Functionally useless
The app is fine in terms of its design and features….when it works.
Unfortunately the infrastructure surrounding it appears to be complexity non functional and not fit for purpose.
Want to setup the app on a new phone? You’ll need an authorisation sms for that….but it never arrives.
Want to add a card to Apple Pay? Yeah you’ll need an authorisation sms for that too….and guess what? It’ll never arrive
It’s been like this for months, and of course there is no way to contact Paynetics about it
Thankfully the actual plastic Paynetics card works without the app, but if you want to check balance, check or reset PIN, or freeze a card - nah, sorry! No can do because Paynetics’s authentication system is completely broken.
Unfortunately the infrastructure surrounding it appears to be complexity non functional and not fit for purpose.
Want to setup the app on a new phone? You’ll need an authorisation sms for that….but it never arrives.
Want to add a card to Apple Pay? Yeah you’ll need an authorisation sms for that too….and guess what? It’ll never arrive
It’s been like this for months, and of course there is no way to contact Paynetics about it
Thankfully the actual plastic Paynetics card works without the app, but if you want to check balance, check or reset PIN, or freeze a card - nah, sorry! No can do because Paynetics’s authentication system is completely broken.
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Card is not seen in application
After adding a new card it is simply not seen in application, like loading all the time.
Also not seen in cards sections .
At the same time it sends push notifications on payments from the same card.
Support feeding me with breakfasts for a month and nothing changes.
Garbage service and garbage application.
Also not seen in cards sections .
At the same time it sends push notifications on payments from the same card.
Support feeding me with breakfasts for a month and nothing changes.
Garbage service and garbage application.
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Terrible experience
I'm really disappointed with the app and the service.
No button to add to apple wallet
After adding card there is no button to add to apple wallet
Not fit for purpose
Multiple problems using this app; incorrect card balance, unable to link card to app, no access to account for over a month. Customer services trained to avoid accountability and unable to provide any meaningful response to escalations.
Disappointing
Linking card is not possible, customer service does not respond.
This is the worst service I had in my life
This is one of the worst services I had in my life, their cards are not working with most of the websites. When you connect with support team it take ages for them to get back to you!
Worst service and I don’t recommend it to anyone!
Worst service and I don’t recommend it to anyone!
Bad experience
3d secure does not work. Cannot use it in many places… Functionality is really low.
It works
Ok
very problematic
i got my card on Friday last week and i still haven’t managed to be sent an “authorisation code” to even add my card to the app. the card is practically useless and the team that leads opening their emails are so slow and do little to no help at all.
Linking card not possible
It is not possible to link my prepaid credit card. I always get an error that “ops… something went wrong”.
No support, no answers to emails.
No support, no answers to emails.
It does not work
After entering pin and pin confirmation it does not move on. Sent registration through email, never got reply. Disappointing.
Cannot Link Card
I cannot link my card. The customer support has not provided a single reply fora whole week!
App hanging at PIN confirmation screen, cannot complete identification
Just downloaded and entered the phone number, after entering the PIN twice it does not shows any options to move forward
Cannot activate card on iPhone 8 with iOS 14.6
Cannot activate card on iPhone 8 with iOS 14.6 because the keyboard cannot be hidden,it is above a button to confirm and send the activation and card code.
Cannot swipe keyboard away.
App doesn’t support changing between landscape and portrait mode.
Cannot swipe keyboard away.
App doesn’t support changing between landscape and portrait mode.
