Terrible and unreliable
Works sporadically, very poor functionality vs Resmed app
Awful
Can’t log in. I enter username and password, but the login button remains grey.
Awful.
Awful.
Horrible
App is horrible. Wont download data.
Syncs but that’s all
App is broken after update. Syncs just fine but does not populate the data.
Latest Update
Latest update DOES NOT fix the sync problem! I think it has gotten worse. I’ve tried to sync 6 times today and every time it says time ran out trying to sync. I can’t believe they can’t do a simple task.
Some stuff works
Can’t update pressure and ramp in the app. Stuck with settings on the machine. Great hardware but software needs updating.
Can’t even register
While trying to register twice now, the application crashes after I have completed the registration and inputting my OTP and clicking submit. This means I have to start from the beginning registering my new account which is fruitless!
app doesn’t work
I tried several times to create an account and log in and it never worked.
Useless.
I just spent well over 1k$ to get this for a trip and now I can’t even access it. The lil machine seems awesome but the app is useless. It never even sent me a code to finish setting up the account and you can not connect via Bluetooth without an account. You apparently can only change setting with a windows computer NOT iOS compatible. Should have went with the resmed but thought I’d give this a chance. Don’t make the same mistake I did.
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Setup
You can’t even get through setting up an account without this app shutting off. Tried an iPhone and an iPad. And NOTHING. Shuts off at the code entry that you verify your account. Tried deleting the app and still nothing.
Does not Sync
The app is a bit flaky and this latest version has a bug which doesn’t allow the app to synch with the app.
Latest Update
Syncing data with Bluetooth was slow before but now with the latest update it’s nonexistent. Blue light turns green and it never syncs! Good CPAP machine with worthless software.
Bad Update
Now the data will not update to my phone!
Reports are broken!
Ever since the last update, the reports stopped working. Please fix!
Doesn't allow login
I give up a lot of personal information, only to have the app tell me it needs the latest version to log in. It directs me to the app store to update to the 'latest' version, which was apparently two years ago. I clearly have the latest version since I have no option to update it. Garbage app developer and the associated product will be returned because of it.
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Can’t even create account
Keep getting “server error”.
Compliance reports don’t work
It takes about 10 minutes for the reports to sync and then they still end up blank. This is the only reason for having the app and it doesn’t work.
Great Travel CPAP
I have used the Transcend CPAP unit for a little over a month now and had no issues at all. The Bluetooth issue mentioned by a few must have been resolved as my unit has connected and done a sync every morning without issue.
If you are in search of a travel CPAP unit I would highly recommend the Transcend unit! It is lightweight and the overall size of a softball.
If you are in search of a travel CPAP unit I would highly recommend the Transcend unit! It is lightweight and the overall size of a softball.
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Custom dates option
The app needs a new version where we can Custom the view of the dates, that we can see an specific date or period.
Missing options on report and dates
Missing option of custom or specific date to look into report. Only default options of last 24 hrs, last 7 days , last 30 days , etc. Option to export data not only on PDF, option to export data for other sleep apnea clinical software.
