will look into your concern immediately.
Very Bad Experience – Not Recommended
Very Bad Experience – Not Recommended
This is the second time I’ve had a bad experience with the Hyundai Matiyala Service Center. I gave my car for regular service, but when it was delivered back, it had multiple new problems — issues with speed acceleration, gear shifting jerks, and overall poor performance.
The staff kept asking for high charges, yet the quality of work was terrible. It feels like they don’t have skilled experts or proper supervision. I would never recommend anyone to go to the Matiyala Hyundai Service Center. Totally disappointed with their service and attitude
This is the second time I’ve had a bad experience with the Hyundai Matiyala Service Center. I gave my car for regular service, but when it was delivered back, it had multiple new problems — issues with speed acceleration, gear shifting jerks, and overall poor performance.
The staff kept asking for high charges, yet the quality of work was terrible. It feels like they don’t have skilled experts or proper supervision. I would never recommend anyone to go to the Matiyala Hyundai Service Center. Totally disappointed with their service and attitude
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Response from developer
Dear Customer, we regret the inconvenience caused to you. Kindly share your contact details on crservice@hmil.net or 1800114645 along with a brief of the issue and we shall look into it immediately.
Hyundai Venue S optional
We bought a new car venue s optional variant recently from Apco Hyundai purameri. We’re very satisfied both car and showroom environments. Our executive Mr. Akhil was very good person and cleared our doubts on technical side with great explanations. He’s still on other end of the call if we need anything related to vehicle. All staffs are professional and approach to customer are very nice.
Thank you Hyundai for your good service.
Thank you Hyundai for your good service.
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Need a little bit improvement.
As per my belief and experience Hyundai company is trying to serve best to their customers but the ground staff is not going to the exact point. I booked service of my car on my Hyundai app but while choosing the time, it was automatically setting on 12 pm! I was not able to choose morning time. after that there was no call or msg from dealer. I myself called them and asked if service is possible Today or not. They said yes. So I took my car there and it was first free service so there was not much work to do on the car. Hence they kept me waiting for 3 :30 hours at the customer lounge where their AC was shutting down often.( or maybe they intentionally turned it off because I was the only customer who was waiting there for so long). And yes i told them about my booking on my Hyundai app but they opened a new repair order and When I checked in app, my booking which I booked earlier was disappeared.! We all know that there is not much work in First service So they should give priority to new customers who are yet to experience Hyundai services for the first time. Overall cleanliness was good, they keep asking for water and tea coffee that is good. Just speed up service time. I was Maruti Suzuki Customer so i know They had a large numbers of cars for services everyday. But they never disappointed me. Sorry to say but Hyundai doesn’t have that much of numbers so improve your service timings or open new workshops. Thank you.
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Response from developer
Dear User, we regret the inconvenience caused. Thank you for sharing your detailed experience. Kindly mail us at crsales@hmil.net from your registered email ID with the details of the car/ dealership. We will look into it and take the corrective action at the earliest. Best Regards.
Missing Photos and Chat
Once I submit car for service, why can’t I have all communications and photo proof within the App with timestamps and user (customer, service advisor, technical expert)?
Need issues communicated while submitting car to be listed line wise with a technical response for each line..
Also need an option to raise issue against recently competed service for at least 2 weeks post service since issues keep getting discovered while using car which was missed in service..
Need issues communicated while submitting car to be listed line wise with a technical response for each line..
Also need an option to raise issue against recently competed service for at least 2 weeks post service since issues keep getting discovered while using car which was missed in service..
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Response from developer
Dear Customer, your suggestion has been registered and we would keep it in consideration while making improvements to our app. We would like to inform you that the Service invoice for your vehicle is available in the app under 'Track your Service' section and can be downloaded within 2 weeks from your Service open date as per the process.
Very good service by Hyundai rsa
Just now my car (Hyundai Alcazar) had an accident. RSA service by Hyundai is excellent and very fast and responsive also but the local towing van driver (chapris) they are the worst one’s . I contacted with Hyundai RSA team just after the accident they did quick response to me also did everything they can they arranged a towing van but the local towing van driver he didn’t came at night and after that night the guy came 6 hours late another day very bad (Bhagalpur, Bihar) RSA agent
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Sales
I being very disappointed express my concerns regarding the recurring issues I have faced with my new Hyundai Acazar (Platinum) purchased from your dealership on July 12, 2024. I am really disappointed with car's reliability as it has required multiples repairs in short time since it was purchased. Within few days of purchase, I started facing mechanical problem linked with clutch for which already two repairs have already been done. I have the records for your reference. Last time, I have been informed that the slave cylinder needs replacement and it was replaced as well. It was explained that the problem will not reccur in future. These repeated issues and that too in a brand new, heavily invested car has diappointed me a lot. Now on 7th Feb,2025 my car is again in the service centre with the same issue and under evaluation. This has been the fifth time when this issue has repeated with last time the slave cylinder and other parts being changed. To add on there was a bleb ( manufacturing defect)in the front tyre for which i had to pay extra money to the tyre dealership for replacement.
