Don’t work
Can’t even login with the same copied and pasted credentials that work on the website.
Awful
Calendar doesn’t work. Won’t let you type dates. App need a lot of app to make thing convenient
Junk
The app rarely works. The wheel just spins…..worthless.
New update
It won’t even let you log in after new update it just shuts you out and it’s like you never opened the app
Can’t Login
I can log in on the website, and mobile page, but not on this app.
GARBAGE
Not worth any more effort to type
Can’t even login
What a junk
Much Improved Experience
I no longer experience timeout or reliability issues using this app. Love that I can submit my claim via the app!
Times out while you’re still using it.
This app times out every several minutes even if you are in the process of typing in data. Then you have to login again and restart the claim you were working on. Sometimes it is so slow downloading a finished claim that it times out while the circle is spinning and you have to do the entire entry again. I tried adding one Rx 4 times before giving up and switching from an iPad to a desktop which was very time-consuming as I had to send myself the image of the receipt, crop it, save it to the drive, then upload it to Myrsc. Also, It will not permit you to change the date from the day you are adding a claim even if that was not the day you received services. I’m just hoping my claims will be approved even though their dates don’t match the receipts.
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Horrible
This app is an embarrassment. It looks and functions worse than a high school programming project. Beware any company whose HR department relies on this piece of garbage.
Bait and Switch
This app was highlighted when we went to this company. Was never told app does not work on I-phone. I can’t even log in.
Pointless
Only shows errors, and before then is so slow
Won’t work on iPhone!
Doesn’t even let me log in. One reviewer says it doesn’t work with iPhones?!?!
No bueno.
Can’t log in. Ever. Read other reviews and apparently app doesn’t work on iPhones. Why have us download it then?
SnapClaim fail
Cannot use the “snapclaim” feature to submit documentation. Utterly useless for the one reason I downloaded it.
Garbage
Can't even log in. Called the 800 number. I was told this app does not work with iPhones. Amazing.
*Utterly* Useless
I'm supposed to use this app to access my FSA money and submit claims. All it does is recognize who I am. I click on Snap Claim, and get a blank page. I click on Help, I get two addresses - Claims Service, and my Employer HR info. The only way this app could be more useless is if it crashed my phone when I launched it. It won't get that opportunity, cause it's off my phone now. I thought Apple screened these apps for functionality before allowing them to appear here??
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Welcome to 2017
Doesn't work
Logs out, doesn't save info, no touchid
It won't save any of your login info and there is no Touch ID
If you are entering a bunch of expenses, it won't save info like names or birthdays, so you have to type it in over and over and over.
Even while actively using the app, it logs you out and you have to sign in and start over again.
If you are entering a bunch of expenses, it won't save info like names or birthdays, so you have to type it in over and over and over.
Even while actively using the app, it logs you out and you have to sign in and start over again.
Only if you have LOTS of patience
Dealt with My Source for years. I was thrilled when they came out with an app, since 95% of the time I get the email questioning usage. Tried last night to use it. 4 EOB claims. After 30 minutes I gave up and spent 5 minutes and emailed them. Clunky, repetitive questions, no way to do multiple EOBs at the same time.
Needs to be totally redone by someone with common sense- was this even beta tested???
Needs to be totally redone by someone with common sense- was this even beta tested???
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