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myPLDT Smart

myPLDT Smart

Easily manage your accounts!

89 ratings
53 reviews
🔧 Utilities
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
May 13, 2019
Updated
July 21, 2021

Features

Developer

Smart Communications, Inc.
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Reviews summary↘︎
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🔄6+ apps
Alternatives↘︎
❓4 answered
FAQ↘︎
📦w/o updates
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About

Consolidate and manage all your PLDT, Smart, TnT, and Sun accounts in one place. Monitor data usage, check balances, pay bills, and explore offers. Customize your plan and provide feedback easily.

✓Manage multiple accounts
✓Real-time data usage monitoring
✓Check balances
✓Pay bills
✓Discover offers
✓Customize plans
✓In-app feedback survey
Show original description

What users say about myPLDT Smart

Reviews of myPLDT Smart are mostly negative: the Utilities app is rated 1.3/5 from 89 App Store ratings. What users like most: can see PLDT and Smart accounts together, faceID option for faster login. Top complaints: useless app without support, poorly designed app. Summarized from real user reviews.

Positive things

  • 👍Can see PLDT and Smart accounts together
  • 👍FaceID option for faster login
  • 👍Successfully enrolled for promos

Negative things

  • 😞Useless app without support
  • 😞Poorly designed app
  • 😞Frustrating to use
  • 😞Service not available
  • 😞Cannot login
  • 😞Invalid account format
  • 😞Lacks continuity and instructions
  • 😞Password protected e-bills without instructions
  • 😞Cannot add account
  • 😞Almost useless UI
  • 😞Bad UI/UX
  • 😞Poor security design for Face Recognition
  • 😞Cannot enter proper birthdate format
  • 😞Cannot view account to pay bill
  • 😞Worthless app
  • 😞Cannot register
  • 😞Very bad app
  • 😞Pitiful app
  • 😞Poor app design
  • 😞Slow loading times
  • 😞App always down or under maintenance
  • 😞Never been useful
  • 😞App no longer functions
  • 😞Not a working app
  • 😞Inefficient
  • 😞Not user friendly
  • 😞Difficult to use
  • 😞Cannot find registration for account
  • 😞Useless on iPhone
  • 😞Cannot enroll new account
  • 😞Verification SMS code not working
  • 😞Verification email not working
  • 😞Cannot load data
  • 😞No answer at call center
  • 😞App is down
  • 😞Cannot navigate to dashboard
  • 😞Super slow
  • 😞Depressing and tedious undertaking
  • 😞Takes a lot of hit and miss
  • 😞Wastes time setting up
  • 😞System always down
  • 😞Keyboard not showing for registration
  • 😞Cannot check balance or data remaining
  • 😞Face ID does not work
  • 😞E-Statement not working
  • 😞Cannot access dashboard
  • 😞Proceed button does not do anything
  • 😞Does not work how it should
  • 😞Always times out before login
See all reviews

What's New in myPLDT Smart

2.0.1

July 21, 2021

Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Useless app without support from pldt when you raised ticket

Useless app without support from pldt when you raised ticket
SSherrwinUser

Response from developer

Let’s work together to resolve this issue, SherrwinUser. You can file a ticket again through the myPLDTSmart app by clicking “View Account,” then “Manage Account,” and choosing “Repair.” You may also send a PM to PLDT, where you will be asked for account information for verification. Thank you. - Eli

Worst app design

I have been in the Philippines since Dec. 2022 and I am surprised that a company like PLDT has a poorly designed app that is so frustrating to use, I hope this that not reflect the technical skills of the Filipino.
Mmagnumxprs

Response from developer

Allow us to assist you, Magnumxprs. May we know what specific concern did you encounter in the app? Feel free to update your comment so we can assist you immediately. Thank you! - Yla

Service not available

Service not available, service not available, service not available. Not sure why I bothered to load this app….
**skidoctor*

Response from developer

We're here to help, *Skidoctor*. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

I can login to the website but not in this app

It says invalid format to my password. Jeezz
Jjimcpu

Response from developer

We're here to help, Jimcpu. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Rose

Sub par app from the nation’s leading telecommunications company. What a cliché

App is poorly designed, lacks continuity, lacks required instructions, leaving the user to figure out how to get around the app or how to complete a task on their own.

For instance, to view an ebill, turns out the ebills are password protected. Yet, as a new customer, I have not received instructions on how the password were set. Hence, good luck with that!
Show more
-D- d.ss

Response from developer

We're here to help, D.ss. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. ​4. Uninstall and reinstall the app as needed. Then try to do the sign-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean

See 48 more reviews

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User experience

🐞

Reported Bugs

13 issues

Login issues (invalid format, cannot login, invalid account, cannot enroll)

Bug

Service unavailable errors

Bug

Password protected e-bills without user-provided password

Bug

Face recognition not working properly

Bug

Incorrect date format input

Bug

Keyboard not appearing for input fields

Bug

App crashing or not responding

Bug

Slow loading times and timeouts

Bug

Account information not displaying

Bug

Verification codes not being sent or received

Bug

E-Statements not loading

Bug

Proceed button not functioning

Bug

App consistently down or under maintenance

Bug
✨

Requested Features

20 requests

Improve app design and user experience

Feature

Provide clear instructions for app usage

Feature

Fix password protection for e-bills

Feature

Improve Face Recognition implementation

Feature

Allow users to enter birthdate correctly

Feature

Enable viewing of accounts and bill payments

Feature

Fix keyboard display for registration

Feature

Improve app speed and loading times

Feature

Ensure app is always available

Feature

Provide customer support and contact options

Feature

Fix usage summary for monitoring

Feature

Allow access to dashboard

Feature

Enable login for all users

Feature

Fix proceed button functionality

Feature

Fix verification SMS and email codes

Feature

Enable checking of balance and data remaining

Feature

Fix Face ID functionality

Feature

Fix E-Statement loading

Feature

Allow enrollment of new accounts

Feature

Make app convenient for customers to buy products

Feature

FAQ

What can I do with this app?

This app allows you to manage all your PLDT, Smart, TnT, and Sun accounts in one place. You can monitor your data usage, check your balance, pay bills, discover new offers, and customize your plan.

Is this app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned.

What services does this app support?

This app supports accounts from PLDT, Smart, TnT, and Sun. It acts as a one-stop solution for managing services across these providers.

How can I provide feedback about the app?

The app features an easy-to-use in-app survey that allows you to send your feedback. This helps ensure a seamless experience for all users.