myt care User Reviews

myt care
myt care
MAURITIUS TELECOM LTD

Customer Experience

Positive experience7.1% of reviews
Neutral0.0% of reviews
Negative experience92.9% of reviews

~ Based on 14 written reviews from the US App Store.

Is myt care Safe?

Not enough ratings yet to assess myt care.

Is myt care Legit?

myt care appears to be a legitimate app. AppsHunter Legitimacy Score for myt care is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Aucun intérêt

Impossible de s’enregistrer si pas de numéro mauricien existant, rien ne fonctionne
Application strictement 0, allez en boutique

Response from developer

Bonjour, Nous sommes désolés pour cette expérience. Cette mesure permet de protéger votre compte grâce à une vérification sécurisée. Pour toute assistance, contactez-nous à contact@telecom.mu ou appelez-nous au 8900, et notre équipe se fera un plaisir de vous aider.

Garbage

If I could rate lower I would, every time you try to log in there’s an issue. Absolute waste of time. If you develop an app especially for clients to view account or top up, make sure it works before listing it

Response from developer

Hello, We’re sorry to hear about your experience! Our team is continuously working to improve app stability. Please email contact@telecom.mu so we can look into your account and assist you.

Impossible de se connecter par moment

Je ne sais pas qui a codé cette application… mais depuis le temps et avec nos moyens en 2026 il serait quand même temps de créer quelque chose qui tiens la route.

Response from developer

Bonjour. Nous travaillons continuellement à améliorer votre expérience. N’hésitez pas à nous faire part de vos suggestions à l’adresse contact@telecom.mu.

Garbage

Essentially unusable. You cant even pay your bill on it lol. Worst UI ever. Forgets login. How these people operate a mobile network escapes me.

Response from developer

Hello, We’re sorry about the payment issue. Please call us on 8900 or email contact@telecom.mu, and our team will be happy to help with your bill payment.

Crash

Total crash on iphone 13, IOS 26. Cannot Login in spite already registered.

Ne marche pas

Impossible de s’enregistrer, l’acquisition de la photo du passeport (pour les non mauriciens) ne fonctionne pas.

Impossible de login

Très mauvaise application

Impossible d’aller au bout du rechargement de mon forfait

De premier abord l’app est très bien et facile à configurer avec un forfait existant. Cependant quand j’ai voulu recharger ma SIM, au moment d’arriver au paiement un message d’erreur invalide data s’affiche. C’est frustrant surtout parce que ce message n’indique pas quel est le problème…

Worst App With Worst SOP

Who thought it would be a good idea to force people to register on an app in order to recharge their number. When you do that atleast hire good developers to make the app work. Whoever the developer is please learn how to code and about UX before taking up another project.

Nul

Nul

Impossible Liveness Détection !????

I managed to scan the passport but impossible to continue for Liveness detection.... I am very disappointed!!!

Doesn’t even deserve 1 star

Worst app I’ve ever used

Mobile app.

I must admit when the mobile app is running then it is good. I will now increase the rating from 1 star to 4 stars.
It played up on my account lately and it did not allow me to recharge. but after raising a concern they have now sorted it .
Yes now I would recommend the app.
You can check and pay your landline bill. You can buy mobile phone internet packages. You can request to swap for a eSIM subject to the type of mobile phone which you can see from a dropdown list You can apply on line for an internet package for your home/household. There are other things you can do with the app.

So I am sorry if I doubted you before , MTL But I believe there was a glitch in the system which can frustrate customers if it is not consistently maintained.

Also the other app my.t mobile is obsolete. And I wonder why it is still showing in iPhone apps and playstore. I suggest removing it as it misleads and wastes people’s time when they download it.

For the 1 plus billion rupees profit that MTL makes I am sure it can invest into improving these glitches. Thank you.
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Impossible de scanner mon passeport

Il est impossible de scanner le passeport
Malgré que le cadre de scan devienne vert le même message « time out » s’affiche.
Je vais devoir aller en boutique. C’est dommage.