MyTelkomsel User Reviews

Name: MyTelkomsel
Rating: 4.5 (7178 reviews)

MyTelkomsel

PT Telekomunikasi Selular

🌟 Lifestyle

📊 Productivity

Customer Experience

Positive experience15.8% of reviews

Neutral5.9% of reviews

Negative experience78.4% of reviews

~ Based on 273 written reviews from the US App Store.

What users say

Summarized from real user reviews of MyTelkomsel. Based on 7.2K reviews and a 4.5/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Fast application
💡Easy to buy and set up
🚀Helpful and informative

Negative things

🐛Frequent crashes and bugs
🔒Login and authentication issues
💸Expensive and confusing packages
📱Cluttered and unintuitive UI
🔔Too many unwanted notifications
🇮🇩Lack of English language support

Is MyTelkomsel Safe?

MyTelkomsel appears safe based on user ratings. AppsHunter Safety Score for MyTelkomsel is 90/100.

This assessment is based on 7,178 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.8% of ratings point to a safe experience

3.2% of ratings suggest some concerns

8.1% of ratings point to a risky experience

~ Based on 7,178 App Store ratings for MyTelkomsel.

Is MyTelkomsel Legit?

MyTelkomsel appears to be a legitimate app. AppsHunter Legitimacy Score for MyTelkomsel is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Kecewa

Baru kemaren beli paket 7GB dan dirumah pake wifi, kenapa internet saya tiba2 sisa 90MB??????

Saifieeee

23 days ago

WORST APP

WORTS APP!

GorgFS

2 months ago

Lagging when in crucial moment

I can’t purchase internet quota when it actually counts.

ninnosky

2 months ago

Poor English availability

Some screens translate well, but most do not. So one moment you understand what is happening, then as you tap through, say, a payment, suddenly you lose the ability to understand what is happening. VERY bad.

That Metal Man

3 months ago

Response from developer

Hi That Metal Man, we apologize for the inconvenient experience. Your feedback regarding the language has been received and will be used as part of our evaluation to improve the app moving forward. Thank you for taking the time to share your thoughts with us. 😊🙏 -Fany

Halo

Halo is like Simpati that I have to buy packages every month instead of auto

Dufikvru

3 months ago

Telkomsel Simpati

This service is getting more expensive and worse in its service.

nurmalaes

3 months ago

Aplikasi SAMPAH = JUNK APP

Dikit-dikit animasi, pop up, games, sliders, promo, dan sebagainya, tapi setting nomor utama saja tidak ada cara yang mudah. Beginilah hasil kerja karya anak bangsa yang kebanyakan jalur orang dalam, dikombinasikan dengan atasan yang tidak mengerti kegunaan mendasar!

Animation here and there, pop-ups, games, sliders, promo, whatsoever you may call it, but basic function as setting up main number is practically non-existent! This is a result of country’s homeboys employed by nepotism and non-merit, combined with superiors who don’t know basic usability!

Bunch of junks!

lib4s

3 months ago

Response from developer

Hai Kak Lib4s, mohon maaf atas pengalaman yang kurang nyaman 🙏 Masukan Kakak terkait animasi, pop-up, games, sliders, promo pada tampilan aplikasi MyTelkomsel sudah kami terima dan akan menjadi bahan evaluasi untuk pengembangan aplikasi ke depannya 😊 Terima kasih telah meluangkan waktu untuk berbagi feedback bersama kami 😊🙏 - Fany

Avoid

So spam sent. Not trustworthy. Avoid.

Super hxc dude sxe

3 months ago

keluhan pengguna

aku mau beli paket tapi selalu stuck di loading. padahal bisa ku pastikan jaringannya sudah bagus. tapi yaaa gitulah. aplikasinya selalu aja ada masalahnya

hsbxndakz

3 months ago

Trash apps

Everytime i want to buy package, any package, there’s always pop up “Oops there was an error. Please try again” Maybe i should move to another operator

Kabulanka

3 months ago

Semua uang tersedot

Sisa pulsa 600.000 hilang saat ambil penawaran “paket darurat”. Jangan simpan uang apa2 sama telkomsel

JMac90210

4 months ago

Login consistency

Terrible platform, endless sms unwanted promo. Horrible

gepetto345

4 months ago

Full of bugs

Your app is full of bugs. After a recent update, you're now showing a pop up to check new User Agreement, but when I press Agree button this message stays on top of the screen and I can't do anyhing inside the app, I can't top-up, check my data, etc. I deleted the app and downloaded again, it didn't help. Fix this!!! Otherwise I would have to swifh from Telkomsel to other provider.

mongrelo

4 months ago

Response from developer

Hi Kak Mongrelo. We apologize for the inconvenience. Regarding the issue bug in the MyTelkomsel app, as an initial step please follow the guide below: 1. Force-close the MyTelkomsel app running in the background on your phone, 2. Ensure that the permissions for the MyTelkomsel app are active. Then try opening it again. If you still experience issues, contact us via call center 188 or email cs@telkomsel.com 😊 -Fany

Poor -Doesn’t take international cards

TonyMLim

5 months ago

Thanks for waking me up

Sending spam text messages to your customers at 1:15am and 4:20am is inexcusable.

electricnerve

5 months ago

Banyak iklan

Kebanyakan iklan notif gak penting. Sehari bisa 3-5x. Logikanya kita pakai app ini cuma buat ngecek atau beli paket 1x sebulan. Bukan belanja sembako yg perlu diskon dll. Gimana sih!! Mengganggu tau!

hatethispart

6 months ago

Bogus App

The most ridiculous cell provider app that doesn’t allow customers to log in. Logging in itself requires an OTP that they call “magic link.” This however never gets received and according to cust service call center “everything is normal” without giving any solutions on how to gain access to the app. Buying roaming package becomes impossible. Hence considering other cell providers that are more proper and legit is definitely a must.

Ivana Palmer

6 months ago

Response from developer

Hi Kak Ivana, we apologize for any inconvenience caused. If the 'Login Failed - Link not received or expired' error message appears, please check your Inbox, Spam, Junk, or Message Filter folders. Ensure that no active filters are moving the Magic Link email or SMS to another folder. After logging in successfully, it is highly recommended to create a PIN for a smoother login experience in the future. Hope this helps. 😊 -Ken