New App, more problems.
The old Myko app worked perfectly well, this Myko plus nonsense has kicked my device off of the account, and won’t allow me to add it. Apparently I should have had my aircon up and working when they did the change over…in January…in Britain…in minus temperatures. There was no warning sent out about the change, just now that it’s warm, and the aircon is rolled out for use, it doesn’t work. So inside an extra amount of money to have a smart device, that now cannot be controlled properly.
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Doesn’t allow devices to connect
Since migrating from the old Myko app to the new one, they will not let old devices connect to the new app, meaning you cannot use the new app to control your devices via your phone which is an absolute joke! I was given no warning or communication that the app was changing and I was no longer able to connect my air conditioner and I now cannot use all the functions of my air conditioner because of this.
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Rubbish! Don’t bother!
What an awful set of lights to start off with and what a dreadful move over! I have 12 lights all connected to Alexa! All lights needed updating individually which took about 3 minutes each. That’s if it didn’t cut out while it was doing it. Then, to top it all off! They’re all connected to Alexa as new devices! So all the groups and routines I have set up over the months, to perform different actions, all need to be done again from scratch!!! Since I bought these lights 6 months ago, I’ve never had a set of lights in my life make me so angry! And I’m an electrician! I definitely would never recommend! Also, every time I need to reset the router, I have to reconnect all the lights to the WiFi again. Otherwise they don’t work properly! What a shambles of a product!
Edit! Since writing this review about 8 weeks ago, all 12 lights have suddenly stopped working! 8 on one lighting circuit. 4 on another. Just nothing. Can’t even turn them on manually! Technical team have been absolutely no help either! So now going to cost me to fit 12 new lights! 🤬🤬🤬
Edit! Since writing this review about 8 weeks ago, all 12 lights have suddenly stopped working! 8 on one lighting circuit. 4 on another. Just nothing. Can’t even turn them on manually! Technical team have been absolutely no help either! So now going to cost me to fit 12 new lights! 🤬🤬🤬
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Response from developer
Thank you for sharing your experience with us. I’m really sorry to hear how frustrating this has been for you—especially given the time and effort you’ve already invested in setting up your lights and routines. Your feedback highlights some important pain points around firmware updates, device reconnection, and Alexa integration. We completely understand how disruptive it is to have to reconfigure groups and routines from scratch, and the additional step of reconnecting after a router reset is far from ideal. We’ve moved to a new, flexible platform to bring you exciting features and improvements… however some Myko app features aren’t available yet, but we’re working hard to restore them, improve stability, and deliver an even better experience. Your patience and support mean a lot as we build the future of Myko together. Thank you again for taking the time to let us know—we really appreciate your honesty, and we’ll do our best to make this experience better going forward. Please do reach out to the Myko Team if you need further help and advice by visiting mykoapp.com Best regards Myko Team
New app is terrible (old one worked great)!
The old app worked great. Easy to set up devices and set up a schedule. This app is awful. The system to set up a schedule is convoluted and once you manage to set up a schedule it doesn’t work. I can see that everyone is saying the same thing. It would be good if the developer could respond with an update to fix the app.
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Prefer old app
Every since I’ve changed over to the new app there’s been nothing but problems. I currently have 12 plugs and I’m forever having to reset the internet to each one. And currently at this moment the plugs are working with my Alexa commands but everytime I try to do it through the app it continuously comes up error with no reasons. There’s so many bug fixes that need carried out
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Broken since forced migration to new app
This used to work great, I had plugs set to turn lamps on 30 minutes before sunset. Since the update, that no longer works.
I thought I’d try setting a specific time instead, no joy, having the ‘on time’ set to 4pm, and the plugs turn on anywhere from 10 minutes after that time, to an hour after. The 3 plugs I have are now useless unless I want to switch them on and off manually via the app.
I thought I’d try setting a specific time instead, no joy, having the ‘on time’ set to 4pm, and the plugs turn on anywhere from 10 minutes after that time, to an hour after. The 3 plugs I have are now useless unless I want to switch them on and off manually via the app.
