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MyLink My Zone

MyLink My Zone

by China Mobile Hong Kong Company Limited

337 ratings
42 reviews
With Ads
🌟 Lifestyle
📊 Productivity
Free
With Ads

Details

Released
December 12, 2011
Updated
October 31, 2026

Features

Background Location Access

Developer

China Mobile Hong Kong Company Limited
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MyLink My Zone screenshot #1 for iPhone
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About

This app provides a comprehensive suite of smart life services for Hong Kong residents, including communication management, lifestyle benefits, and interactive features. Users can manage their mobile services, access exclusive deals, and engage in gamified experiences to earn rewards.

✓Communication service management
✓Pet interaction and rewards
✓AR notifications for SIM and billing
✓Cross-border transport and retail mall
✓Vouchers for local and mainland China
✓Gamified carbon reduction and plant growth
✓Step counting and reward points
Show original description

What users say about MyLink My Zone

Reviews of MyLink My Zone are mostly negative: the Lifestyle app is rated 4.4/5 from 337 App Store ratings. What users like most: flexible top-up amounts, convenient for usage needs. Top complaints: horribly designed UI, too many useless features. Summarized from real user reviews.

Positive things

  • 👍Flexible top-up amounts
  • 👍Convenient for usage needs
  • 👍Offers good deals
  • 👍Easy to use interface (initial impression)
  • 👍Can migrate number to eSIM
  • 👍Enables bill payment and plan changes
  • 👍Improved over time

Negative things

  • 👎Horribly designed UI
  • 👎Too many useless features
  • 👎Cluttered interface
  • 👎Full of ads
  • 👎Difficult to navigate
  • 👎Overcharges monthly data
  • 👎Endless re-subscription to spam data packages
  • 👎Poor network signal in some areas
  • 👎Slow app loading
  • 👎Passive customer service response
  • 👎Nonsense app name (MyLink)
  • 👎Unclear product team
  • 👎Cannot manage roaming settings easily
  • 👎Includes unrelated features like games
  • 👎Login issues with old email method
  • 👎Verification code not sent
  • 👎Registration requires SMS, button not clickable
  • 👎Accidental cancellation of mainland China number
  • 👎Horrendous battery drain
  • 👎Keeps changing for the worse
  • 👎Not user friendly
  • 👎Nothing works
  • 👎Clunky and cluttered app
  • 👎Payment transactions rejected
  • 👎Mobile number randomly rejected
  • 👎Cannot pay phone bill
  • 👎Most functions under maintenance
  • 👎Support is a joke
  • 👎Billing system not clean
  • 👎Unprofessional (update prompt with no update available)
  • 👎Slow and cumbersome
  • 👎Excessive one-time passwords and login alerts
  • 👎Way overpriced operator
  • 👎Charges to receive calls
  • 👎Expensive 4G data
See all reviews
+2

What's New in MyLink My Zone

12.8.1

October 31, 2026

MyLink new 12.8 version updated. Come and upgrade it! 1. Optimized Indonesian and Filipino pages

More

User reviews

Most RecentHighest RatedLowest Rated

Buggy

I can’t even log in because it’s unable to send me the SMS with login code to my CMHK number.
LLio李欧

手机充值服务灵活

中国移动香港充值很灵活，不需要一次充值太多金额，可以根据自己的使用情况随时补充。无论通话、上网还是漫游需求，都能自由选择适合自己的方案，既方便又实惠。
温温馨凌波

Horribly designed UI

Better scrap so many useless features and simplify
Jjajajwjwje

Response from developer

Thank you for your feedback. To accommodate diverse user preferences, we provide multiple interface options, including a 'Minimalist Version' which can be selected by clicking the toggle at the top of the login page for a more streamlined experience. MyLink remains committed to ongoing optimisation and enhancement of our services.

實惠

非常好的優惠
劉L劉偉志 Simon Lau

垃圾

中移動垃圾連個app都一樣垃圾，按增值鍵後跳轉一直都白屏
Tterrencelang

Response from developer

抱歉得悉您在增值過程中遇上的情況，希望您可以把手機號碼及錄屏透過電郵發送至cs_MyLink@hk.chinamobile.com，以作進一步跟進及了解，謝謝。

See 37 more reviews

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User experience

🐞

Reported Bugs

16 issues

App redirects to a white screen after clicking top-up

Bug

App crashes on load

Bug

App is very buggy lately

Bug

App cannot be opened, crashes with iOS 10

Bug

App does not work on iOS 9

Bug

Verification emails have no content

Bug

Payment transactions keep being rejected

Bug

Mobile number is sometimes randomly rejected

Bug

Cannot sign up to MyLink

Bug

Cannot pay phone bill

Bug

Most functions are constantly under system maintenance

Bug

App crashes after splash screen with white screen

Bug

Asked to update to new version but none available

Bug

Login issues with old email method

Bug

Verification code not sent

Bug

Registration requires SMS, button not clickable

Bug
✨

Requested Features

14 requests

Simplify the app and remove useless features

Feature

Display 'talk time in minutes' for pay-as-you-go customers

Feature

Fix the app to include minutes for pay-as-you-go customers

Feature

Include official name 'China Mobile HK' in app name

Feature

Add roaming settings management

Feature

Focus on account status and plan information

Feature

Allow login via email for old accounts

Feature

Improve SMS verification for registration

Feature

Allow recharge with any amount, not set amounts

Feature

Improve customer service response time

Feature

Make the app smaller, lighter, faster, and cleaner

Feature

Add dark mode

Feature

Improve payment system usability

Feature

Remove excessive one-time passwords and login alerts

Feature

FAQ

What is MyLink My Zone?

MyLink My Zone is a smart life app by China Mobile Hong Kong, offering services like communication management, lifestyle benefits, and interactive features for Hong Kong residents. It aims to be an intelligent life assistant.

Does MyLink My Zone have ads?

Yes, MyLink My Zone contains advertisements. Users have noted the presence of ads as a drawback in their reviews.

What are the main features of MyLink My Zone?

Key features include managing communication services, a virtual pet game, AR notifications, a mall for cross-border services and deals, a voucher market for local and mainland China benefits, and gamified carbon reduction and step counting activities.

Is MyLink My Zone free to use?

Yes, MyLink My Zone is available for free download and use. However, it does include advertisements.

What is the user sentiment for MyLink My Zone?

The overall user sentiment for MyLink My Zone is negative, with users frequently citing a cluttered and difficult-to-navigate UI, numerous ads, and issues with functionality and customer service.

What devices does MyLink My Zone support?

MyLink My Zone is supported on iPhone, iPad, and iPod devices. It is designed for iOS users.

How often is MyLink My Zone updated?

The latest version of MyLink My Zone is 12.8.1, and it was last updated on October 31, 2026. Updates are provided to introduce new features and improve performance.

What is the age rating for MyLink My Zone?

MyLink My Zone has an age rating of 4+, making it suitable for children and adults.