Poorly designed, very inefficient
1) If you have already filled out an entry card using the SGAC e-Service website, the app has no option for you to log in to access or edit your existing entry card. In fact, the very limited FAQ in the app tell you that you have to view the website for information about logging in to view your existing entry card, and the website says you need to log in using the app.
2) When filling out the entry card, you have to indicate your last departure city immediately prior to entering Singapore. The mobile app requires you to scroll through more than a thousand cities to select one. So if you enter Singapore from Seoul, for example, you have to scroll down past more than 1000 cities to get to the South Korea section, and then find Inchon in the dozens of South Korean cities listed. The website lets you start typing and quickly and efficiently filters the remaining options. For example, if you type SEO in the field in the website, it immediately filters out the thousands of cities and only lists Seoul.
3) If your first destination city when leaving Singapore is different from the city you arrived in Singapore from, you have to repeat the same time consuming and inefficient process. Luckily, if you are departing to the same city you arrived from, there’s a checkbox so you can skip having to do this a second time.
4) There’s no intelligence in the backend system to recognize whether you have already completed an arrival card. For example, if you filled out an arrival card on the website and then discovered that you can’t lookup or access it from the app and you create a new one in the app, it doesn’t recognize that literally every single detail you have entered is identical to an existing arrival card.
Bottom line, use the website, not the app.
Response from developer
Dear Bummer Toons, thank you for your valuable feedback. We really appreciate you taking the time to share your experience. To address a few of your points: • You can search for your past submission on the SG Arrival Card (SGAC) website and edit certain fields or simply submit a new entry. The absence of a login is intentional, designed to make the process more convenient for all travellers without the need to manage an account. • To search for cities, the mobile app does support the same search functionality as the website - typing a few letters will filter the list quickly, so there's no need to scroll through all the options. • Additionally, you can save your profile on the app to pre-fill most fields automatically, which should speed things up considerably on future trips. We are actively working on improving both the website and app to make them more intuitive and easier to use, and feedback like yours helps us prioritise what matters most to travellers. Thank you again for helping us do better.
申报页一直在卡
Response from developer
Dear SrainV, we’re sorry to hear about your experience with our app. We’d like to learn more so we can improve. Please feel free to contact our support team at ICA_Feedback@ica.gov.sg.
Doesn’t work when it needs an upgrade.
visa scan button can’t be use
Response from developer
Dear 嗷嗷啊啊我的天, we’re sorry to hear about your experience with our app. To help us investigate, please email us at ICA_Feedback@ica.gov.sg with the date and time of the issue, along with screenshots.
Worst arrival form!!!
It’s some good app
Response from developer
Dear LewisTighnari, thank you for your valuable feedback. We truly appreciate your suggestion and will share it with our team for consideration in future updates.
So bad
Response from developer
Dear So bad Iva, we are sorry to hear about your unpleasant experience using our App. To help us investigate this matter, please email us at ICA_Feedback@ica.gov.sg with the date and time you experienced the issue, along with relevant screenshots.
App update fail
刷不出来
Response from developer
Dear vgfdsa18, we’re sorry to hear about your experience with our app. Please uninstall and reinstall the app. If the issue continues, kindly email us at ICA_Feedback@ica.gov.sg with the date and time of the problem, along with screenshots.
Frequent updates
Response from developer
Dear LAguy!, we’re sorry to hear about your experience with our app. Updates are essential to maintain security, introduce new features, and fix issues. Thank you for your understanding.
不好用，改进兼容性
Response from developer
Dear hwjwjehrhjrjenevsuwokwbehh, we are sorry to hear about your unpleasant experience using our App. To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.
問題なし
Response from developer
Dear Japanes biriyani lover, thank you for your feedback!
Simple & straightforward
As a frequent traveller to Singapore, this app makes the mandatory pre-arrival declaration very simple and it typically takes me less than one minute to submit an individual declaration.
I used to submit my declarations via the SG ICA website, but this is so much easier, especially since my personal data is preloaded.
The one comment I will make is that since the app holds personal data, perhaps the app should also be password protected. This has also been commented on by another review.
经常在“是否不同姓名护照入境”时卡住，无法进入下一步
Response from developer
Dear atangcn5678, we are sorry to hear about your unpleasant experience using our App. The Min. Android OS for MyICA Mobile is Android 11 , to prevent security exploits, pls kindly upgrade your Android OS or use another device to install the App for continued security support.
今天下午又来了没有机会再说吧。
Response from developer
Dear k l k k k, we are sorry to hear about your unpleasant experience using our App. To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.
Still doesn’t work in Aug 2025
无敌了
Response from developer
Dear 无敌了, we are sorry to hear about your unpleasant experience using our App. To allow us to investigate this issue, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.
选了中文还是英文界面
Response from developer
Dear 🐦久, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.
语言无法切换
Response from developer
Dear 键盘出征, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.
