A cautionary tale for owners
The service center informed me that I can only use the app if I have the dongle, which is frustrating. Why can’t a regular user simply register for the app? When I tried to enter my VIN manually, the app displayed an error saying "unidentified vehicle" or something similar, which is completely absurd.
The app could have included features like service history or reminders, but instead, it feels completely useless. Even if I find information like SMP, which is priced differently than at the showroom, there’s no option to make a payment. Every interaction with this app is a hassle.
I don’t understand why there isn’t a clear prerequisite that explains the requirements needed to use the app or outlines its purpose. It's been over a month, and I still have no clue about the app's intended use. If you're a Skoda owner without the dongle, I recommend avoiding this app altogether. Stick to traditional methods like pen and paper or simply calling the service center for any needs. At this point, I’d even suggest considering a KTM, as at least their app works!
Response from developer
Your satisfaction is our priority. Request you to share with us your contact number, email ID, dealer name & location by emailing us at customercare@Škoda-auto.co.in, so our team can get in touch with you directly.
Call for Restructuring for the org to Enhance Customer Service and Support
According to the service center, you need to have the dongle to access the app, which is quite frustrating. Why can't regular users register without it? When I attempted to manually enter my VIN number, the app flagged it as an unidentified vehicle, which is just absurd.
The app could have provided helpful features like service history or reminders, but instead, it feels completely pointless. Even if I find an SMP or another service option, it doesn’t include a payment function. Navigating this app is a struggle at every turn.
I’m baffled by the lack of clear prerequisites or explanations regarding what’s needed to use the app and its intended use cases. It’s been over a month, and I'm still in the dark about what this app is supposed to accomplish. If you’re a Skoda owner without the dongle, I strongly advise against downloading the app. Stick to pen and paper or just call the service center for assistance. Honestly, I’d recommend looking at KTM instead; at least their app works reliably.
Response from developer
We’re truly sorry to hear about your experience. This isn’t what we aim to deliver, and we appreciate you bringing it to our attention. Request you to share with us your contact number, email ID, dealer name & location by emailing us at customercare@Škoda-auto.co.in, so our team can get in touch with you directly.
Pathetic App
Response from developer
Your satisfaction is our priority. To assist you effectively, please share your contact number, email ID, dealer name & location by emailing us at customercare@Škoda-auto.co.in so our team can get in touch with you directly.
Full of bugs
Hangs a lot without a reason.
Gives incorrect location or blank location.
Response from developer
Hi Ashutosh, we’re sorry you had this experience. Your feedback is important to us, and we’re committed to working on it.
App is disfunctional after the recent update
But just the push notifications. While you're in the app nothing works.
Response from developer
Hello Aashish, we'd like to make this better for you. Request you to share with us your contact number, email ID, dealer name & location by emailing us at customercare@Škoda-auto.co.in, so our team can get in touch with you directly.
