myPLDT Smart User Reviews

Name: myPLDT Smart
Rating: 1.29213 (89 reviews)

myPLDT Smart

Smart Communications, Inc.

🔧 Utilities

📊 Productivity

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Useless app without support from pldt when you raised ticket

SherrwinUser

2 years ago

Response from developer

Let’s work together to resolve this issue, SherrwinUser. You can file a ticket again through the myPLDTSmart app by clicking “View Account,” then “Manage Account,” and choosing “Repair.” You may also send a PM to PLDT, where you will be asked for account information for verification. Thank you. - Eli

Worst app design

I have been in the Philippines since Dec. 2022 and I am surprised that a company like PLDT has a poorly designed app that is so frustrating to use, I hope this that not reflect the technical skills of the Filipino.

magnumxprs

3 years ago

Response from developer

Allow us to assist you, Magnumxprs. May we know what specific concern did you encounter in the app? Feel free to update your comment so we can assist you immediately. Thank you! - Yla

Service not available

Service not available, service not available, service not available. Not sure why I bothered to load this app….

*skidoctor*

3 years ago

Response from developer

We're here to help, *Skidoctor*. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

I can login to the website but not in this app

It says invalid format to my password. Jeezz

jimcpu

3 years ago

Response from developer

We're here to help, Jimcpu. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Rose

Sub par app from the nation’s leading telecommunications company. What a cliché

App is poorly designed, lacks continuity, lacks required instructions, leaving the user to figure out how to get around the app or how to complete a task on their own.

For instance, to view an ebill, turns out the ebills are password protected. Yet, as a new customer, I have not received instructions on how the password were set. Hence, good luck with that!

- d.ss

3 years ago

Response from developer

We're here to help, D.ss. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Then try to do the sign-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

Useless

I can’t add my account, it just says that it’s invalid

Alariv63

3 years ago

Response from developer

We're here to help, Alariv63. Perform the basic troubleshooting steps below: 1. Exit MyPldtSmart App and try to register again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Try again to add your account. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

Almost useless UI

This app needs work.

OR4606243

3 years ago

Trash

Doesn’t work. Bad UI/UX

Citizen Sprocket

4 years ago

Poor security design

I have 53 apps on my iPhone that were installed via the App Store. These apps all use the face recognition built into the iPhone. Two of these apps are GigaLife and MySmartPLDT. They are the only two apps that are not designed properly for face recognition. After 24 hours on ether app you must login with phone number and password and face recognition won’t allow logon. Of the 53 apps 5 are apps with banks and financial institutions. I have reported this numerous times and it is very frustrating. Apps with exposure to many thousands of dollars have properly implemented face recognition security, but smart has not. If there was any option other than these two apps that was text based I would use them.

David-new

4 years ago

App doesn’t work

Can’t enter proper birthdate format to get to the next page. Why release an app without testing? Typical PLDT quality.

EricDean8724

4 years ago

Not A Working APP

I agree with last person. CANNOT go past login. CANNOT VIEW ACCOUNT TO PAY BILL. THIS IS A WORTHLESS APP. I’m surprised about this company doing this to its customers. At least Globe app works. This nickname won’t let you send review.

fuldagapp

5 years ago

Useless

You cant log in. You cant register. Seriously does anybody even do a sanity check on these apps?

Cirmik

5 years ago

It’s not working

Verrrrrrrry bad I don’t download it anymore

James bond james bond

5 years ago

No functional app

PLDT service has always been pitiful, now they have this app that is as pitiful as their service. Waste of money .

Joeydragonlady

5 years ago

Poor app

App design is poor. Poor info and It doesn’t help you at all. Please improve your app. Can’t even give you 1 star. -1 star maybe.

zaqnpinrvs

5 years ago

Verrrrrryyyyy slow

It does help me manage/view my accounts but it loads sooooo slow I was trying to renew my prepaid home wifi subscription 3 minutes before it expires so I won’t lose my accumulated data but it just kept loading until my subscription expired and I lost the 59gb+ I’ve accumulated by renewing from the website at least 2 minutes before it expires!!! Other applications don’t seem to have this problem. What the hell!!!

July 21, 2021

I just saw a new update I thought it would fix the issues on this app. But it looks like I just wasted my data and effort in downloading because I tried opening it and all it says is SERVICE TEMPORARILY UNAVAILABLE. PLEASE TRY AGAIN LATER!??????? Is that all this app is good for??? To give that message???

Tet023

5 years ago

INEFFICIENT

Not user friendly. Always down. Under maintenance whatsoever. Never been useful!!!!

RoyceMargaux

5 years ago

App no longer functions

As usual with Philippine telecom/wireless/internet companies, they have shut the app down, and have not given any option to be able to manage myPLDT prepaid home WiFi any longer. And of course there is no way to contact them as there is no customer service department. Apple needs to remove this app and any others from Smart or PLDT, as they are poorly run 3rd world companies only interested in taking peoples money

eae164

5 years ago

Service is unavailable

It’s been a week the app service is unavailable. IOS app.

wilschoy78

5 years ago

Useless App

Always unavailable.
I don’t recommend this if you plan to install so you can manually register to PLDT offers.

It will waste your time and waste your efforts!

Koko Martin