Poor service experience at Triumph Hyundai Palwal.
Poor service experience at Triumph Hyundai Palwal.
Rating - 02/10
My car was not cleaned properly during its first service, even though I had also purchased the car coating service package. The overall service quality was highly unsatisfactory and did not meet expectations.
What was even more disappointing was that the car cleaner was using old emery paper for glass cleaning, which is a completely unacceptable and careless method for handling a car’s surface. Such practices can potentially damage the vehicle instead of maintaining it.
Additionally, I had to wait for almost 6 hours for the delivery of my car, and after such a long wait, this level of poor service was truly unexpected from an automobile company.
I specially travelled from Faridabad to Palwal with the expectation of receiving quality service, but unfortunately, it turned out to be a very disappointing and frustrating experience.
Kindly look into this matter seriously and improve the service standards and customer handling process to avoid such experiences in the future.
Rating - 02/10
My car was not cleaned properly during its first service, even though I had also purchased the car coating service package. The overall service quality was highly unsatisfactory and did not meet expectations.
What was even more disappointing was that the car cleaner was using old emery paper for glass cleaning, which is a completely unacceptable and careless method for handling a car’s surface. Such practices can potentially damage the vehicle instead of maintaining it.
Additionally, I had to wait for almost 6 hours for the delivery of my car, and after such a long wait, this level of poor service was truly unexpected from an automobile company.
I specially travelled from Faridabad to Palwal with the expectation of receiving quality service, but unfortunately, it turned out to be a very disappointing and frustrating experience.
Kindly look into this matter seriously and improve the service standards and customer handling process to avoid such experiences in the future.
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NRI cannot use this app. your website and your application zoological restricted outside India
Dear Hyundai sales ans IT Team,
I am writing to express my concern regarding the Hyundai app functionality for Non-Resident Indians (NRIs) living abroad. Currently, the app does not allow NRIs to search for Hyundai cars in India, which creates a significant inconvenience for those of us who wish to explore options for our loved ones residing in India and are planning to purchase a Hyundai vehicle for them.
This limitation restricts potential customers from accessing important information and making informed decisions. As Hyundai is a global brand, it is expected that the app should cater to international users, especially NRIs who contribute significantly to Hyundai’s customer base in India.
I strongly urge your team to address this issue and update the app to enable NRIs abroad to search for Hyundai cars available in India. This improvement will not only enhance customer satisfaction but also strengthen Hyundai’s reputation as a customer-centric company.
I look forward to your prompt action and a positive resolution.
I am writing to express my concern regarding the Hyundai app functionality for Non-Resident Indians (NRIs) living abroad. Currently, the app does not allow NRIs to search for Hyundai cars in India, which creates a significant inconvenience for those of us who wish to explore options for our loved ones residing in India and are planning to purchase a Hyundai vehicle for them.
This limitation restricts potential customers from accessing important information and making informed decisions. As Hyundai is a global brand, it is expected that the app should cater to international users, especially NRIs who contribute significantly to Hyundai’s customer base in India.
I strongly urge your team to address this issue and update the app to enable NRIs abroad to search for Hyundai cars available in India. This improvement will not only enhance customer satisfaction but also strengthen Hyundai’s reputation as a customer-centric company.
I look forward to your prompt action and a positive resolution.
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Response from developer
Dear Customer, we regret to inform you that we have restricted the out of India access due to security risks and concerns. Your suggestion is however noted and would be considered in the future developments.
From purchase till Service
When my father purchased extra on loan CNG model, they have not giving after any equipment and accessories after complain, the guy of the Moti Hyundai Service Center from Ambarnath give some goodies around approx ₹4000 ₹2500, so I thought by Hyundai, not giving the equipment and accessories after our service in Service, I can’t see anything good or new. They only check all the equipments and give it to the back to us only change engine filters and something take ₹1100 as well. So from Hyundai, I am not giving five star due to his services and purchase from the salesman are not good.
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Response from developer
Dear Customer, we regret the inconvenience caused to you. Kindly share your details on +91 1800 114645 and we shall look into it immediately
Showroom service not good RR KIRAD Hadapsar for feedback 3 star because other service centre is help
I am writing to formally bring to your notice an issue with my newly purchased Hyundai Exter, bought from *R.R. Kirad Hyundai Showroom, Hadapsar, Pune* on 5th January 2026.
Since delivery, I have observed that the rear right-side door is not opening properly. This issue is concerning, especially as the vehicle is brand new and such a defect was not expected at the time of purchase.
Showroom not supporting customer & not get any responsibility just 1 cal & then not
Regarding cal back ill clear this issue other service centre with my friend help not good service RR Kirad
Since delivery, I have observed that the rear right-side door is not opening properly. This issue is concerning, especially as the vehicle is brand new and such a defect was not expected at the time of purchase.
Showroom not supporting customer & not get any responsibility just 1 cal & then not
Regarding cal back ill clear this issue other service centre with my friend help not good service RR Kirad
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Response from developer
Dear Customer, sorry for the inconvenience. Kindly contact us on 1800 114645 or write to crsales@hmil.net with your contact information and photos of the car and we will look into your concern immediately.
Very Bad Experience – Not Recommended
Very Bad Experience – Not Recommended
This is the second time I’ve had a bad experience with the Hyundai Matiyala Service Center. I gave my car for regular service, but when it was delivered back, it had multiple new problems — issues with speed acceleration, gear shifting jerks, and overall poor performance.
The staff kept asking for high charges, yet the quality of work was terrible. It feels like they don’t have skilled experts or proper supervision. I would never recommend anyone to go to the Matiyala Hyundai Service Center. Totally disappointed with their service and attitude
This is the second time I’ve had a bad experience with the Hyundai Matiyala Service Center. I gave my car for regular service, but when it was delivered back, it had multiple new problems — issues with speed acceleration, gear shifting jerks, and overall poor performance.
The staff kept asking for high charges, yet the quality of work was terrible. It feels like they don’t have skilled experts or proper supervision. I would never recommend anyone to go to the Matiyala Hyundai Service Center. Totally disappointed with their service and attitude
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Response from developer
Dear Customer, we regret the inconvenience caused to you. Kindly share your contact details on crservice@hmil.net or 1800114645 along with a brief of the issue and we shall look into it immediately.
