myTrip by Passenger User Reviews

Name: myTrip by Passenger
Rating: 4.6 (12 reviews)

myTrip by Passenger

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience20.0% of reviews

Neutral14.7% of reviews

Negative experience65.3% of reviews

~ Based on 75 written reviews from the US App Store.

What users say

Summarized from real user reviews of myTrip by Passenger. Based on 12 reviews and a 4.6/5 average, it highlights the 5 positives and 70 negatives reviewers mention most about this Travel app.

Positive things

👍Useful for knowing bus locations
👍Helpful for planning journeys
👍Good when it works
👍Great customer service (specific instance)
👍Accurate information (when working)

Negative things

🐛Buses not showing up
🐛Buses teleporting/disappearing
🐛App unreliable
🐛Live buses show no service
🐛App not working after updates
🐛Cannot get into routes
🐛Buses irregular (app exacerbates)
🐛App no longer works in certain areas
🐛Tracks nothing in some towns
🐛Not showing buses on map
🐛Not showing bus stops or times
🐛Map is essentially useless
🐛App crashes when tracking vehicles
🐛Buses don't show up on tracker
🐛App doesn't work in specific locations
🐛Coach services not an option for tickets
🐛Cannot see buses anymore
🐛Tracking buses stopped working
🐛Stopped showing buses
🐛Search facility disappeared
🐛Bus going to wrong places
🐛D&G buses disappeared
🐛Cannot see buses or stops
🐛Bus stops and tracking disappeared
🐛Works in countryside
🐛No option for discount cards
🐛No single/return fares
🐛Does not work with specific providers
🐛Buses don't show up
🐛Live tracking non-existent
🐛App freezes when buying tickets
🐛No Apple Wallet support
🐛Routes not shown
🐛Nightmare to find bus
🐛Shows buses that aren't there
🐛Ticket doesn't scan immediately
🐛Has to keep trying to use
🐛Bus tracking non-existent
🐛Map freezes often
🐛Does not indicate arrival time
🐛Connection to get tickets annoying
🐛Local bus not showing tracked
🐛Stopped showing buses in area
🐛Slow interface loading
🐛Bus number disappears
🐛Fails to buy ticket bundles
🐛Does not show bus stops
🐛Constant error messages
🐛No longer live tracks
🐛No live vehicles update
🐛Automatically places user in London
🐛Response status code unacceptable (502)
🐛Map automatically centres on London
🐛No Apple Watch usability
🐛Error message every time
🐛Keeps freezing
🐛Certain services only allow week tickets
🐛Reader problem with mobile ticket
🐛Timetable for routes missing
🐛Reminder to walk to stop missing
🐛Not reliable enough
🐛Ticket cannot be used (internet issue)
🐛Map often freezes
🐛No details of bus times or direction
🐛Cannot access favourites quickly
🐛Cannot plan journey with expected arrival times
🐛Bus location screen freezes
🐛Bus locations don't update
🐛Map freezes
🐛Worst transport app

Is myTrip by Passenger Safe?

Not enough ratings yet to assess myTrip by Passenger.

Is myTrip by Passenger Legit?

myTrip by Passenger appears to be a legitimate app. AppsHunter Legitimacy Score for myTrip by Passenger is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t work,Dissapointed

I recently had this app and it was so useful for getting to work and knowing where is the bus,but then all of a sudden no busses would show up? it’s been like that for about 2 weeks maybe 3

Doradana

5 months ago

Rubbish

It would be good to see where your busses if the app actually worked well. Busses are always teleporting and disappearing.

YellowWater24

6 months ago

Poor app

App is unreliable.
Live buses frequently shows no service

Toadbythesea

8 months ago

Great Customer Service

Enquiry Resolution - I had a problem with my ticket, completely my own fault, contacted myTrip as advised and my query was resolved by Harry quickly, efficiently and with great customer service.

K_F_1066

8 months ago

Response from developer

Thanks for your feedback! We are delighted to hear that our customer support team were able to help you quickly and efficiently. Your satisfaction with the myTrip app means a lot to us, and we hope you continue to enjoy using myTrip for all your future bus travel needs. Have a wonderful day! :)

Not working

Again another update & another ‘not working’. Was working fine then another release & stops working. In Norwich, click on app & no bus stops showing - just a map of where I am!

bloggs1963

8 months ago

Awful

This app used to let me see the bus journeys live, with the latest update I can even get into routes! The buses are irregular and this makes it far worse by the app not working, back to the old days where you don’t even know if the bus is going to arrive! Please fix, I have a child with additional needs which makes it hard waiting around at the bus stop not knowing if it’s coming or not!