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Response from developer
Dear Customer, apologies for the inconvenience caused to you. Kindly contact us on 1800 114645 with your contact details and we will look into it at the earliest.
Thanks new my Hyundai application
I recently had my car serviced at KVR Hyundai Calicut, and I must say, the experience was outstanding! From the moment I walked in, the staff was friendly Mr sreekanth & Mr vishnu, professional, and very knowledgeable. They took the time to understand my concerns and provided detailed explanations about the service process.
The service was completed on time, and my car now runs smoother than ever. The team ensured that everything was checked thoroughly, and they even provided helpful maintenance tips. The pricing was fair, and there were no unnecessary upsells—just honest and quality service.
A big thanks to the entire team at KVR Hyundai for their excellent work. I highly recommend them to anyone looking for a reliable and customer-friendly car service in Calicut!”
The service was completed on time, and my car now runs smoother than ever. The team ensured that everything was checked thoroughly, and they even provided helpful maintenance tips. The pricing was fair, and there were no unnecessary upsells—just honest and quality service.
A big thanks to the entire team at KVR Hyundai for their excellent work. I highly recommend them to anyone looking for a reliable and customer-friendly car service in Calicut!”
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Excellent customer service experience
"I recently had my car serviced at [ Sri Jayalakshmi automotive in Balanagar] and was incredibly impressed with their professionalism and attention to detail especially Ms. Mounika Chowdhary(RM). The staff were friendly and explained everything clearly, from the necessary repairs to the cost breakdown. My car is running smoothly now, and I especially appreciated the thorough inspection they conducted to identify potential issues before they became major problems. Overall, a fantastic experience - highly recommend to all for reliable car servicing with a world class customer experience.
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Horrible Response after the sale bad experience
5 days ago today I had taken my car to Shankara Hyundai Mova Raipur for servicing and minor denting but till now no one has even touched my car and on asking I get only one answer that this is a case Is it pending for approval?
When I have got the insurance done with add on plan from your authorized showroom, then why so much delay? When my policy is valid and the work is very less then why such poor service and response?
Now I will share this case completely on social media from tomorrow and will spread your very bad customer experience to the people that how your employees keep calling for servicing and insurance but when it comes to providing service then No response.
I am deeply distressed by your actions and am also surprised as to how your employees don't care that a vehicle is standing idle for the last 5 days. It means you don't care about your customers. You only worry about your sales, not about service.
When I have got the insurance done with add on plan from your authorized showroom, then why so much delay? When my policy is valid and the work is very less then why such poor service and response?
Now I will share this case completely on social media from tomorrow and will spread your very bad customer experience to the people that how your employees keep calling for servicing and insurance but when it comes to providing service then No response.
I am deeply distressed by your actions and am also surprised as to how your employees don't care that a vehicle is standing idle for the last 5 days. It means you don't care about your customers. You only worry about your sales, not about service.
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Need development in application
I purchased Next Gen Verna in 2021 and at that time this generation was available in the application and I was able to navigate through the accessories and parts which were compatible for the mentioned generation. But after the launch of All New Verna the older generation has been removed, which implies that the application is useful for latest car owners only. Hyundai should think about previois generation car owners and must not remove the previous generation car’s.
Apart from this, the service calculator option is not working, its showing zero amount after selecting the required options.
Apart from this, the service calculator option is not working, its showing zero amount after selecting the required options.
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App developer is a snob
Typically the RC has chassis number mentioned, but the app asks for VIN, took me some time to find out what the hell is a VIN. The least you can mention is that VIN and Chassis number is the same.
Then during the registration process, you ask to enter the 3 digits of the mobile number which is somewhere hidden between the 10 digit number. I mean why , why will you make it so cumbersome? Isn’t the OTP enough? Why do you have to make it such an irritating experience. Step out of your nerd room and experience the real world, we don’t have time to figure out these riddles.
Then during the registration process, you ask to enter the 3 digits of the mobile number which is somewhere hidden between the 10 digit number. I mean why , why will you make it so cumbersome? Isn’t the OTP enough? Why do you have to make it such an irritating experience. Step out of your nerd room and experience the real world, we don’t have time to figure out these riddles.
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Response from developer
Dear Customer, the inconvenience is regretted. Your suggestion for VIN has been taken into consideration and we will look into including that as a part of the vehicle registration process. for the mobile number, it has been placed for Customer data safety and convenience.
Disconnect with the local service station
While it’s nice to have an app like this as it will hopefully someday make our life easier to book servicing without the hassles of negotiating with the service station.
