Creta EV Service ventre
I am writing to share my feedback following my recent purchase of the Creta EV. While I appreciate the vehicle itself, my experience regarding after-sales support has been disappointing.
As someone who prioritizes convenience, I made it a point to confirm the availability of a service center near Hesarghatta Road before finalizing my purchase. Unfortunately, I was provided with misleading information, as I later discovered the actual service facility is located on Mysore Road.
This unexpected distance makes routine maintenance a significant logistical challenge. I believe it is essential for the sales team to be fully transparent about service network locations during the inquiry process, as this is a deciding factor for many customers.
I hope Hyundai management takes this feedback into account to ensure future customers are better informed. I would appreciate it if the service team could look into providing more accessible options or support for owners in my area.
As someone who prioritizes convenience, I made it a point to confirm the availability of a service center near Hesarghatta Road before finalizing my purchase. Unfortunately, I was provided with misleading information, as I later discovered the actual service facility is located on Mysore Road.
This unexpected distance makes routine maintenance a significant logistical challenge. I believe it is essential for the sales team to be fully transparent about service network locations during the inquiry process, as this is a deciding factor for many customers.
I hope Hyundai management takes this feedback into account to ensure future customers are better informed. I would appreciate it if the service team could look into providing more accessible options or support for owners in my area.
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No support despite repeated calls and mail
The app has a glaring issue.
1) You can add only two cars
2) you cannot remove a car that you have sold from the app on your own.
I used to own a Verna and then purchased a Venue. I sold off Verna and purchased a Creta. Not i cannot remove Verna and cannot thus add Creta.
I spoke to customer care many times. As per them it can be done through backend team only and advised me to mail them. I dropped a mail on 28 May. I have not even received a confirmation of the receipt of the mail let alone a resolution. Another customer care executive tells me to use another number for the new car. Someone please teach him that in one phone i can have only one app installed and that can be logged in from only one number. How will i be able to control two cars who will be on different numbers from one phone?
They are not ready to give solution but asking me to accept a poor workaround.
Despite being a loyal Hyundai customer, such poor support and such bad App programming is a huge setback.
1) You can add only two cars
2) you cannot remove a car that you have sold from the app on your own.
I used to own a Verna and then purchased a Venue. I sold off Verna and purchased a Creta. Not i cannot remove Verna and cannot thus add Creta.
I spoke to customer care many times. As per them it can be done through backend team only and advised me to mail them. I dropped a mail on 28 May. I have not even received a confirmation of the receipt of the mail let alone a resolution. Another customer care executive tells me to use another number for the new car. Someone please teach him that in one phone i can have only one app installed and that can be logged in from only one number. How will i be able to control two cars who will be on different numbers from one phone?
They are not ready to give solution but asking me to accept a poor workaround.
Despite being a loyal Hyundai customer, such poor support and such bad App programming is a huge setback.
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Body shop
My car has recently accident, so I requested to all I Trident and Advait all Hundai showrooms, but they were told me just seen a photos, no share it will not possible to Repair. Please go ahead. To total loss, but outside the Showroom, they were did a good job and Repair, the car very. Kindness, actually, the Showroom guys has not seen my car indirectly. The worst body shop and the quality about Showroom. Ahead, service, and ext please do outside. Don’t go the Showroom and body shop, Advait. Bengaluru and Trident also shame on Hundai body shop. because I bought a Hyundai aura last two months before only. It’s a new car. Shame on your guys. I am very sad.
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Poor and unsatisfactory service
I received very poor service from Berkeley Hyundai Panchkula . I went there for paid services . The service advisor told me they would repair/ change the clutch gearbox and other related parts for smooth working . The company charged for parts, products, and labor, yet still applied an additional Rs. 2,800 service charge — I do not understand why. The car’s interior was completely full of dust and very dirty. Only after I complained did the staff lightly wipe the exterior with a little water; they did not clean the inside or use any water or dryer to clean the interior. When I asked them to clean the front glass sticker from inside, the technician said they did not have the cleaning material. Overall, extremely unsatisfactory service.
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Poor service experience at Triumph Hyundai Palwal.
Poor service experience at Triumph Hyundai Palwal.
Rating - 02/10
My car was not cleaned properly during its first service, even though I had also purchased the car coating service package. The overall service quality was highly unsatisfactory and did not meet expectations.
What was even more disappointing was that the car cleaner was using old emery paper for glass cleaning, which is a completely unacceptable and careless method for handling a car’s surface. Such practices can potentially damage the vehicle instead of maintaining it.
Additionally, I had to wait for almost 6 hours for the delivery of my car, and after such a long wait, this level of poor service was truly unexpected from an automobile company.
I specially travelled from Faridabad to Palwal with the expectation of receiving quality service, but unfortunately, it turned out to be a very disappointing and frustrating experience.
Kindly look into this matter seriously and improve the service standards and customer handling process to avoid such experiences in the future.
Rating - 02/10
My car was not cleaned properly during its first service, even though I had also purchased the car coating service package. The overall service quality was highly unsatisfactory and did not meet expectations.
What was even more disappointing was that the car cleaner was using old emery paper for glass cleaning, which is a completely unacceptable and careless method for handling a car’s surface. Such practices can potentially damage the vehicle instead of maintaining it.
Additionally, I had to wait for almost 6 hours for the delivery of my car, and after such a long wait, this level of poor service was truly unexpected from an automobile company.
I specially travelled from Faridabad to Palwal with the expectation of receiving quality service, but unfortunately, it turned out to be a very disappointing and frustrating experience.
Kindly look into this matter seriously and improve the service standards and customer handling process to avoid such experiences in the future.
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