The new app causes lots of issues with transfer
I had one socket on the this app which worked ok. Brought three more at a discount rate. The new app causes lots of issues. I can’t migrate to the new one as the sockets don’t work. Even myko don’t know the problem. No wonder the sockets are being discounted as they being discontinued. You can’t just add them to the new app and if they arnt migrated before the end of the January, they will not work. I have wasted countless hours trying I get them to work, seems that I’ve wasted my money. Very poor
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Poor switchover plan
Ridiculous that if you don’t switch to + on the switchover date the plugs will not only stop working but you can’t recover . At least the original app should still allow you to switch even if you can’t control the plug.
VERY poor switchover setup.
Will not use Myko device again…avoid
VERY poor switchover setup.
Will not use Myko device again…avoid
Phone support.
After struggling with the migration of my smart plugs to the new app Myko+ contacted the Myko support team via their email request and within 24hrs I was contacted by a support engineer (Chris).
Chris talked me through the correct migration process and helped with the automation settings to get the plugs running again.
All plugs migrated ok and schedule set up.
One observation is that the app is probably the least intuitive piece of software I have ever used…!! It has dropped the easy to use ‘schedule’ and replaced with ‘automation’ which is not at straight forward..
With the help of Chris everything is now back running..
Thank you
Chris talked me through the correct migration process and helped with the automation settings to get the plugs running again.
All plugs migrated ok and schedule set up.
One observation is that the app is probably the least intuitive piece of software I have ever used…!! It has dropped the easy to use ‘schedule’ and replaced with ‘automation’ which is not at straight forward..
With the help of Chris everything is now back running..
Thank you
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App works great, Myko+ does not, please sort it out
Can add remote sockets on here, can’t on the new app and this app is due to stop working soon apparently :-/
Not working away from home
I am unable to control the smart plug unless I am home on the WiFi which is not what I wanted so that’s disappointing but the scheduling is helpful