My experience in the last one week has been poor. I booked running repair service, pick up from my home through the app. I got no confirmation from the service station till the day before so I called the service station. After some calls finally got through to them. The lady on the other side said they are very busy and can’t accommodate my car on the confirmed date. She proposed a reschedule after 4 days. Today is the day when she had rescheduled to. But no response from service station so far. I tried calling them several times since morning but no response. It’s about 10 am and hopes that my car will be picked up today are diminishing.
My experience in the last one week has been poor. I booked running repair service, pick up from my home through the app. I got no confirmation from the service station till the day before so I called the service station. After some calls finally got through to them. The lady on the other side said they are very busy and can’t accommodate my car on the confirmed date. She proposed a reschedule after 4 days. Today is the day when she had rescheduled to. But no response from service station so far. I tried calling them several times since morning but no response. It’s about 10 am and hopes that my car will be picked up today are diminishing.
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Response from developer
Dear customer, we deeply regret the inconvenience caused. This seems to be an exceptional case and we kindly request you to share your contact details along with the dealer details at ‘crservice@hmil.net’ and our team will look into the matter at the earliest.
Vehicle given for body work- very bad service
Not happy with the recent service which is still incomplete, really surprised to see none of the parts were changed, did some patching paining and have the vehicle, then when i escalated to the service manager they promised to redo the body work , but unless I see the both old and new items are viewed I will sign off , this is the situation when I m claiming all through insurance, I feel it’s just a hog wash to customers by taking the money from insurance and just do a shoddy work and giving back to customers, is this the service guarantee that Hyundai assures
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Response from developer
Dear Customer, we regret that you had an unpleasant experience. We kindly request you to share the complete details at ‘crservice@hmil.net’ and our team will look into the matter at the earliest.
Poor service and defective Venue new car
1. My new car (just a month old )driver side door doesnt shut properly unless deliberately its shut forcefully. The problem hasnt been resolved instead the service representative stated that the air pressure inside car makes the door not close ! Absolutely ridiculous and novice reply. 2. The same door sometimes doesnt open and this also has not been repaired instead we have been asked to wait for a couple of days to change the door lock! 3. Please note this is abrand new car. I wonder how long will it take for the car to prop with other issues. The company must take serious cognisance and rectify the same as it is my hard earned money and now distubed state of mind !
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Poor quality of car and service
I went to pick up my car from your company's car showroom today. Today was the third service of my car, when we went there, we did not think that the salon of this car was funny. The car didn't look like it had been washed and it looked like it had been turned in a soaked car. My car has many technical issues which are not solved in your service station.
Seeing all this, I think that the cars of Hyundai company are giving bad cars to the customers and cheating the customers. If my car issue is not resolved on day one, I will not take the car back and complain to customer care. Many times, even if mentioned in your company, no solution has been found to any kind of problem.
I did not take the car of 19 lakhs to die.
Seeing all this, I think that the cars of Hyundai company are giving bad cars to the customers and cheating the customers. If my car issue is not resolved on day one, I will not take the car back and complain to customer care. Many times, even if mentioned in your company, no solution has been found to any kind of problem.
I did not take the car of 19 lakhs to die.
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Bad Paint quality of Hyundai i20….
"I am extremely disappointed with the quality of the paint on my Hyundai i20 car. After just a 3 year of owning the vehicle, I started to notice numerous chips and scratches in the paintwork, which was surprising given that I had taken great care of the car and had not been involved in any accidents or incidents that could have caused such damage.
As time went on, the paint continued to deteriorate, and I noticed areas where it was flaking off altogether, leaving unsightly bare metal exposed.
This is not only an aesthetic issue, but it also poses a risk of rust formation on the exposed metal, which could ultimately compromise the integrity of the car's bodywork. Given the cost of the vehicle and the supposed reputation of the Hyundai brand, I am extremely disappointed with this paint quality issue.
In conclusion, I would caution anyone considering purchasing a Hyundai i20 car to be aware of this potential issue and to carefully inspect the paintwork before making a purchase. Overall, my experience with this car's paint quality has been a significant source of frustration and disappointment."
As time went on, the paint continued to deteriorate, and I noticed areas where it was flaking off altogether, leaving unsightly bare metal exposed.
This is not only an aesthetic issue, but it also poses a risk of rust formation on the exposed metal, which could ultimately compromise the integrity of the car's bodywork. Given the cost of the vehicle and the supposed reputation of the Hyundai brand, I am extremely disappointed with this paint quality issue.
In conclusion, I would caution anyone considering purchasing a Hyundai i20 car to be aware of this potential issue and to carefully inspect the paintwork before making a purchase. Overall, my experience with this car's paint quality has been a significant source of frustration and disappointment."
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