The new app causes lots of issues with transfer
I had one socket on the this app which worked ok. Brought three more at a discount rate. The new app causes lots of issues. I can’t migrate to the new one as the sockets don’t work. Even myko don’t know the problem. No wonder the sockets are being discounted as they being discontinued. You can’t just add them to the new app and if they arnt migrated before the end of the January, they will not work. I have wasted countless hours trying I get them to work, seems that I’ve wasted my money. Very poor
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Poor switchover plan
Ridiculous that if you don’t switch to + on the switchover date the plugs will not only stop working but you can’t recover . At least the original app should still allow you to switch even if you can’t control the plug.
VERY poor switchover setup.
Will not use Myko device again…avoid
VERY poor switchover setup.
Will not use Myko device again…avoid
Phone support.
After struggling with the migration of my smart plugs to the new app Myko+ contacted the Myko support team via their email request and within 24hrs I was contacted by a support engineer (Chris).
Chris talked me through the correct migration process and helped with the automation settings to get the plugs running again.
All plugs migrated ok and schedule set up.
One observation is that the app is probably the least intuitive piece of software I have ever used…!! It has dropped the easy to use ‘schedule’ and replaced with ‘automation’ which is not at straight forward..
With the help of Chris everything is now back running..
Thank you
Chris talked me through the correct migration process and helped with the automation settings to get the plugs running again.
All plugs migrated ok and schedule set up.
One observation is that the app is probably the least intuitive piece of software I have ever used…!! It has dropped the easy to use ‘schedule’ and replaced with ‘automation’ which is not at straight forward..
With the help of Chris everything is now back running..
Thank you
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App works great, Myko+ does not, please sort it out
Can add remote sockets on here, can’t on the new app and this app is due to stop working soon apparently :-/
Not working away from home
I am unable to control the smart plug unless I am home on the WiFi which is not what I wanted so that’s disappointing but the scheduling is helpful
Great Service
I have had to get some information from customer support and they have always replied quickly
I wish other support services were that good
I wish other support services were that good
Keeps turning on!
Light appears to be nice quality, and easy to install. The app. Is easy to set up and use, but…. The light keeps switching on, with the status of the light also changing to ‘on” within the app. I’ve got another 2 a these lights waiting to install and was also considering buying another, but this issue is making me uncertain. May end up returning them all and looking for an alternative product.
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Remote Access
I can’t find a way to activate remote access
Shame
Shame I can’t purchase your products. Most of your equipment is out of stock.
Globe Bulbs
Used these type of bulbs with wall lights the switch is on the other wall so we control the bulbs with the Myko App really easy to set up and they connected instantly to the wifi no issues with these bulbs will look to change other bulbs around the house. The timer feature is a great addition if you are away will buy again.
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Outside light
Light randomly turns on and stays on until you manually turn it off on the app
Lovely lights
I’ve had these down lights installed in my bathroom. They’re lovely - bright when needed but also I can have different colours and rotations when I’m having a bath. I like that I can programme or control them when I’m away on holiday too.
Ideal
Easy to use
Myko App function
The app installs easily scanning the QR code didn’t work but pairing the device worked and connecting to the home network was easy by entering the router password and away you go App allows switching on and off.Operation selecting mode is possible and timer setting.Sleep mode activation is also possible overall the app works great and is easy to use.
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Shocking
They just don’t respond. Time and time again I’ve asked them over the space of a week and they just become unresponsive! One out of 5 will work. Then another day a different one or two might work and the others don’t. It’s constant!! Definitely wouldn’t buy these again!!
When it works, it’s ok
This app, more than all the others added together, fails regularly. Problems following updates, WiFi connection issues…very frustrating. It shouldn’t be so hard to make it stable. I currently have four Myko products and all 4 are currently ‘offline’, yet none of the other 15 things I have (via CALEX, Koogeek, Wiz, Resideo apps) are offline. Clearly a Myko error…but it gaslights you by telling you that it’s your WiFi that’s this issue!
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Meh
App connected the bulb to WiFi easy enough, but unbelievable it’s not supported by iPhone shortcuts. I cannot believe that to change the light setting / temperature etc I need to go through the app instead of flicking some buttons on my shortcuts screen like with Tapo. Connected to Google Home also seems limited. Thats more a downside for Google Home app but again no way to select presets and changing brightness is a finnicky slider. Not that happy.
I asked myko support and they simply responded “our app is not compatible with iOS shortcuts”
That’s cool. My wallet isn’t compatible with your product. Returning for a refund.
I asked myko support and they simply responded “our app is not compatible with iOS shortcuts”
That’s cool. My wallet isn’t compatible with your product. Returning for a refund.
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feb25
Purchased outdoor light that can change colours. When schedule is set to come on fault after 10 minutes of sunset it does not come on at all. It is showing as offline despite WiFi being connected? I have to switch it on manually with a switch by hand which defeats the point of spending more for a Smart light. This is not very smart unfortunately 1 star and dissatisfied
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Difficult
I have two plugs both proved needlessly difficult to set up as QR code did not work thankfully found a workaround.
My review
My schedule that I set now does not work and I don’t know why. Also it takes a long time to connect to my phone even if I am in the room. But otherwise really good and I like how you can change the colours.