NEW UPDATE TOOK AWAY KEY FEATURES
Many may be satisfied with the current state of the app. But I appreciated the simplicity and ease of use of the previous UI where i could go into my transactions and see which payment or deduction and underneath it showed how each statement affected my account and made it easier to see between my available and current balance.
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New app
This new app is way confusing and difficult to navigate
Top bank ever!
If you want professional family friendly bank this is the place. They make available hours for member convenience. Open 7 days a week and longer hours to meet your needs. We appreciate their commitment to their members!
A suggestion
Well this update has Zelle which I have not needed in a while but it is good to know it’s there. It’s missing dark theme nothing like a bright light in your eyes at night when compared to the rest of the phone. One suggestion I would give is to make auto landscape layout for this app. Although I’m sure I won’t be able to use the app for a while after the update as seems to be the norm with every update it would be nice.
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Terrible update.
Terrible update the old app worked better and was easier absolutely ridiculous.
Bill pay
Completely dropped the ball on billowy over the last year. Absolute pain to deal with this app and this bank.
Horrible “upgrade”
The app was working just fine before they upgraded it, and now it gives an error and won't allow me to log in. Infuriating!
horrible update 2026
the new update to the app is awful. hard to navigate and confusing. the old version used to tell you your account balance and all transactions with the updated balance. now you get neither of those. it just tells you transactions and how much they costed. no updated balance. if you want to see your account balance you have to go to statement. not to mention this app is always having issues, crashing or the servers are down. i am considering switching banks after this new version.
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Face Recognition doesn’t work anymore
Face recognition doesn’t work anymore. I don’t know what happened but they need to fix this sucks
Something about Verizon….
Update: 01/18/26
Backed by the full faith and credit of the
FDICR
U.S. Government
per
Ple
Enroll
Attention
We are unable to validate your information. Please try again or check that your login credentials are set up correctly in online banking.
Please contact us if problems continue.
Now the website and the app doesn’t work. Great bank otherwise.
Backed by the full faith and credit of the
FDICR
U.S. Government
per
Ple
Enroll
Attention
We are unable to validate your information. Please try again or check that your login credentials are set up correctly in online banking.
Please contact us if problems continue.
Now the website and the app doesn’t work. Great bank otherwise.
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Log in issues
I get errors logging in. Authentication error. Errors for setting up FaceID. Errors Saving my FaceID, and have to keep reenrolling.
Bad app, frequent login failures
Old app was much better
Inconsistent at best.
This app is very inconsistent in opening/loading. I am comparing it to my Capital One app.
I am an iPhone user.
I am an iPhone user.
Now what
Update: 03/27/25 01:30 AM
I’m able to login through the website but not with this app?
I’m able to login through the website but not with this app?
This app stinks compared to the old one.
This app is slow, cumbersome, and no where near as user friendly as the old app. It takes forever to load when trying to do anything including signing in.
Bad app
I don’t like anything about this new app. I don’t know why they changed. The old one was easier to use an easier to read each line item. You could also make notes on transfers and payments and pay bills through the app. I wish I could go back to the old one thoroughly disgusted.
Not Tested
The Quick Links does nothing, they forgot to link it. The Statements and Documents takes you back to Accounts. No statements or documents. The only thing I have found that I can do on this App is look at transactions and transfer money between accounts. You can NOT pay bills on it either. I would have tested it for them for free just to avoid the frustration.
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Worst app I’ve seen
It only opens sometimes. Most of the time it does not open at all. An error message pops up suggesting to call for assistance. The app won’t even open, nobody can assist with an app that doesn’t even open to let you log out
Unhappy
Bill pay needs to be reinstated immediately so we do not need to look for a computer to use. Worst upgrade ever! If this is not resolved soon I will be changing banks after being a resource customer for 40 years.
Doesn’t work
It does nothing besides tell me to call for assistance
