Doesn’t work
The pages are blank, no option to actually report mileage, and the app constantly crashes. Ive deleted and redownloaded..doesn’t help. This app doesn’t work at all
Ask me to update before I log in
Every single month when I try to report it lets me log in, then forces me to update, only so I have to log back in. For what? Nothing important.
It’s not just the app that’s terrible.
LeasePlan is a pain to work with. The app is terrible. The customer service is non-existent. The approval wait times for routine maintenance are consistently several hours, and days for anything more substantial. The company as a whole deserves one star. I would tell any company looking at LeasePlan to manage their fleet to turn and run.
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App is never working
App is always in the “shop” and never seems to get fixed. Makes it very inconvenient when you’re always in the road.
App Never Works
Every single time I try to get my mileage entered, the app crashes or never works. Sometimes I’ll get lucky and am able to input mileage after 1000 tries, but 99.9% of the time the app doesn’t work. Needs a complete overhaul.
App is slow
App is slow and never works right and I am tired of having to change my password all the time.
Won’t load most times
Since this app was updated, I can’t enter my mileage more often than not. I just get the spinning circle. Then I get emails saying it’s time to report your mileage. How about it’s time to fix your app!
So many updates
Every single time I open this app it needs to update. Yet every time it is the same. Stop making it the updates required just to enter my mileage each month.
App is terrible
I’ve been trying to submit my mileage for over an hour. I keep getting the spinning wheel. Please fix this app.
This app takes forever to load your mileage
I don’t know what update you did, but this takes forever just to load mileage so you can enter it .please fix it
Horrible app
Half the time it seems like the app doesn’t work. I get several notifications per month to update my mileage after I already have. Looking at the app it says I have 7 notifications, when I open it there are no notifications.
Non-operational app when needed
Worst app I’ve used so far… has some “Chevy 2011” in my account that I’ve never used before but your support service can’t take it out of my app so that wouldn’t confuse me… the only time when I needed the app to service my company car it was totally non-operational, not even allowing me to login…
Password Nightmare
The password change request is annoying and it doesn’t work well. Once you’re in the app it works very well
Annoying to use at times
Seems like every time I turn around the app needs an update and won’t let me in to enter mileage. Or I try to login and get told to change password. Change password and it still won’t let me in without resetting password. So after using the reset password link it takes me back to the app to change password again and this time it goes through. Then I get told the app needs updated. I just need to enter monthly mileage for crying out loud, It should only take 30 seconds.
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Slow app. Tedious password
The app is slllooowwww. It requires a HUGE password. Longer than any other app I have. Seems extreme. Plus it keeps asking me over and over and over again to turn on notifications. Hey lease plan, it’s been over a year of me selecting “not now”. TAKE A HINT!
Trash
LeasePlan is absolute garbage. The review score speaks for itself. NEVER USE LEASEPLAN THEY ARE AWFUL IN EVERY DEFINITION OF THE WORD!!!
Asking for an update
App is asking for an update but it was updated last week with no pending updates. The app will not allow any other actions. Cannot exit without updating. Cannot ‘go back’
Quick update function no longer works
Since the last update the Quick Access function no longer works.
Response from developer
Hi there, we’d like to look into this further for you. Would you mind sending more detail in an email to lpus-fleetdesk@leaseplan.com? This will help us assure you have a better experience with our app. Thank you, and safe driving!
Difficult to Access
This MAY be a great app, but I can’t seem to access it. I’ve changed my password twice exactly formatted as the site tells me, I’ve tried fingerprint, and it denies me access and then locks me out. I have to delete the app and retry - very frustrating.
It’s a FICO Wannabe
My truck was in the body shop for more than 2 months after an accident. My mileage reporting score is very low. When I got my truck back, I updated all missing mileage but it still punishes me for not being prompt. Haha, it’s not the FICO score, so punishing me for past behavior wouldn’t affect me much but just having the opposite effect. I delay reporting as long as I can, to see how low it would go, haha… Instead of showing me a good score at a quick glance to inform me that I’m up to date, it keeps showing a low score because of past issues that I can’t fix, so there’s no point to be on time or current anymore, thus it makes the app annoying and less useful
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