Useless app without support from pldt when you raised ticket
Response from developer
Let’s work together to resolve this issue, SherrwinUser. You can file a ticket again through the myPLDTSmart app by clicking “View Account,” then “Manage Account,” and choosing “Repair.” You may also send a PM to PLDT, where you will be asked for account information for verification. Thank you. - Eli
Worst app design
Response from developer
Allow us to assist you, Magnumxprs. May we know what specific concern did you encounter in the app? Feel free to update your comment so we can assist you immediately. Thank you! - Yla
Service not available
Response from developer
We're here to help, *Skidoctor*. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean
I can login to the website but not in this app
Response from developer
We're here to help, Jimcpu. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Then try to do the log-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Rose
Sub par app from the nation’s leading telecommunications company. What a cliché
For instance, to view an ebill, turns out the ebills are password protected. Yet, as a new customer, I have not received instructions on how the password were set. Hence, good luck with that!
Response from developer
We're here to help, D.ss. Perform the basic troubleshooting steps: 1. Exit MyPldtSmart App and try to reset your password again. 2. Ensure that the MyPldtSmart App version is up to date. 3. Turn off and on the device to refresh. 4. Uninstall and reinstall the app as needed. Then try to do the sign-in process. If the problem persists, e-mail oneapp@smart.com.ph with your mobile number and error/error concerns. Thank you. - Sean