Unhappy mother 1

10 months ago

Response from developer

Thank you for your feedback. Please could you email us at help@mytrip.today with the details of which operator, service and bus stops you are referring to? We can then look into this for you. We hope to hear from you soon.

My Trip

This App is a boon that gives access to when & where buses are plus helps to get the right bus for the journey.

HogieBJ

10 months ago

Response from developer

Hello, and thank you for your great feedback! It's really wonderful to hear that you find the app so helpful for tracking buses and keeping an eye on specific services. We hope you have a lovely day! :)

Pointless

Not working!!!

Liviutza

a year ago

App no longer works

The app used to work really well but now it no longer works in my area, no busses show up anymore but they show up in the county’s next to where I live

HellSpawnedSoul

a year ago

What has happened to this app??

This app used to be great, Ive used it for a few years, but now it tracks nothing in my town - so disappointing

curvyjclr

a year ago

Not working

It has been 3 weeks since the app is no longer showing buses on the map at all, for multiple routes. Especially in Suffolk, like 15X. How can it not have an update to show the services running for almost a month? Many people rely on this to plan ahead for their journeys, which is really difficult to do now.

Aniledas

a year ago

Response from developer

Stephenson's of Essex & NIBS Bus are leaving the myTrip app. Live tracking & departure data are no longer available. Your existing tickets for these operators remain valid in the app. For service & ticket info, please contact them directly: Tel: 01376 503050, Email: customerservices@stephensonsofessex.com. Have a great day! :)

App not working now

App has been great but over the last months
Not showing all the buses now not even showing the bus stops or times
So no good for me anymore
Tried deleting and re up loading but has not made a difference
Shame as I relied on it

fhiugdifjd

a year ago

Response from developer

Please could you provide further details on the issue you are having with the app? Please contact us at help@mytrip.today so that we can look into this for you. We hope to hear from you soon.

unreliable

this app used to be quite good and usually reliable besides the occasional lag with the tracker. However recently a lot of the buses don’t even show up and the icons for bus stops aren’t there either, so the map is essentially useless. Not really sure what’s going on but it’s very irritating as a student.

virtualbels

a year ago

Response from developer

Thank you for your feedback. Please note that the operators Stephensons and NIBS have recently left the myTrip app. If your feedback is not regarding these operators, please pop us an email at help@mytrip.today with the details of the issue you're having so that we can look into this for you. We hope to hear from you soon.

This app used to work wonders but…

This app used to work wonders, but now it’s useless for me and many others, let me explain.

So I have to get a bus every week day and this tracker would help me see where it was so I could find out when to go.
But almost a year of using it on a random Monday it didn’t show up on the tracker but I took no notice because every now and then my bus would not show up on the app, this issue would be resolved after about 3 days, however this has now gone on for over a week and I recently found out that it may be from the companies contract running out.

I think that it is a scummy thing to do because lots of people are in the same position as me and it causes issues. So please resolve this issue, thank you.

Jcwhohow_

a year ago

Response from developer

Thank you for your feedback. We're glad to hear how useful you found the app while this operator was with us. If an operator has left the app, unfortunately, we are unable to continue tracking their vehicles. They may have another platform they are now using for tracking instead.

App is now useless

App used to work really well, however every time I click on track vehicles it crashes the app. I have deleted and re installed but same problem continues , family members have said that no buses show on their app anymore so can no longer use .

loulabug83

a year ago

Response from developer

Thank you for your feedback. Contact us via the Give Feedback option in the app with more details about any issues, and we will be happy to assist you. Please also confirm which operator your family is attempting to track, as this operator may no longer be on myTrip. We look forward to hearing from you soon

Not working

This app doesn’t work in Burgess Hill most of the time. Please improve your app. It will be a big help for passengers especially for old people if it works properly. They don’t need to stand for a very long period waiting for the bus especially when it’s raining.

Guapodaw