Frustration
Right in the middle of an adventure, it stops giving access to the map. I can’t explore because there is no way to move on. I threw $$ down the drain
Issues with collections in arena of madness
I love the game but cannot access the items in the heirloom and special research papers collections after completing the case in the arena of madness and the help page offers nothing. I deleted the game & reinstalled. If I click the location icon it just takes me to a place in the clouds but no way to actually access it.
Show more
Extremely disappointed
Very poor taste in this game, I have played Mystery Matters for a long time, and unfortunately, it no longer feels like the game I originally downloaded and enjoyed. In the beginning, it had an engaging mystery, interesting characters, hidden-object scenes, and a good balance of puzzles. Now it feels like the match-3 levels have taken over the entire game.
The levels have become unnecessarily difficult, especially the hard and super-hard ones. Players can repeat the same level many times, lose all their boosters, and still be unable to move forward. Even worse, it now takes several completed levels and far too many stars just to advance a small part of the story. The rewards have not increased enough to match the higher difficulty, so coins and boosters disappear quickly.
This makes the game feel less like entertainment and more like pressure to spend money on extra moves, boosters, passes, and packages. When a game repeatedly sets players up to fail and then offers paid help, it stops feeling fair or enjoyable.
I am also concerned that AI or automated systems may be influencing the game’s level difficulty, rewards, offers, dialogue, customer support, or the way individual players are encouraged to spend money. I cannot confirm that this is happening, but parts of the game now feel repetitive, impersonal, and calculated in a way they did not before. If AI or automated decision-making is being used, Playrix should be transparent about how it affects gameplay, purchases, rewards, and the player’s overall experience. Players deserve real answers from human support—not repetitive automated responses that fail to address their concerns.
Many longtime players are making the same complaints: harder levels, slower story progress, rewards that do not match the effort required, missing rewards, and too much emphasis on purchases. Please stop ignoring loyal players. Bring back a fair balance between the mystery, hidden-object scenes, mini-games, and match-3 levels. Reduce the number of stars required to continue the story, make rewards worthwhile, and stop designing levels that appear intended to drain boosters and coins.
I truly enjoyed this game, which is why this is so disappointing. I am now ready to delete it. A game should be challenging, but it should also be fair and fun—not exhausting, repetitive, impersonal, and increasingly expensive.
And really doesn’t deserve a star!!!
The levels have become unnecessarily difficult, especially the hard and super-hard ones. Players can repeat the same level many times, lose all their boosters, and still be unable to move forward. Even worse, it now takes several completed levels and far too many stars just to advance a small part of the story. The rewards have not increased enough to match the higher difficulty, so coins and boosters disappear quickly.
This makes the game feel less like entertainment and more like pressure to spend money on extra moves, boosters, passes, and packages. When a game repeatedly sets players up to fail and then offers paid help, it stops feeling fair or enjoyable.
I am also concerned that AI or automated systems may be influencing the game’s level difficulty, rewards, offers, dialogue, customer support, or the way individual players are encouraged to spend money. I cannot confirm that this is happening, but parts of the game now feel repetitive, impersonal, and calculated in a way they did not before. If AI or automated decision-making is being used, Playrix should be transparent about how it affects gameplay, purchases, rewards, and the player’s overall experience. Players deserve real answers from human support—not repetitive automated responses that fail to address their concerns.
Many longtime players are making the same complaints: harder levels, slower story progress, rewards that do not match the effort required, missing rewards, and too much emphasis on purchases. Please stop ignoring loyal players. Bring back a fair balance between the mystery, hidden-object scenes, mini-games, and match-3 levels. Reduce the number of stars required to continue the story, make rewards worthwhile, and stop designing levels that appear intended to drain boosters and coins.
I truly enjoyed this game, which is why this is so disappointing. I am now ready to delete it. A game should be challenging, but it should also be fair and fun—not exhausting, repetitive, impersonal, and increasingly expensive.
And really doesn’t deserve a star!!!
Show more
Video Glitch
It’s a really good game, very slick presentation and no ads except for the energy / in game packs. I have been stuck recently because a cut scene video keeps looping and won’t stop! My team will be wondering where I am. Hopefully it’ll get sorted soon as I want to get back to the game.
game
i turned my game on and I had to start all over again.
