MyINFINITI App User Reviews

What users say

Top reviews

Barely works

It isn’t ready for release, unless you have a lot of time to kill closing opening deleting reinstalling you will not enjoy this app on your qx80

App is great, latest update broke mine

The app is really nice, five stars. Latest update (end of May) broke most features. Also the engine start timer is now 10 minutes instead of 20, which is not helpful. Please go back to when it was perfect! Thank you!

App won’t work

I’ve had my Infiniti for 5 months and for 3 months my app has not worked. It is always saying my car is unlocked when it’s not. I can’t use any remote features from my app at all because of this. I’ve called and went to the dealership and all I get is excuses.

The best decision ever

I love my Infinity app. I don’t know what I would do without it. I’ve never had any issues with starting my car locking the door putting it on Val mode communicating next oil change I give it a 10 if I was able to thank you.

Auto start works 1% of the time.

Terrible app.. auto start almost never works. Waste of time.

Great feature

This app is very useful. It allows me to know what’s going on with the vehicle and the advanced features are great.

Horrible app

Does not update daily. Can’t talk to anyone but a chat. I have had my car for 4 mos. Still have the same mileage and info from Dec.

Incorrect Trunk and Unlocked Messages

It appears they there is either a lag in data transmission, a cache issues, or a maybe mechanical lock/sensor issue.
2026 QX80
This MAY be the app or it could be the car or the Server/comms.

Miles don’t update

***

Total Garbage

I’ve owned a 2026 qx80 sport owned 2 months. Over this time I have a failure rate of starting/locking/any remote function of over 81%. Opening a support ticket usually results in about 3 days going by, then they call back to say their team “resolved” it. No change. Maybe it’s the app. Maybe it’s the glitchiness of the ‘26 qx80. Ultimately I don’t care. The end result is - it doesn’t start when I click start.
Also, feature wise, it’s lacking. My Ford app is way smoother by comparison. Even the error messages in the app are truncated and you cannot view a full log. IOS shortcut integration support is barely functional. Again, compare to the ford app, an action is available to start the truck. This allows for a control center shortcut button as well as Siri voice commands.
I expect more from a $106k vehicle.
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Infiniti Owners Beware

Do not get this app, the best feature is the remote start and it works 50% of the time, the service is around $200 just to be able to 50 percent of the time start your car from your phone……..

This is old.

This is infant, Technically,
This is RWSPICE LLC. Your way of functioning is at best stolen. You didn’t have any original idea of your own.
Remote Start was mine. Still this is a toddler way of thinking. I only wrote in my emails.
This is why Jasmine Crockett is involved.
If you still have to plug in. That’s why I am laughing at your infantile way of thinking. Xfinity should stand for power. However, it doesn’t. Childish mindset. All from Dallas Tx. You’ve proven yourself as a thief. Only
RWSPICE Research LLC
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POOR APP PERFORMANCE

The apps remote start very rarely works. The app ofter shows a false reading in regards to the car being locked.

Glitchy and slow

Please do some fixes soon. My car barely responds when requests are initiated and all updates about the car are late. Unlocked when it’s actually locked. Vice versa

Terrible Update!

makes you log in each time. very inconvenient.

Caramel

I love love love this app!

App says “account expired” but website confirms YEARS left on my account subscription

App says “account expired” but website confirms YEARS left on my account subscription. I can log in just fine but the remote start option is greyed out. When I try to click it, it says account expired which is not accurate. I have nearly 2 years left of the Infiniti subscription. It doesn’t show gas miles left or any vehicle stats. I previously had a Ford with this same app and that one worked FLAWLESSLY and no subscription required to access remote features. There are so many bad recent reviews, so I am hoping a fix comes along soon. I LOVE the car. This app is trash. And I will not be paying a penny for a subscription for this service when it comes time to renew.
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Remote start stopped working

Since the beginning of summer 2025 I haven’t been able to remotely start my QX80 using the app. Every time I’ve tried it fails with the message saying to check all the door and make sure they’re locked and to try again. I have deleted and re downloaded this app multiple times and it still doesn’t work. Trying calling the app customer service is very frustrating because they don’t even know how to fix it. Let’s not forget about the Vehicle Location feature this one is as inaccurate as Biden’s medical record. You have better chances by just using an air tag. Not too much of an helpful app.
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Remote start

Works maybe 1/20 with remote start. Totally pointless

Terrible app

The app never works. The remote start is virtually useless. The instrument settings. Do not respond when you select them nor does it give you accurate real time location or mileage your fuel data. What a complete waste.