Dreadful App - Unusable
Vauxhall App – very disappointing
We’ve had our Vauxhall Grandland for a year now, and unfortunately the Vauxhall app has been one of the most disappointing aspects of the ownership experience.
The app is clunky, slow and very unreliable. It seems to work when it feels like it, and quite often features simply aren’t available or take an age to respond. There is also very limited personalisation.
What makes it even more frustrating is that I’ve had a Leapmotor C10 on lease at the same time, and the difference between the two apps is enormous. The Leapmotor app is smooth, modern, much more customisable and, importantly, the features are included without having to pay a monthly subscription.
Vauxhall actually advertise a monthly subscription for some of the app features on a car that cost around £40,000. Personally, I’m not prepared to pay extra every month for functionality that I would expect to be part of the ownership experience in the first place.
Unfortunately, the app is only part of the story. In the first 12 months our Grandland has also had three recalls and two warranty issues, which certainly hasn’t helped our overall experience.
With the lease ending in around 10 months, I can already say that we won’t be replacing it with another Vauxhall.
It’s a shame because the Grandland itself has potential, but the software, app experience and reliability issues have left us very disappointed.
We’ve had our Vauxhall Grandland for a year now, and unfortunately the Vauxhall app has been one of the most disappointing aspects of the ownership experience.
The app is clunky, slow and very unreliable. It seems to work when it feels like it, and quite often features simply aren’t available or take an age to respond. There is also very limited personalisation.
What makes it even more frustrating is that I’ve had a Leapmotor C10 on lease at the same time, and the difference between the two apps is enormous. The Leapmotor app is smooth, modern, much more customisable and, importantly, the features are included without having to pay a monthly subscription.
Vauxhall actually advertise a monthly subscription for some of the app features on a car that cost around £40,000. Personally, I’m not prepared to pay extra every month for functionality that I would expect to be part of the ownership experience in the first place.
Unfortunately, the app is only part of the story. In the first 12 months our Grandland has also had three recalls and two warranty issues, which certainly hasn’t helped our overall experience.
With the lease ending in around 10 months, I can already say that we won’t be replacing it with another Vauxhall.
It’s a shame because the Grandland itself has potential, but the software, app experience and reliability issues have left us very disappointed.
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Ggs2415
Response from developer
Dear Customer, we apologise for the inconvenience. To help us assist you, please complete the Mobile App form by navigating to "Vehicle" > "Contact Vauxhall" > "Write to Us". Our Customer Care team will be pleased to support you. Thank you.
Terrible
Hardly ever works. Constantly reports system errors and air conditioning notifications pop up about 15 times a day when not even using the car. The garage can’t find any issues on the car itself.
Now all the options to remotely manage the car have vanished and it tells me I don’t have any connected services.
Now all the options to remotely manage the car have vanished and it tells me I don’t have any connected services.
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Jjimmy_uk
Unable to do the very basic
Set up an account, went to add my vehicle, and error every time. VIN Check error every time. Tried to report the issue and an error saying there was an issue, try again later. Can’t add vehicles, can’t report issues, 0 stars.
DDerbyDabbler
Vauxhall connect plus
I would like to get connect plus but I have only smart phone rang Vauxhall told me I need pc to make payment for app why make it so hard
NPNobody Phil
Horrendous app
Constant issues with this app. From the constant system issue detected notifications when there is no issue, to car data taking forever to load when logged in, and now not being able to login at all. Absolutely awful.
LLiamJ89
