Uncontactable
Can’t get to speak to anyone and they don’t respond the My RAC app.
Mr Andy
On the few times I have needed to ring them up over last couple of years , have not had help from them ,first time when needed a home recovery,and guy that turned up didn’t have a clue ,and wasn’t interested,he just hooked his laptop up to my car and said there is no faults coming up ,told me it was probably to do with my fuel tank sensor ,I googled what he was saying and google told me my car did not have what he was suggesting, my next door neighbour who is 80 years old said I know what it is .its either the spark plugs or the coil pack,so went to shop they said just try the spark plugs for now ,so I did and hey presto it has started fine every time since,, then I was stuck miles from home in a dangerous situation,my key had jammed in lock and they said the key will be broke and you need a locksmith,, so I rang the locksmith they gave me the number for ,he gave me a quote of several hundreds of pounds, I rang my 80 year old neighbour again he said do you have any WD40 in the car. I said I do he said spray some in the lock and try again in 10 minutes, so I did and again hey presto it worked ., so definitely will not be using this breakdown company again,utterly useless ,,
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Goncalo
Very good thanks
Exceptional
I can’t fault the service I received today. The mechanic was profession and friendly. My problem was solved to my satisfaction
Trying to contact the RAC organisation is a nightmare
I tried to order a car battery through
your mobile mechanic service. Your system would not accept my details so payment could be made. I was unable to contact anyone in your organisation about this so booking was not completed. I then received an email from you telling me I have an order left unfinished. You need to improve your contact systems you must be loosing business !!!
your mobile mechanic service. Your system would not accept my details so payment could be made. I was unable to contact anyone in your organisation about this so booking was not completed. I then received an email from you telling me I have an order left unfinished. You need to improve your contact systems you must be loosing business !!!
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Just trying to sell you more
This app is pretty much the same as their service, not really fit for purpose or very good
Excellent customer service
I rang to make changes to the details of covered vehicles, it was a bit complicated but made very easy by the efficient and friendly RAC agent. I even got a refund
Thank you
Thank you
So grateful for your help
Lovely man rescued me when I’d run out of ev charge. Took my car to garage and made sure I had enough charge to get home. It was an eventful
Journey where I’d tried to find charging stations along the way! Needless to say it all
Went wrong . I was so grateful to have the RAC on my side . Many thanks .
Journey where I’d tried to find charging stations along the way! Needless to say it all
Went wrong . I was so grateful to have the RAC on my side . Many thanks .
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Cover
I have 3 motorcycles & you will only cover 1. What good is that? 🤣
Useless app
Keeps losing detail. No faith it will work, if needed
Decent functions ~ Awful Sign In
Decent for Car details on RAC, and can update you car Tax, MOT, Insurance and Service history, but not search for fuel very intuitive on searching for all fuel stations, only seems to Supermarket ones and few local, missing loads of others, the signing in to app of awful, keeps on sending a one time (time sensitive) sign in link to email, even though I’ve biometric sign in switch on ‘ if you log out it just asks for username (email) and resends one time password, the app needs redesign to make it useful, instead of going around in circles trying to get fuel search better..
it also doesn’t seem to store personal information in account settings, web page is much better.
it also doesn’t seem to store personal information in account settings, web page is much better.
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Great help
My car got a flat on way to collecting my kids for a cinema trip, RAC guy on the phone was helpful n found my location, the “arrival” time for a mechanic was a bit long but it was only a flat tyre n I was “safe”, so got picked up by a friend and took kids to cinema, by the time I was out, the RAC driver had been and changed my tyre (I left everything out for him and locked car) and rang my friend to say it was all fixed.
I never got to speak to him , so thank you RAC mechanic and RAC for saving me today, so glad I didn’t join the “aaa”!
I never got to speak to him , so thank you RAC mechanic and RAC for saving me today, so glad I didn’t join the “aaa”!
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Assistance
I have only called for help in all the time I have been a Member and that was for changing a battery and one tyre.
Bootneck Bandy
Bootneck Bandy
Fuel Price Checker
A great idea. I was just prompted to find fuel prices in my area. The cheapest one looked too good to be true. It was. It was last updated 5 months ago!
Not great for fleet
We have a fleet of vehicles on this app doesn’t really cover fleet you can add three or four vehicles then that’s it. It’s very difficult for your any of the Drivers to use. That seems to be NO thought gone into fleet Cover
App
Great
Fast turn out, friendly and professional
The RAC mechanics arrived within 10-15 minutes of my call, friendly and professional. Diagnosed a flat battery and gave advice too. Got me on my way very quickly. Thank you so much my
Bank Holiday
Interesting and very helpful, thank you.
First class help every time!
I have broken down twice now, first time it was my battery over the winter, just called and they came out within a timely manner and arranged to fit a new battery soon after, second time I broke down on the motorway and they were there within 10 minutes, the mechanic spotted the problem straight away, fixed it as best as he could then followed me home to make sure I was safe then ordered the part I needed then came to fix it! Such an easy process with the RAC, great customer service and great assistance from the mechanics, thank you!
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CRA
1. You phone them to report a breakdown.
2. The answerphone tells you to complete an online form and texts you the link.
3. You fill in the form to be told you must phone them.
4. You phone them again and have to wait 30 mins.
This annoying loop is what you can expect. It keeps their queues down in the call centre to keep management happy at the cost of providing a decent service to customers.
2. The answerphone tells you to complete an online form and texts you the link.
3. You fill in the form to be told you must phone them.
4. You phone them again and have to wait 30 mins.
This annoying loop is what you can expect. It keeps their queues down in the call centre to keep management happy at the cost of providing a decent service to customers.
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