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MyINFINITI Canada User Reviews

MyINFINITI Canada
MyINFINITI Canada
Nissan Canada Inc.
🔧 Utilities

Customer Experience

Positive experience10.0% of reviews
Neutral0.0% of reviews
Negative experience90.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is MyINFINITI Canada Safe?

MyINFINITI Canada appears safe based on user ratings. AppsHunter Safety Score for MyINFINITI Canada is 93/100.

This assessment is based on 1,332 user ratings, with an App Store average of 4.7/5.

Is MyINFINITI Canada Legit?

MyINFINITI Canada appears to be a legitimate app. AppsHunter Legitimacy Score for MyINFINITI Canada is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Qx50 2025

4 stars
HumberUserHumberUser

Response from developer

Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Terrible connection

This app has been nothing but issues on my iPhone ever since I bought my vehicle in the summer of 2024. I have a QX 55 2024, and whenever it gets cold outside, the app doesn’t work which defeats the purpose of having the app to be able to remote start my vehicle, it won’t lock it. It won’t remote start it. It won’t do anything not even track my car. Ridiculous. I only gave it a one star because it doesn’t allow me to do zero.
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ChichileleChichilele

Response from developer

Thank you for your feedback. For support, please reach out to MyNISSAN App Support by dialing (844) 908-0077 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Issues

Nothing but issues with the app. Keep getting an error message and I can’t reliably start my vehicle or access documentation
LdbeauliLdbeauli

Response from developer

Thank you for your feedback. Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Worked for a month then it quit.

Bought a new 2025 QX 80 and the app worked for a month and then cut out. I can’t use my hands-free driving without the app. I’ve had it into Infiniti multiple times and they do an update and one more part works, but I still cannot get the app to connect to the vehicle. When somebody spends a lot of money on a car, they expect it to work and this app is a joke. The hands-free driving was one of the perks as to why we bought the vehicle and not having access to that because of an app is really disappointing. If I could return this vehicle, I would.
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CalgaryBuyerCalgaryBuyer

Response from developer

Hello. We regret to hear of your frustrations. Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday, 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share, as that will be necessary to further assist you. Thank you.

Glitchy

Very glitchy with qx80 2025. Spins to start vehicle . Horn sounds shows unlocked doors when locked. Not reliable. Luxury vehicle and app useless
memberfeedbackmemberfeedback

Response from developer

Thank you for your feedback. For support regarding your concerns, please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (855) 426-6621. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Send to vehicle restore needed

I have used the app functionality with several vehicles on the iPad for 13 years as the keyboard is far easier to use than the iPhone. The iPad app still connects to the vehicle and destinations can be found without difficulty. However, the functionality to send destinations to the vehicle ceased to work on the iPad starting some three months ago. Note that the heading description on the App Store says “iPad, iPhone, Apple Watch”, the compatibility on the App Store says” Works on this iPad” and the Infiniti Connect manual states that the app is compatible with the iPad. On behalf of myself and the numerous other users who use the iPad extensively I ask that the key send to vehicle function be restored. I have already talked several times to the help desk who asked that I raise the issue here.
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Robert5062Robert5062

Terrible

This app hasn’t worked in a week. All while I’m paying for it. Will be cancelling and asking for refund .
9rounder9rounder

App

The app barley works. More often it won’t start my QX60.
sumlicsumlic

Response from developer

Please contact MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

No auto sign in

What happened to face recognition??
It is so inconvenient to have to keep signing in. Especially when you are in a hurry!!

Can you add window roll up option as a feature?

Most people second guess if they rolled the windows up after leaving the car. An option to roll them up from the app would be awesome!!
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always got timealways got time

Response from developer

For support regarding your concerns, please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Messy roll out of new app

Can’t log in. Can’t reset. Can’t bother.
_LOK__LOK_

Response from developer

Please contact MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

I tried but no dice

I tried to get set up with this app, but right off the bat it wanted my owner ship and insurance papers upload which I did twice, but they say they couldn’t verify? Plus I gave my vin number, if all that stuff isn’t enough proof, what’s left me handing them my passport to use an app? Ridiculous not worth all the hassle. Love the car but hate the app.
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Ray2263Ray2263

Response from developer

Please get in touch with MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to assist you further.

Can’t even create an account

Why can’t I even create an account??
doggo69780doggo69780

Response from developer

Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Why no vehicle added suddenly after using it for over 2 years?

Dude I’m paying premium service and it’s always garbage after every 8 months I swear. Always something wrong. Twice I couldn’t log in and everybody suffering the same issue…IT tech need to step it up
CrystalLinggCrystalLingg

Response from developer

Please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9331. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

Car starter

Car start from my phone is absolutely amazing…
ToXiC_SmUrFToXiC_SmUrF

Response from developer

That is music to our ears! 🎵 🖤

Can’t log in after update

Asked to hit forgot password and it still doesn't work. Lame app. It worked flawless before. Now it doesn't. March 2/24
AuthorizedReviewerAuthorizedReviewer

Response from developer

For support regarding your concerns, please get in touch with MyNISSAN App Support by dialing (844) 908-0077 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to help you further.

App doesn't work very well

Bought QX60 4 days ago. Couldn't login this app four times. Tried to reset password, says cannot find my E-mail. It worked again few hours later on it's own, I didn't do anything. Some times could login website, some times couldn't, random. It was showing one door didn't lock, I use remote to unlock and re-lock the door, message cleared. I never touched any door.

I wrote review yesterday, Tried agin, worked 13:00 for few minutes, then cannot login.

Did try remote open door, start engine from App, some times works, some times doesn't. This app is useless.
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HenryCaiHenryCai

Response from developer

Thank you for your feedback. For support regarding your concerns, please reach out to MyINFINITI App Support by dialing (855) 444-7244 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (855) 426-6621. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.

70k$ car and an app like that…

07/29 update. Still not working as an app who someone cares about. I got kick out every time and cannot log in whiteout uninstalling the app and re installing the app.

What the hell guys ! When you buy a 70k$ car you expect at least an app who’s working. Do something please, respect your customers. It doesn’t show me the unlock and start fonctions.
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Fred_WestFred_West

Won’t accept file upload

I entered my VIN and it validated the number but won’t accept any files that I upload as proof of ownership. PDF, JPG, nothing. Totally useless for me.
MEF38MEF38

Doesn’t work

Failed message every time. The old app worked well. Very disappointing
SMWardenSMWarden

Terrible since update

Ever since the app has been updated it has caused nothing but problems. Ever since the update I can’t even start my car, lock my car, horn/lights. This update is trash and needs to be fixed immediately.
long heaadlong heaad