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Made to switch apps and now I can’t use my lightbulb
Original app is out of use now so I had to switch. Didn’t let me use my old account. Tried to make a new account but when I click „verify account” from my email it doesn’t work the app is stuck on the verify e-mail page (please appreciate how insane it is that I have to do that for a lightbulb in the first place). Anyways, now I’m sat in the dark. 🙃
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Worst app ever
Such a disappointment. I have multiple devices that worked fine with the old app. This new app broke every single one. None of them ported over to the new app. I’ve tried reinstalling the app, removing and then reinstalling all the devices and they consistently fail. After a week of trying to troubleshoot, I’m returning all the products to the store. WASTE OF MONEY AND TIME.
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Nightmare to switch from previous App
Bought a couple of plug switches a while ago and they were great. Really easy to set everything up, really great price and I was a huge fan. Until…..
Got notification that the controlling App was being replaced so downloaded the new App, discarded the old App and tried in vain to pair using the new App. Almost gave up and threw everything in the bin, tried to look for solutions in the user manual, the Myko website but no joy.
In the end I reloaded the old App and managed to use that to port the plugs onto the new App. I suspect the plugs need some sort of firmware update which you can’t do by just trying to connect by this new App.
I think I managed to solve it eventually but they very nearly went in the bin.
Update: having managed to transfer one of our plugs the other one sadly failed and ended up getting thrown in the bin after an hour trying all options.
Got notification that the controlling App was being replaced so downloaded the new App, discarded the old App and tried in vain to pair using the new App. Almost gave up and threw everything in the bin, tried to look for solutions in the user manual, the Myko website but no joy.
In the end I reloaded the old App and managed to use that to port the plugs onto the new App. I suspect the plugs need some sort of firmware update which you can’t do by just trying to connect by this new App.
I think I managed to solve it eventually but they very nearly went in the bin.
Update: having managed to transfer one of our plugs the other one sadly failed and ended up getting thrown in the bin after an hour trying all options.
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Doesn’t work
I’ve been trying to migrate to Myko plus for nearly a month. The same thing happens. Just keeps telling me to verify my account by clicking on the link in my email but it just keeps going round in circles. The first app was bad but this is worse. I tried to speak to support on chat but it says they’ve run out of messages and need to extend their plan! What kind of Mickey Mouse company is this? This app is an absolute joke. Why did they even try changing it? They’ve made it unusable
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Response from developer
Thank you for letting us know. I’m really sorry you’re stuck in that verification loop—it sounds incredibly frustrating, especially after using the previous app. Please let us know if you are still having this issues and we’ll escalate this to our technical team to resolve it for you or visit mykoapp.com and drop us a note via our “Contact us form” Thank you for your patience—we’ll make sure this gets sorted. Myko Team
Garbage since update
Plugs turn on at the scheduled time and don’t turn off, you set it up and it forgets straight away. Especially if you should want to turn it on earlier than the scheduled time, it completely wipes out any and all times that had be previously scheduled. This will be a nightmare when we go away, everything will turn on the first night and they’ll all probably be still on when we return.
Pointless now unless you just want to turn things on and off right there and then.
No point planning anything.
Pointless now unless you just want to turn things on and off right there and then.
No point planning anything.
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Complicated schedule
Why on earth have you replaced the old schedule format to the new version on Myko+
As always over thought by intelligent people without common sense.
As always over thought by intelligent people without common sense.
Absolute rubbish!
After being forced to move to the Myko+ app, the automation for our soffit lighting no longer works. It doesn’t matter what times are selected, whether it’s set to turn on at sunset, or even when you set a time for the lights to turn off—they simply don’t respond to any automation. This functionality worked before the switch, so the new app feels like a major step backward. Extremely frustrating.
