App Frequently Does Not Work
I have noticed the app very frequently does not work. Sometimes it is very slow. Other times it’s “scheduled maintenance” that just suddenly happens, and you can’t log in or transfer money which has left me stranded multiple times without money in my checking. I do like the app layout but the functionality of the app is very poor.
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can’t login ever
app is so buns I have to make a new password everytime I open because it makes me?
Mobile check deposit still does not work
3/20/26 - had 10 checks to deposit today. EVERY ONE was stamped with my endorsement. First 7 went thru fine. Last 3, “no endorsement found.” It is the EXACT same as the other checks that worked, so this is obviously not me. Whoever is giving this app 5 stars is not using the check deposit functionality, because this is horrible. I’ve reached the point where am giving up and just go to the branch.
6/3/25 - this is really frustrating. I have a Heartland Bank expense check and mobile deposit won’t even accept that check. Again, “there is an issue with your deposit.” What is the issue? Would like to fix it, but not knowing the issue, makes that tough. Please actually have someone try to use this functionality so you can see had bad it is.
5/12/25 + Mobile check deposit still too glitchy. Error message “there is an issue, try again.” Tell me what the issue is so I can correct it, guess I’m going to the branch tomorrow.
Posted a review some time ago concerning lack of functionality of remote deposit.
Tried today (4/14/22) hoping there would be some improvement. After 5 tries I gave up. Each attempt I received the message “no endorsement found.” Not sure what I can do. The check was endorsed using a stamp as follows: “FOR HBT MOBILE DEPOSIT ONLY. Heartland Bank and Trust. Account #xxxxxx.
The entire endorsement was all in caps. If your system can’t find an endorsement from that you may as well take the functionality out of the app.
Now I have a check to deposit at the branch (wasting your teller’s time on something I should be able to do at home) that is endorsed for mobile deposit only. Hope I can deposit it.
6/3/25 - this is really frustrating. I have a Heartland Bank expense check and mobile deposit won’t even accept that check. Again, “there is an issue with your deposit.” What is the issue? Would like to fix it, but not knowing the issue, makes that tough. Please actually have someone try to use this functionality so you can see had bad it is.
5/12/25 + Mobile check deposit still too glitchy. Error message “there is an issue, try again.” Tell me what the issue is so I can correct it, guess I’m going to the branch tomorrow.
Posted a review some time ago concerning lack of functionality of remote deposit.
Tried today (4/14/22) hoping there would be some improvement. After 5 tries I gave up. Each attempt I received the message “no endorsement found.” Not sure what I can do. The check was endorsed using a stamp as follows: “FOR HBT MOBILE DEPOSIT ONLY. Heartland Bank and Trust. Account #xxxxxx.
The entire endorsement was all in caps. If your system can’t find an endorsement from that you may as well take the functionality out of the app.
Now I have a check to deposit at the branch (wasting your teller’s time on something I should be able to do at home) that is endorsed for mobile deposit only. Hope I can deposit it.
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Zelle does not work
Heartland just responds to all the comments about Zelle not working with a link to instructions that tell you to select options that just AREN’T THERE. That’s why people are saying it’s not working! Re-reading the instructions about nonexistent options does not help, and when am I supposed to call between 8 and 5 when that’s when I’m at work all day? The mobile deposit, as others have stated, has been horribly glitchy as well. It’s 2025 and I need to be able to use an app to bank. I am seriously considering switching banks because of these continued issues.
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Mobile deposit doesn’t work anymore
This app used to be great. Still allows you to check your balances and transactions but mobile deposit was the only thing I used it for so now it’s useless to me.
