Very poor
Now updated from 1-star as App is working, no thanks to Nissan support who never responded. In the end got it to work after extensive experimentation. Required selection of Core as well as Enhanced, deletion of account and app, setting up new account (same email address), factory reset of car settings, logout of Nissan Connect in car and repeating the connection process from scratch. App is fine once working - but cannot give more than 3-stars as the widespread problems are not acceptable and support has been very poor.
Initial review: Bought a new Nissan Leaf. Connected app to car but the most important features are greyed out and app says it cannot read / write: remote charge schedule control and remote climate conditioning. Also attempts to authenticate mobile to make additional purchases repeatedly fail. OTP works and authentication successful but then reverts to unauthenticated. This is really basic stuff for an EV App and it’s really poor that Nissan can’t get its act together. This is my first Nissan and it’s a bad first impression. I’ve contacted support so let’s see what happens.
Initial review: Bought a new Nissan Leaf. Connected app to car but the most important features are greyed out and app says it cannot read / write: remote charge schedule control and remote climate conditioning. Also attempts to authenticate mobile to make additional purchases repeatedly fail. OTP works and authentication successful but then reverts to unauthenticated. This is really basic stuff for an EV App and it’s really poor that Nissan can’t get its act together. This is my first Nissan and it’s a bad first impression. I’ve contacted support so let’s see what happens.
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TTomG70
Response from developer
Hi Tom, we're sorry to hear you are having issues with the app. Thank you for your feedback. Should you need further assistance, please get in touch with our Nissan Customer Service team https://bit.ly/3xHPR2r
Completely useless, unable to use it since day one
***UPDATE – 30 September:
After weeks of chasing Nissan, the app finally works. However, my subscription continued counting down while I was unable to use it, so I have lost around 39 days of service through no fault of my own.
The app didn’t work, but apparently the subscription clock did.
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***UPDATE: Nissan responded to this review telling me to contact Customer Care by phone for a “quicker response”. I had already done exactly that. I raised a complaint by phone and was promised that someone would contact me. Nobody did.
I have also contacted Nissan by email, complaint form and online chat. Emails have gone unanswered, promised callbacks have not happened, and I waited over 90 minutes on their online chat before the queue disappeared without connecting me to anyone.
Nissan acknowledged my latest formal complaint and promised a response within two business days. I am still waiting.
Telling customers to “stay in touch” is rather difficult when nobody responds.
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Absolutely terrible experience. I bought a Nissan Ariya and have not been able to use the MyNISSAN app even once since becoming the owner.
I submitted all the requested proof of ownership on 28 August. Nissan told me the case had been escalated, yet weeks later I still have no access to the connected services and no meaningful resolution from Customer Services.
What is the point of advertising connected features on a modern EV when the owner cannot even get access to the app?
Weeks of waiting just to register a car to an app is ridiculous. For a major car manufacturer, this is embarrassingly poor. One star because zero stars isn’t an option.
After weeks of chasing Nissan, the app finally works. However, my subscription continued counting down while I was unable to use it, so I have lost around 39 days of service through no fault of my own.
The app didn’t work, but apparently the subscription clock did.
*****************************
***UPDATE: Nissan responded to this review telling me to contact Customer Care by phone for a “quicker response”. I had already done exactly that. I raised a complaint by phone and was promised that someone would contact me. Nobody did.
I have also contacted Nissan by email, complaint form and online chat. Emails have gone unanswered, promised callbacks have not happened, and I waited over 90 minutes on their online chat before the queue disappeared without connecting me to anyone.
Nissan acknowledged my latest formal complaint and promised a response within two business days. I am still waiting.
Telling customers to “stay in touch” is rather difficult when nobody responds.
******************************
Absolutely terrible experience. I bought a Nissan Ariya and have not been able to use the MyNISSAN app even once since becoming the owner.
I submitted all the requested proof of ownership on 28 August. Nissan told me the case had been escalated, yet weeks later I still have no access to the connected services and no meaningful resolution from Customer Services.
What is the point of advertising connected features on a modern EV when the owner cannot even get access to the app?
Weeks of waiting just to register a car to an app is ridiculous. For a major car manufacturer, this is embarrassingly poor. One star because zero stars isn’t an option.
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CChim0312
Response from developer
Hi, we’re sorry to hear this has been your experience, thank you for your comments. Please do stay in touch with our customer care team as they are best placed to look into this further for you. For a quicker response, don't hesitate to contact us by phone: 0330 123 1231 Monday to Friday 8am-6pm.
MyNISSAN app, what’s changed?
Finally been able to log on today however, takes several attempts to open the app up and I can’t see any enhancements. Not sure what all the fuss and inconvenience was about.
Funny there has not been a developer reply to any of these recent reviews.
Managed log on once this weekend, but now stopped working again. The lack of any information from Nissan is very poor.
What’s going on, not been able to use this for nearly a week, logged on today but app says can’t find my vehicle, no developer feedback what a shambles!
Don’t know what’s going on here, the does not load until the third or fourth time of trying to open, any news Nissan?
Still no change, I assume this is how it now functions.
It seems they have given up with this but still happy to take my subscription!
It’s now the 21st of September and still no email, the app still doesn’t open until the 3rd or 4th attempt and then does not always find my vehicle. How long are we expected to wait?
28th of September and still not working correctly, no reply or progress reports from developer, very shoddy.
Funny there has not been a developer reply to any of these recent reviews.
Managed log on once this weekend, but now stopped working again. The lack of any information from Nissan is very poor.
What’s going on, not been able to use this for nearly a week, logged on today but app says can’t find my vehicle, no developer feedback what a shambles!
Don’t know what’s going on here, the does not load until the third or fourth time of trying to open, any news Nissan?
Still no change, I assume this is how it now functions.
It seems they have given up with this but still happy to take my subscription!
It’s now the 21st of September and still no email, the app still doesn’t open until the 3rd or 4th attempt and then does not always find my vehicle. How long are we expected to wait?
28th of September and still not working correctly, no reply or progress reports from developer, very shoddy.
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PPimpo22
STILL UNABLE TO LOGIN
I have been trying to login the app to use my Leaf bought in early August but still facing the “Authentication Error!” message EVERY TIME I press Login!! Still Rubbish App! My phone is iPhone 17 with updates iOS! When is Nissan going to completely fix it??
Hheidinfnf
🤣
A very basic app that just about functions. Good luck trying to change your details like email address. You’ll end up having to email Nissan customer service and waiting days!
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