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Terrible app
I have moved my kitchen & bathroom lights over to the new app & it’s awful. The old app was quite good but this one isn’t. One of my bathroom lights keeps changing the ‘power on behaviour’ to ‘sleep mode’ EVERY time the light is switched off. One of my kitchen lights won’t even connect to the new app. You can’t set a rule for the whole room so having rooms seems pointless & there’s no customer support to be able to chat with anyone to resolve the issue.
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Latest version is better
The original app worked great. The first version of Myko Plus was awful and couldn’t even be set to trigger lights to stay on for more than 30 seconds. But the latest version fixes that issue. Hopefully, they will keep updating and improving it.
If it’s not broken…
The MyKo app was intuitive and worked well. Good features and smooth functionality. MyKo+ is the opposite of this.
It makes you wonder why the forced transfer to the new app… is it to deliberately force people to buy new smart products because they missed the 2 week transfer window?!!?
Note to developers: If it’s not broken, don’t fix it. Definitely don’t go and make it considerably worse!
Hint: Increase features within original app to suit your new product requirements/developments. Update rather than Obliterate.
It makes you wonder why the forced transfer to the new app… is it to deliberately force people to buy new smart products because they missed the 2 week transfer window?!!?
Note to developers: If it’s not broken, don’t fix it. Definitely don’t go and make it considerably worse!
Hint: Increase features within original app to suit your new product requirements/developments. Update rather than Obliterate.
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Now MUCH worse than it was!
This is a dreadful update. There is now about a four second delay between switching the light on and it actually lighting - it was instantaneous in the old app. The different mood settings have gone - a feature I regularly used. This is a huge downgrade, not an update! If you’re going to force a change, the new app should AT LEAST have the same functionality as the old app. Highly disappointed.
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Really poor
I purchased these at a good price and everything worked well initially until I moved to the Myko+ app and now the lights don’t respond and if I can get them to come on they keep flashing intermittently, fortunately for me I’ve had them for less than 30 days so will be returning for a refund and will stick with other brands I’ve used which haven’t given me these issues.
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Absolute rubbish since upgrade to Myko+
Can’t believe this managed to get released!! If you’re going to release an upgrade at least make it do the same as the old one as a minimum. Since upgrade, agree with the on delay others have mentioned - if it switches on at all!! Doesn’t keep power on behaviour - reverts to power sleep mode. Cannot use as a normal on/off light at the switch. Still no grouping - so each bulb is a different ‘red’ or whatever colour. Old app was soo much better - wish I could downgrade now. Very disappointed.
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Awful downgrade from previous version
i really liked the original Myko app and the lights worked well, so I expected a few bugs when Myko Plus took over - but this has been terrible.
Updating the hardware is extremely difficult. The app had to be rebooted every single time just to get through updates, and each Luminaire has to be upgraded individually with no option to update all at once, which is incredibly frustrating.
There's also been a loss of basic functionality. You can no longer set a scene for multiple lights, which was something I used regularly.
On top of that, the response time is awful - it now takes an absolute age for the lights to turn on.
This feels like a step backwards in every way. The app needs serious improvement.
Updating the hardware is extremely difficult. The app had to be rebooted every single time just to get through updates, and each Luminaire has to be upgraded individually with no option to update all at once, which is incredibly frustrating.
There's also been a loss of basic functionality. You can no longer set a scene for multiple lights, which was something I used regularly.
On top of that, the response time is awful - it now takes an absolute age for the lights to turn on.
This feels like a step backwards in every way. The app needs serious improvement.
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Response from developer
Thank you for sharing your honest feedback with us. We’re truly sorry to hear about the challenges you’ve faced with Myko Plus. We understand how frustrating it must be to experience these difficulties and this is not the experience we want for our customers. Please know that our development team is actively working to address these issues and these improvements are a top priority. Updates will be released soon to deliver a smoother and more reliable experience. In the meantime, if you’re willing, we’d appreciate it if you could share details of your setup (device models and any error messages) by emailing us at myko@mykoapp.com. This will help us escalate your case to our technical team and assist you directly. Thank you for your patience and for giving us the opportunity to make this right. Your feedback is invaluable in helping us improve. Kind regards, The Myko Team
